Crowne Plaza Niagara Falls-Fallsview

The location

The room, the hotel building it self and the beds was not comfortable at all.

There was a very nice lady that checked us out on Friday and fixed the problem on our bill! Your manager was quite knowledgeable about the hotel and it was a pleasure to speak with him!

The room was not cleaned each day, we received no new towels or even a replaced ice bucket. The ceiling was falling from the ceiling in the lobby. It was also so small in the room that I felt like I was in that episode of King of the Hill where they went to Japan. They only used half of the room because of a door they didn’t notice. I kept looking for our door to expand the room. Also, getting the luggage from the parking garage to the lobby was a challenge.

Breakfast was great and the restaurant has a wonderful view of the falls.

The hotel needs major renos and cleaning. The carpet is stained and extremely dirty. The rooms need major renos as well.

Location is great, staff are excellent. This is a beautiful historic hotel.

Once you get past the entrance beauty, the hotel has the musty scent of age. The rooms are cramped without amenities. The A/C didn't work. We were moved to a suite on the second night which helped but overall I was not impressed with our stay. Parking at the hotel is not included in the stay.