Pasay hotellia

Plussat: Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.

Plussat: Breakfast is always grand in this property

Miinukset: I was checked in to a room with multiple problems namely: lighting was not working, AC was not working, the bathroom and the room itself have foul stench, carpet was dirty and the balcony has not been swept for a while. I had to call at least 7x to speak with the manager and wait 3 hours to be moved to a new room. When I asked if I was given a deluxe room the response I received was more infuriating, it was a blunt NO. I was given a standard room and my deluxe room was given to someone else. When the manager realized that she could not convince me to stay in a dirty room she finally decided to change my room. I am a frequent stayer since 2013 but due to this unforgettable experience I will not be coming back.

Plussat: As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.

Plussat: Foods at le Bar and Spirals Spa package with massage diamond peel pedicure plus hair before a long trip back Will consider hotel for our Ruby Reunion UST college of Nursing Class

Miinukset: Buffet too much food for me. Carpet smells a little musty. The pillows crumbling. Balcony needs a little cleaning under the wood floor. Air sometimes hard to control.

Plussat: Its a nice hotel

Plussat: Good hotel I’ll stay here again

Miinukset: Nothing it was perfect

Miinukset: for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.

Plussat: classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions

Miinukset: common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror

Plussat: Overall it’s excellent

Plussat: The tennis court, the pool, newer building, everything seemd to work well. Live band at night.

Miinukset: You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.

Plussat: The quality of service unparalleled Loved breakfast

Miinukset: Serve wine on 10th floor with lunch

Plussat: The service at the 10th floor.

Miinukset: They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.

Plussat: Everything was fine. A very nice location and pleasant rooms. the staff were very friendly and accomodating

Miinukset: No complaints

Plussat: The staffs at the front desk are attentive and they will go the extra mile to make the guest feel very welcomed.

Plussat: swimming pool was fantastic, food, buffet breakfast, stunning view for the bay of sunset, staff were great, rooms were comfortable

Miinukset: its just too expensive to stay for long length of time....

Plussat: the view of the bay and the pool from the room was gorgeous. the bed was super comfortable. nice sheets.

Miinukset: no line of regular taxis waiting outside because of the non-central location. i was very, very disturbed by the dirty sides of the toilet when we arrived. for such an expensive room, no ipod dock and no flat screen tv.

Plussat: Service at the bar outside

Miinukset: That the guy at the reciption tried to cheat on the price!

Plussat: From the moment you enter, you are transported to another time. There's an unhurried air around the place. Lovely garden, historic home as the centerpiece. Staff is exceptionally well trained and will do their absolute best to accommodate your request. Popcorn at 9pm to munch while watching a movie? You bet. If you want to get out for shows, shopping or sight seeing, you are very near Mall of Asia and Intramuros. Highly recommended.

Miinukset: The website is very clear on the square footage of each class of room and because it is a historic home that has been converted, I expected the room to be on the small side. However, when I stay again, I'll ask to have a look at the available rooms before I take my key. My room was quite small and that was fine since I was alone. If I had been with a companion, it would have been too small.

Plussat: Great hotel! Located in a compound so you feel very safe and you don't hear the traffic from the street. Nicely renovated with a modern look. Apparently, this was owned by a wealthy chinese family back in the day and they renovated for hotel use. Very nice architecture. Also very close to Mall of Asia and surrounding casinos and restaurants in the Pasay neighborhood.

Miinukset: Only one entrance to all the rooms from the main area. 4 houses situated in tandem and our room was located in the 3rd house. Since there was only one entrance, the walk to the main gate of the compound made it twice as far. I only stayed a night, so it wasn't terribly inconvenient, but if I was staying a few days or weeks, it would probably get old quick.

Miinukset: The staff at the registration desk were not knowledgeable or helpful. They also let the process get out of control with rude Chinese visitors cutting in front of those waiting in line or even at the counter. Even though I had booked on line, the check in was so slow as to be painful. Not sure I would go there again.

