Sheraton Tribeca New York Hotel

Location- very convenient to the subway

The room was very small and I could not move in the room if the desk chair was under the desk. An egress problem. They said there was a refrigerator in the room but there was not. But, when requested it, they brought one up quickly. Walls are very thin and I could hear the conversations of the people next door. When doors closed in adjacent rooms, it was very loud- the springs very active and the padding insufficient

Reception staff were all nice. The room was smaller than the photos but we didn't mind staying there just to sleep. They also gave us a room with high floor and corner room as requested.

1) We stayed there for five nights. One day we came back with our door half opened. I knew there was an issue with our door (it doesn't shut automatically) but we managed to close it every time. Since the room was clean, the room cleaner left it open. Fortunately nothing was stolen. I emailed GM and Assistant GM regarding this but didn't get any response from them. Isn't security important for guests? 2) We stayed in Dec. The heater didn't work and it kept sending us cold air. Maintenance came to fix but it wasn't completely fixed. We continued to sleep in a cold room and requested extra blankets.