Bentley Hotel

Run down. Only one elevator. I would not go there again even if it were free.

I would never had stayed if I had not already pre paid. There was no heat had to call the front desk 3 times at 11;30 at night .and then the staff gave us a space heater which I felt was very unsafe -so myself and my 3 children stayed in a cold room. The next day the heat was fixed. The sink drain was slow and the light to the bathroom was very temperamental-so we left it on all night in fear we would never get it on again. When my son plugged in is charger the outlet sparked! I could hear the next room so clearly that I could have jumped into the conversation at any point in the night. I requested an early check in weeks before arrival and again called the day of arrival. When we arrived of course there were no rooms available and they said they would call me as soon as it was ready...never received that call. Double beds seemed very very small. Seemed as if there was not any customer service so therefore this customer did not have a good customer experience.

Location, Location, Location. It is located next to the office of NYC. The subway is at 10-15 minutes walk. Depending of the place you are going, it is better to take a taxi sometimes.

You have to remember to put the sticker on your door so they clean your room. I forgot each time as I had to leave early for the conference and I returned late so they haven't clean my room my overall stay (trash, make the bed, etc.).