Plussat: very nice

Miinukset: na

Plussat: The staff was incredible. I booked a day short. After rebooking online they did everything to make stay wonderful. My girlfriend stayed an extra night I was not there but they accommodated her without problems. When I go back I will stay there again

Plussat: Buffet was good

Miinukset: Small bathroom wine price very expemsive

Plussat: We flew with Cebu Pacific from Sydney and walked straight over to the airport via a connecting walkway after collecting our bags. Perfect location.

Plussat: It was close to the airport

Plussat: If you need to layover a night in Manila, the Belmont is an excellent choice since it is literally across the street (though you can't walk there with your luggage very easily, you will still need a cab). It has room service, a pool, a rooftop bar, all the amenities.

Miinukset: The rooms are extremely small, and given the general cost of things in Manila, this hotel is quite expensive. The hotel airport shuttle takes 45 minutes (!) to reach the airport because it goes to two other hotels on the way. So you really need to take a cab or a "private car" from the hotel, which is ~700 pesos. ($14).

Plussat: The price was clearly the best still with good quality accommodation.

Miinukset: Not a great restaurant or bar on site. But plenty close by in the neighborhood.

Plussat: Staff is so friendly and accommodating. Facility is very clean

Miinukset: Rooms are bit cramped

Plussat: Courteous staff

Miinukset: Need more eating space and better food and bigger rooms for guests with family

Plussat: service: ran into a problem with laundry, was solved in a satisfactory manner

Miinukset:

Plussat: Clean and very friendly.

Miinukset: Rooms are small. Breakfast not worth the money.

Plussat: Pool area and the one staff member there was nice. Oh, and the food was top notch. Aside from that, and the facility, I was not impressed. Mostly just frustrating.

Miinukset: They told us "no" way too many times for any place in the hospitality industry. To be fair, we're not that needy. They're just a bit too strict for their own good. For one, they refused to give us free wifi access until we had reluctantly signed up to be part of the Hilton rewards club. Also, if you like to enjoy the occasional smoke, this place is similar to a hospital in that you will be told to move elsewhere if you're not in the one place they allow smoking.

Plussat: Beautifully designed hotel on Manila Bay. Depending on the room not always the best view but the rooms are comfortable and the staff are great.

Miinukset: Everything is an additional cost. Even printing out a few sheets of paper.

Plussat: We're world travelers and I must say Conrad is one of the nicest hotels we stayed at.

Plussat: Everything.

Miinukset: Nothing.

Plussat: Free shuttle service to airport

Miinukset: Packed breakfast is awful.

Plussat: Free shuttle service to terminals.

Miinukset: No fridge in the room and a little cramped.

Plussat: The hotel is located at convenient location (close to a shopping mall and McDonald's). There are shuttles between the airport and the hotel every hour. Staff are very friendly and helpful.

Plussat: They were helpful in checking in and checking out as well as offering recommendations.

Miinukset: Key cards were iffy at best when using in elevator. They took beetween 5 and 10 swipes to get access to our floor.

Plussat: Breakfast for an American was bad choices

Miinukset: WiFi only worked on main floor

Plussat: I have stayed at the hotel 3 times now and they are remodeling the rooms

Miinukset: No internet in room. Tried switching rooms and called Front desk and they basically ignored my request. Very disappointed in a hotel that I’ve stayed at in the past but won’t stay there again

Plussat: Proximity to the airport terminals Shuttle service The mall and the restaurants

Miinukset: Construction related issues

Plussat: Comfortable clean room. Near the Airport. Close to a lot of restaurants.

Miinukset: N/a

Miinukset: Couldn’t control the air conditioner . You could only turn it on and off no temperature control.

Plussat: Value for money, indeed! The only problem I encountered was during Sat breakfast. They didn't replenish the food quickly. People were in line for a while and the chafing dishes were empty.

Miinukset: Everything is great. There was just a weird smell emanating from either the lobby or dining area. Other than that, everything was perfect. Value for money!

