Balcony Guest House

Mardi Gras stay

We enjoyed how close the bed and breakfast was to the French Quarter. The staff was super friendly and accommodating.

We were supposed to check in at 3 pm on Monday the 1st (of February). The innkeeper texted us to let us know the BnB was not open on Mondays. If the room was clean before 3 pm we would be allowed to check in. We arrived to the BnB and found our room at 11 am hadn't been cleaned from the person before. So we decided we would just wander and come back at 3 pm. We did so and when we returned we found the room in the same condition. At this point I'm tired and frustrated. We call the innkeeper and he tells us there is staff at the property that should be taking care of it. After that they quickly cleaned our room and we were allowed in around 415 pm. This was one pitfall. I understand if you are closed on Mondays, but what I don't understand is why you don't have the staff to help run the place. In our price we were offered a continental breakfast... But the chef was in Houston and we did not get the continental breakfast the next day. We got a knock on our door at 8 pm to give us our breakfast. This included a yogurt, Apple, granola bar, croissant, and water. I'm in no way upset with any of the staff. I'm just a little frustrated that all of this couldn't have been told to us prior to our arrival so that if we wanted to find another hotel we could have. Value overall due to it being close to the French quarter was good. Value for the service provided, don't think so. I think I'll be staying somewhere different next time.