Nha Trang hotellit lähellä Phu Dong Water Park

Miinukset: The hotel offers first class accommodation. The staff are super polite. I strongly recommend this hotel.

Miinukset: Air conditioning breakdown, change room and still not good. Room service 1 hour Thanks

Plussat: The staff were very polite and went beyond expectations to meet our needs. I would recommend the hotel to any one who wants to have a good time visiting Nha Trang. The beach is within walking distance from the hotel and other attractions can be easily reached by taxi.

Miinukset: I could not find anything negative to say about the hotel and its staff.

Plussat: Everything about the Hotel was great the staff on reception were very helpful the bedroom was very clean food was also very plenty of choice catered for everyone I would definitely recommend this hotel.

Miinukset: There was nothing I did not like about the hotel, everything was above and beyond my expectations could not wished for a better place to stay in Nha Trang

Plussat: Service is great, staff is willing to help.

Miinukset: Some staff’s English isn’t that great. When we checked in, we found dirty slippers repacked into plastic wraps......The hotel’s tour agency isn’t good, the scheduled tour lacked quality, we visited three island. The first island only offers diving experience, tourists can’t go onto the island. The third island is mini-island, and the beach was just too small. The tour manager was rude.

Plussat: Good Location.

Miinukset: Breakfast manly catered for Chinese. For 5 star hotel staff had poor English. Not value for money for Vietnam. Room had kitchenette, but just empty cupboards...all just for show.

Plussat: Spacious room. Facilities are good.

Miinukset: 1/ Check out time at 12:00 noon but my key was deactivated at around 20’-30’ before. I went out for awhile and when I came back, I could not access the room. 2/ When I return the key at the reception, they told me pls wait about 5’ for their last check the room. After wait up to 15’ and no respond, I came back and asked, they seems forgot to tell us. Not Professional!

Plussat: This hotel is fabulous in many ways. Attention to detail in the room, super helpful and friendly staff, amazing location, superb buffet breakfast. Strictly speaking in terms of hospitality this sets the standard for me for a 5-star hotel

Miinukset: Sadly my experience was not perfect. Firstly they charged me 2 months before I was due to stay at the hotel - even though Booking.com clearly states that I would only be charged when I stayed there. I lost the debit card that was charged, so when I checked in they charged me again and said that they would refund the original payment. There has been a lot of back and forths and I have not received the payment. I do not understand why such a simple procedure could take such a long time. It is a not a cheap hotel so I hope to receive my refund soon.

Plussat: Friendly staff, good location! Everything wss perfect

Miinukset: Nothing!

Plussat: Location of the hotel. Staff were helpful.

Miinukset: The payment for booking and arranging an airport transfer process was very difficult. Had over x10 emails exchanged with the reservation team (in total 4 different people) in terms of clarifying my card for the payment of booking and an airport transfer and it was to the point of the reservation team email to say: 'We looking forward receiving all info before 6.30 pm on 31/10/18 in local time. Otherwise, you’re recommeded to take taxi to hotel by below address'. Even though they have stated in their originally email that payment can be in 'cash payment' upon arrival. At one point, when I called up to confirm payment, they couldn't find my booking reference. Overall, from the point of booking the hotel on Booking.com, it wasn't straight forward. Far from a 5 Stars experience.

Plussat: Food

Miinukset: Super noisy, website said that they have some water activities and then there was nothing on the beach

Plussat: We stayed for four days, the staff are helpful and kindful. We enjoyed different and delicious vegan breakfast for three days.The chefs are so nice and professional, they will help you cook what you order.The room and swimming pool are also good.We had a good time!

Plussat: A little paradise in the heart of Nha Trang

Miinukset: A bit noisy as next to main road and lots of construction

Plussat: One the best places i ever stayed in! everything was perfect from check in to check out. the spa is fantastic!

Plussat: Everything. The staff were friendly and professional. The pools were clean. The restaurants had great food and drinks. The rooms were very clean. The attention to detail at this resort made my stay very special. I stayed here at the end of my trip and it was just what I needed. It’s very private and relaxing. The pool guy ( can’t remember his name) has the biggest, warmest smile and everyone seems very happy to be working there! Thank you

Miinukset: The only thing I didn’t like had nothing to do with the property. I spent extra money to stay in an ocean front suite thinking there would be more privacy- however every morning I would open my curtains and there were already hundreds of people on the beach in front of my cabin. Now I know it’s not a private beach, (the chairs are private, so you can always get one) So there were people not staying at the resort sitting on the staircases and under the shade of the trees around the property. My suggestion would be if you are paying to stay ocean front request a cabin that is at the other end not so close to the tourist area.