Plussat: Customer service: staff were ver helpful, courteous. We were given a choice of room, which was really nice Shuttle service: from airport, made it easy to go from and to airport from hotel Location: very close to airport, with caisno near walking distance

Miinukset: Door not tight: lower part with space from fllow; easy to hear noise of people talikg from hallway

Miinukset: I booked a premier room and when I got to the hotel they downgraded my room but still charged me for a premier room. I was on a time crunch so I just booked. When I got to the room, it felt very humid which made the bed sheets and my clothes feel extremely damp. The room and bathroom were tiny and was poorly lit. Place could be much cleaner. I tried asking for another room, but they said they couldn't. They didn't even try accommodating an unsatisfied customer. Just gave me a refund and had me leave. The manager didn't even have the nerves to speak to me or apologize for the inconvenience. I will never recommend this place to anyone. DO NOT STAY HERE.

Miinukset: Towels were worn out and felt damp. Room felt damp too.

Plussat: The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection.

Miinukset: Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.

Plussat: The friendly staff that are ever helpful.

Plussat: Staff were very professional and very alert to all my needs.

Plussat: great. No complaints. Highly recommend this place. Top quality

Miinukset: Nothing. Perfect. I will stay here again.

Plussat: I liked the behavior of the personnel and the trade off value for money.

Miinukset: I had bad surprise to detect on the invoice that in one day the breakfast was charged twice!

Plussat: The bellhops were very friendly and helpful. The included breakfast buffet was great and they switched it up daily. The rooms were decent sized and had mini fridges.

Miinukset: The front desk ladies were not very friendly or helpful. The rooms looked nice at first but had a lot of flaws. Our first room had cardboard covering one of the window panels. The second room smelled funny and had a lot of unfinished or broken parts.

Plussat: location, size of room, quality of room breakfast included

Miinukset: the carpets in the hallways need to be replaced immediately. it is a shame because the rest of the hotel is terrific.

Plussat: Location . Close to airport and walking distance to mall of Asia. The rooms were nice and the staff is friendly and helpful.

Miinukset: The hallway carpets are dirty and smelly.While the breakfast is free and there are is a lot of variety , it's not good quality. The dinner is overpriced and the food isn't good. Also we got a room with a king size bed and the bed was a double size.

Plussat: I was in constant contact with the staff regarding check-in time and various inquiries to which I received a prompt and courteous answer each time. It was so lovely and exactly as I had seen in the picture. Because we arrived so late at night, it meant the world to us that we were met with such great service and had access to 24 hour room service.

Miinukset: Our room had a foreign smell when we first walked in but once we turned on the air con it got better. We also did not get to eat breakfast because I didn't realize that our room did not come with a breakfast coupon. However, neither of these issues was enough to take away from the overall excellence of our experience

Plussat: Spacious unit

Plussat: Location

Miinukset: Wifi kept cutting out. Phone for staff was always busy so you have to go all the way down to get help with the wifi, and after a few minutes it would start cutting out again. Also if the weather is bad, the hotel does nothing to discourage Taxis from price gouging. It should be 46-52 pesos to MOA, but you'll be charged 100+ because the hotel does nothing. H2O won't allow Taxis on their property if they overcharge the guests, and these guys could learn from their example.

Plussat: Near mall of Asia. Good view from the roof top. Clean rooms, Good breakfast. Cons: I could hear the room on top of me and some noise from the hallway.

Plussat: Service was great..very helpful.. very friendky

Miinukset: Was a lot of construction close by. A lot of people sleeping outside late..

Plussat: The location was good.

Miinukset: Complimentary WiFi topped out at 0.5MB which is horrible. You can pay for "faster" speed. I did that and was only ever able to get 2MB down, which is still horrible.

Plussat: luggage weighing scale not available

Miinukset: breakfast during weekdays

Plussat: Easy accessibility to shopping, restaurants and entertainment.

