Gem Hotel - Chelsea

The Gem Hotel was a great place to stay, lovely chic rooms that were cleaned everyday, staff was helpful and nothing was too much for them.

We were lucky enough to to have one of the new refurbished rooms, there were a few minor issues- put hooks in the bathroom for wet towels, sliding door wasn’t very practical and the bed was a little squeaky every time you moved! But all minor issues- we really did enjoy our stay!

Great location, friendly staff.

Very small room.

Location was great for our use. Breakfast was a continental breakfast and included in the price - very good for what it was. Bathrooms were good with adequate water pressure in the shower. ROoms and bathroom were very clean and tidy. Staff were great and fun to chat with.

The bed was OK but could have been better. Air con unit was old and noisey.

The location is great for the purposes of our trip. The staff is great. They were always friendly and very helpful.

The hotel needs attention. The lobby is a very pretty with a cool boutique vibe. The furniture is worn and tired as are the rooms. The room is small, which I knew from the description. However, the room smelled very musty. We think it was the AC and, or the carpet. The bed was really uncomfortable. The mattress squeaked every time one of us moved.