Plussat: Staff was super friendly and very attentive

Plussat: Great location, very central, easy to access the places that we wanted to visit. Nice beach front room. I actually selected the sea view room but got the beach front. It was really nice in the morning with the birds chirping outside the balcony and the wide glass door with the beach

Miinukset: The facilities are pretty old. Need a little renovation

Plussat: Location, food, view, service, attitudes

Miinukset: Showering facility, always cold water

Plussat: The room was a great, lovely bath, and clean. The pool was so nice !! I had a spa treatment and it was great. (It is one of the best spas in my life.)

Miinukset: I wish the staffs at night would be a little more friendly.

Plussat: The location,well managed,delightful staff wonderful room qwz

Plussat: The staff were very kind and professional, the hotel was very clean, the rooftop pool was great.

Plussat: Location is great. Staff are very friendly. Pool is amazing! Rooms are clean, comfortable & well priced. Food at restaurant is good.

Miinukset: Breakfast was a little underwhelming

Plussat: Hotel staff does a terrific job. Avoid the pizza and take advantage of the terrific breakfast.

Miinukset: Bar and pool area are closed

Plussat: Well located, lovely pool and bed so comfy

Plussat: Staff were professional and courteous. I also liked that the general manager knew who was checking out and when. I also liked the upgrade.

Miinukset: Breakfast was not great, coffee was appalling, we visited another establishment on one of the days because of this.

Plussat: Mr Nam, one of the hotel staff met us as we arrived. He was incredible. Allowed us to check in early, have our breakfast then instead of the next day (we arrived at 7am), let us use the pool and shower facilities the next day after our snorkel tour even though we had checked out and stored our luggage for us! The breakfast was very impressive and the infinity pool is awesome!

Miinukset: Nothing. Everything was perfect.

Plussat: Most impressing was the young and extraordinary friendly team of the hotel! The breakfast was really good and our room was spacious and totally clean.

Miinukset: Nothing

Plussat: Great location

Plussat: Rooms were clean and spacious. We were upgraded.

Miinukset: Breakfast was ordinary.

Plussat: We were upgraded to the suite upon arrival. Amazing rooftop pool, breakfast had very good variety. Personal greeting form the Vice President of the hotel both mornings. Would recommend!

Miinukset: Scum line around the bath minor but the bathroom was amazing, annoying this fine detail wasn’t taken care of

Plussat: Todella siisti ja palveluiltaan erinomainen hotelli. Allas/Skybar-osasto kattotasanteella oikein hyvä (vaikka hieman pieni). Aamupalatarjonta todella runsas ja siisti ympäristöltään. Pari pientä vikaa, joita huoneessa ilmeni oleskelun aikana hoidettiin kuntoon todella nopeasti. Sijainti loistava, lähellä rantaa ja liikenne (Vietnamin standardiin) maltillista.

Miinukset: Hintataso melko korkea (esim. hotellin pesulapalvelu). Muuten kaikki kohdallaan. PS. Pesulapalveluita löytyy kaupungista todella huokealla, ja ainakin meidän kohdalla ok-laatuisia.

Plussat: Great position Great staff Good pool

Plussat: Very well located hotel, right in the heart of Nha Thrang. 5 min walk to the sea, lots of restaurants nearby. Rooms are spacious and clean. Great buffet breakfast with good variety of food. Separate chef makes omelettes and pancakes. Staff was friendly and responsive. Great views from the top floor.

Miinukset: The hotel caught my eye mainly because of pool pictures. However in reality the pool is much smaller. It’s still good though, especially at quieter times. Hotel predominantly caters to package tourists from Russia and Asia. Expect a lot of children, especially in the pool area. Not issue for me, but can be for some people.

Plussat: the staff is veryvery helpful

Miinukset: nothing i guess

Plussat: I like it. I loves it. I want some more of it

Plussat: Staff very helpful and very nice communication with everybody who are professionnal and always do their best to satisfy you. Rooms very clean and comfortable. Situation on center near everything and beach. Really it is a real 4 stars that is not quiete easy to find with these kind of services and quality.

Miinukset: Breakfast ok but don t go after 8.30 am. No more pancake and few things to eat as everybody run very early on the buffet.