Miinukset: Slow service and lack of personnel in the restaurant area, especially during breakfast time.

Plussat: It's very accessible to the airport, shopping mall and restaurant. Breakfast is good. Every thing is new in the room. Its quite to sleep at night.

Plussat: It's near the shopping area..

Miinukset: I don't want the tile floors especially if it's newly mopped anf skiddy after using the bathroom...also the car parking spaces are too narrow...also,it would be nice if there will be available complimentary bottled water ready inside the room,guests don't need to go out right after checking-in

Plussat: not far from airport

Miinukset: not worth the price at all

Plussat: I was mislead about the location. I thought it's within the shopping mall of asia but walking it would take at least 20 mins-25 mins from the mall to the hotel.Some more we have to passed the parking lot which is not so safe to walk to in the night. Service is also not that good.Also, i thought the promo price on the web as $70.00 is already the nett price but surprisingly when we paid the Front desk said that we still have to pay some taxes and we are not given a detailed receipt of the total amount paid.There is no slippers in the room and no bottled water not like the hotels in Indonesia and Malaysia that we are offered a welcome drink.

Plussat: cost

Miinukset: loud streets, dusty room, mildew showers

Plussat: All staff were incredibly friendly throughout our stay. Our room accomedations were amazing and I could not ask for more. I would definitely stay at this hotel again in my future trips to Manila

Plussat: I like the location. Close to MOA, NAIA. Nice to have a kitchenette. Water pressure in my room was good and, also hot.

Miinukset: I have stayed here many times. This time, in room 312, the A/C was a weak link.

Plussat: Very helpful and pleasant staff.Good sized rooms with nice wooden floors and very near to the airport. Also within walking distance of The Mall of Asia.

Miinukset: Traffic noise.

Plussat: i like the staff very nice...room is ok but i do wish the elevator went all the way to the 11 th floor

Miinukset: i hate the fact that you have to pay 2000 pesos deposit for the mini bar when they check it anyways so what diffrence does it make? just charge for the things you use ....

Plussat: Central, good price, good facilities

Miinukset: None to mention

Plussat: Staff and service made this stand out

Miinukset: ac in bedrooms were old and no ac in living room

Plussat: kitchen concept is good, airy room

Miinukset: if open the doors then very noisy due to traffic

Plussat: Room was clean, staff was friendly, price was cheap. Short taxi ride to SM Mall of Asia, not too far from airport.

Miinukset: Bed was very uncomfortable. Hot water only worked part of the time. Water in toilet never stopped running. Area around hotel was run-down, smelly, and felt unsafe. Limited choices for food or other amenities within easy walking distance.

Plussat: I was experiencing some serious jet lag and the staff had no problem helping make sense of my needs during an unexpected layover.

Plussat: Peaceful easy to sleep.shared bathroom but no problem!

Plussat: This place had no A/C and room was not like the photos. Ended up no refund but I still picked up my bag and started walking down the street in a strange city in a strange land after midnight. Most horrible experience ever & staff didnt care!

Miinukset: Staff kept screaming ...NO Refund!!! No Refund!!! At no point did I raise my voice or give offense in any way. When they realized I wouldn't join the argument they pointed to the door and said come back tomorrow over and over!

Plussat: Everything was great except the noise level.

Miinukset: It echoed so every word people were saying could be heard. Kids in the hall at 1030 pm.

Plussat: It was located right above a nice little restaurant and bar. Massage parlor a couple doors down.

Miinukset: Rooms were tiny.Maybe 80 sq.ft.2 twin beds,1 TV and the a/c only worked while you were in the room.Shower and bathroom were in the shared hall. I am glad that I was alone.I would have moved if I was with a woman.

Plussat: The rooms were very well kept. The hotel is close to everything and the food is very reasonably priced

Plussat: centre city

Miinukset: not friendly and old school style

Miinukset: Because my plane was delayed for 24 hours I was unable to use the booked accommodation -- and I don't get a refund.