Hilton Garden Inn New York/Tribeca

Understood we are in a pandemic But there was zero help with parking Unfriendly welcome after a four hour drive

I enjoyed the property. The room was clean. The room was nice. The property was clean and well cleaned. The staff that checked me in was amazing especially Alana. She was very kind and professional. Even the next day her professionalism showed after a issue had been encountered with her coworker that morning. Thank you Alana.

The one thing I didn’t like about the property was that the bathroom didn’t have a tub and they didn’t have any accommodations to offer. I had fell and injured my ankle and am currently in a boot. Standing to long without bothers my ankle and is very uncomfortable plus not safe. But I accepted the fact they had nothing else to offer. When I went to take my shower the water didn’t stay in the shower area but would flow from the area all over the whole floor and the drain would not drain it. Yet again not safe again for someone like me in my condition yet alone anyone period. Then to top off my stay the staff was very rude to my guest. She failed to let him in the building or upstairs once she did let him in and he gave her the information about the room and who he was going to see. She had called me and told me that she has my guest downstairs and refuses to let him come up that I would have to come down and identify him.

easy to get everywhere

Good location for shopping downtown & walking distance to Chinatown & Little Italy. Subway right there. Was on the fifth floor, very quiet.

The doors to the rooms are very heavy, and difficult to open and close.

Location near subway was extremely convenient. Rooms were spacious by New York standards; the bed was very high quality and firmness could be adjusted differently for the two sides. The hotel was located near many excellent restaurants encompassing a wide variety of cuisines and price ranges.

Walls were a little thin, so one could hear everything going on in the hall outside and arguments in the next room.

The hotel was newer, the rooms large and very nice, but the bed was the best bed I have ever slept on. My wife wants to buy one to replace our relatively new bed. The location is great. You can walk to Soho, Greenwich Village, Chinatown or little Italy. The Subway is right next to hotel. We took airtrain and subway in 45 minutes for $7.50 each.

They missed cleaning our room the first day, but corrected in in 30 minutes.

Perfect location near one main subway line, good breakfast available at hotel restaurant (if you do not wish exploring NYC breakfast possibilities)