Plussat: We were given an upgrade to a huge suite!

Miinukset: Pool was really busy and we were almost late to our flight as he shuttled that was requested twice was not there when we checked out.

Plussat: Good size room and good food, enjoyed staying there.

Plussat: The place was great. The staff were friendly, going out their way to help including giving me cream to help my sunburn. The room was clean and spacious which was perfect.

Plussat: Great service, pool, view! Love all about this hotel! Thank you for upgrading our room!!

Plussat: 15. kerroksen kulmahuoneen merinäköala parvekkeelta oli positiivinen yllätys. Ei kuitenkaan mikään esteetön näkymä, sillä rantaan on matkaa ja pari korttelia hotelleja välissä. Huone oli valoisa, yksi parhaista tässä hintaluokassa. Plussana lyhyt kulku kattoterassin altaalle.

Miinukset: Ikä alkaa näkyä. Huoneessa ei pakastelokeroa, hyvin suuri ikkuna kylpyhuoneeseen + verhot, huoneen ovi ei pidä käytävän ääniä. Aamupalan tarjonta kehnompi kuin joissain halvemmissa hotelleissa.

Plussat: Clean comfortable rooms. Big comfy beds. Reception staff lovely and helpful. We were given a room early and allowed a pantry room on our last day due to getting the night trains - really appreciated. Breakfast fine. Pool very good and refreshing.

Miinukset: WiFi by the pool didn’t work. Pool bar service slow.

Miinukset: Asking specifically for a room with a bath tub the hotel offered us the Honeymoon Suite with a cool looking Jacuzzi as an upgrade deal. After dinner, already looking forward to our hot tub, we soon realized that it would not be up for the job, since neither water temperature nor flow were high enough (in the end it took 3 hours to fill it up with then lukewarm water). The soon requested help, was no help at all, since technically nothing could be solved. Very unhappy with the unusable hot tub, we complained again at the reception, only to find out now, that this in fact is a KNOWN and often complained issue with their hot tubs! Obviously we were quite upset with this deception. Last but not least, this bath was the main reason we chose this hotel. Also, the offer to downgrade our room to one with a regular size bath tub was no option since they couldn't heat up the water! With no management present at night, we would only let go for the moment since we got promised that we could talk to them the next day to get a proper excuse and compensation. A little later we even tried a proactive attempt in a workaround with water boilers. However, we soon got blocked by an unwilling and rude night shift. During check out the next day we expected a quick resolve. Instead, we had to ask persistently for an hour for the manager, while explaining our situation over and over again. Even more, the assistant (who claimed to be the manager, first!) seemed to be instructed to put the blame on us. It was ridiculous: we should have complained right away; we could have changed the room; we took an upgrade deal, so why even complain? With the manager finally present (didn't introduce himself!), we slowly got somewhere. He blamed it on miscommunication and was only willing to refund us half our room rate - we expected a full refund, of course! While walking out of the hotel, one of the staff came asking us, NOT to leave a review... -> without words!

Plussat: The staff was very nice and pleasant, they helped with everything especially Nin Toph with whom we had an opportunity for a discussion and he gave us a good tips of places to visit.

Plussat: The hotel is new. Nice room & friendly staff. The GRO will visit restaurant during breakfast to check if you are satisfied with their service. Few minutes walk to the beach.

Miinukset: Didn't have much choices for breakfast. The location was at the end of the alley which block car to enter at evening so you need to walk about 5-60m. No problem for me but if you have kids or elderly, please note it.

Plussat: Location. Near many bars and restaurants and the beach.

Plussat: The staff were excellent. Particularly Toph, Maria and Berry

Miinukset: The food was basic enough but it was very cheap so no real complaints.

Plussat: Great location to see the fun side of Nah Trang, beach clubs and local shops and fish restaurants are all very close without you being on the main busy strip. Nice roof top bar and pool.

Miinukset: The views are out over bus parks and waste land. Lacks a few small details such as no proper mirror in the bathroom.

Plussat: Customer service is very good!

Miinukset: No

Plussat: the staff were very friendly and very quickly ironed out a problem with our booking which we had made ourselves!! We were very thankful for that

Plussat: Worse stay ever!! From a honeymoon it became a nightmare

Miinukset: Everything. They dont know what is customer services and treated us like dogs.

Plussat: First of all the staff was excellent. Toph was exceptionally great. The location of the place is centrally located. Food and restaurants are just a few steps away. There are seafood bbq places nearby also.