Bentley Hotel

Needs upkeep and attention

The location was perfect for our needs.

The shower and sink needed maintenance, they leaked and were hard to use. The room was very small. The hotel was more worried about the mini bar and trying to charge us for things we did not want or use than they were about anything else. Wifi in room is not free.

Rooms to small , service horrible . Not a place to stay for vacation or business .

Reservation was at Bentley, stayed at the marcel h

Upon arrival I was informed that there was no room for me. They sent me down to the marcel hotel on 24th street. Was given the option to return to Bentley the next day or if I liked the marcel then I could stay there instead. Great room at the marcel ( first it was one bed which didn't work for me then they found me one with two beds). Next day I tell them I would stay there as the room was perfect they informed me that they had to move me to another room. They also informed me the rate was higher... MUCH HIGHER than the kayak rate. Obviously I vehemently disagreed and demanded I stay in the same room I spent the night before. To which I was told I "didn't understand the hospitality business" and needed to still move. I then questioned their hospitality. Long story short after much arguing the rate did not change but I reluctantly changed rooms (not as nice as the original room) and then went on to enjoy the rest of my time in nyc.

The bed was comfortable. Staff was helpful.

Lobby is a bit awkward, bathrooms say for employees only, the staff was really nice though. Restaurant wasn't open on a Friday night. I won't stay there again