Fashion Island Hotel Newport Beach

This was our fourth year staying there, we were happy with the hotel during the previous visits but during our last visit’s penultimate night a huge family has moved in to the neighboring suit. During the first night they’ve returned to the room around 11:00 PM and they started what sounded like a domestic disturbance with several adults shouting and kids crying and screaming for about 2 hours, this woke up our daughter who could barely sleep afterwards, she was frightened by the violent shouting and commotion. The security service and the night shift seemed understandable but by the morning the receptionists’ stance has changed and they told us pompously it was just a baby crying and anyway, if we can’t take a little crying, we should move to a different room since that family will stay in their suit for about a month. We couldn’t move because we had a lot of things scheduled for our last full day of vacation and also we needed a couple of hours to pack all of our stuff. We were hoping for a better last night but the party has started again at 01:00 AM in the night, a literal party with people shouting/singing happy birthday and similar sentiments for the following 30 minutes (when I guess someone else from the neighboring rooms has complained). Since both of our last nights were ruined, we’ve asked for a compensation which was swiftly promised but when actually checking out, we haven’t received anything. Although otherwise it’s a great place, we obviously won’t return next year.

Fantastic location. Nice bar and fitness center.

Our room. I was quoted on line a suite with a partial ocean view. We were placed in the 2nd floor overlooking the roof of the restaurant. Very disappointed. For the price of $----for 2 days would have expected a much nicer view. Very disappointed.