The William

Beyond clean Elevator always available and fast never packed Location Loved kitchen

AC never cooled room and was loud front desk acted like no one else had this problem when they changed my room it was the same thing It’s was fine

Quiet room. Comfortable bed. Good size room for nyc. Helpful staff. Good diner close by for breakfast.

Location was good. Room was good size, bed nice and we were happy with our time there. Very small problem was never enough washcloths in room, there were two of us, only one washcloth (but fitted right away when I requested another). Overall, we were very satisfied and would probably stay again.

The only structural issue were the steps, no doorman, so we had to struggle up those steps with our bags into the hotel. Also, we didn't see anyplace to get ice for our room.

This is a lovely hotel in middle of mid-Manhattan. A real gem. We enjoyed our stay a lot, the staff was super friendly and helpful. The room was well designed and decorated. Nice touch was the Nespresso coffee machine and L'Occitane toiletries.

Everything was perfect

Pros and Cons

The staff were very friendly, carried our luggage, and even upgraded our room to have a terrace which was huge! The room was also very clean. We could hook our phones to the smart tv or rent any movie we wanted. The location is awesome. We could walk to Bryant Park, Times Square, Rockefeller Center, etc.

The elevator was very slow. We also could not change the temperature in the room. I kept setting it to 66-68 and somehow it stayed on 74 or would automatically change back to 74 during the day/night. It was extremely hot. Additionally, there is no hotel parking. We had to circle the block on our own. The hotel did give us a discount though.