Ningbo hotellia

Plussat: I like this hotel

Miinukset: Staff not speak in english

Plussat: Nothing

Miinukset: Terrible customer service. Staff can’t speak English although it’s called an international hotel. They charge you for every little thing like water!!! Ridiculous joke of a hotel, please don’t stay there

Plussat: western breakfast

Miinukset: western breakfast needs to be kept hot in warming trays it was cold.

Plussat: Very clean and comfortable hotel

Miinukset: The hotel is located away from the metro station

Plussat: The hotel is new

Miinukset: Staff didn't know English. They weren't courteous. Didn't feel they knew what they were doing and the management wasn't efficient.

Plussat: The staff were smiley but let down by poor systems

Miinukset: They had no record of my booking. After a 16 hour flight to turn up and not be expected was stressful. Finally, after I had shown them my booking on the booking.com app they sorted it out. Poor flush on loo in our bathroom, maintenance called out twice but without being too graphic - it was wee only loo, any other business would not flush so we took the lift from the seventh floor to the foyer rather than call them out again - it was easier

Plussat: room

Miinukset: I got a surprise from the hotel. at check-in, the hotel, in addition to the payment for the probation, took an additional deposit. in Booking this information was not. a little offensive.

Plussat: garden.

Miinukset: very few English speaking staff - difficulty in communication. The restaurants were very very poor. room had poor view

Plussat: Location is great, Rooms are pretty big.

Plussat: Friendly staff Comfortable room

Plussat: Very old furniture, every thing is old

Plussat: The front desk service is great. I was not able to use their WIFI service since I do not have the local mobile phone number. The staff quickly came to our rooom and help us to connect the net via his mobile phone #; however, it would be nicer if they open the WIFI service free.

Miinukset: Generally speaking, the hotel provides good service during my staying (6 nights). But they can improve their breakfast service. Its breakfast is OK; however, there is limit western breakfast dish for a long staying visitor. The staff does not aware the coffe machine is out of work; when I asked their help to operate the machine, the staff only said the machine is not wroking after testing, then left. The coffee machine did not show up in the next 2 days. Hotel can take time to check their dishes/cups daily while cleaning. some of them have chips, it is uncomfortabel to use a dish/cup with a chip.

Plussat: Close to a small Xinjinang restaurant. Very nice food and very cheap

Miinukset: Not very central in Ningbo. Quite a distance from shopping and International restaurants

Plussat: Very nice location The hotel is just amazing

Miinukset: The English of the staff is very limited. It makes a little difficult to communicate with them sometimes

Plussat: Central location

Miinukset: Supposed to be a non-smoking hotel, but they have ashtrays in the hallways and in the rooms (although, if you do smoke in the room you are fined(?))

Plussat: The location

Miinukset: The A/C was not working. I went downstairs and asked them to fix it but they never did.

Plussat: Bed extra comfortable

Miinukset: Some lights weren't switching off with master switch

Plussat: services , location, design, respect, wonderful stay

Miinukset: NA

Plussat: It is well maintained and neat and clean

Miinukset: Nothing

Plussat: Comfortable!

Miinukset: Location.

Miinukset: The check in and check out was slow. I waited 15mins to check in and 20 mins to check out.

Plussat: Personnel speaks English! Cousine is great! Siuts clean and cosy!

Miinukset: None

Plussat: The room is very well appointed with great views of the city. Shower was a rain style which was wonderful and the bed very comfortable. WiFi worked really well which was a bonus. The staff are incredibly helpful and kind and very eager to please the customer. I rank them very high in customer service. We had breakfast, dinner and sat in the lounge for a bite. Food selection is plentiful and the entertainment was great. "Wolf" was playing and her English and Chinese renditions were soulful and well done. Highly recommend it.

Plussat: The staff made me feel so welcome from the minute I arrived. They all used my name, and were smiling and so so helpful...obviously a good culture here, because this hospitality was consistent across everyone I came into contact with from the reception, concierge, restaurant, bar. The room was great, really functional for a business traveller, also had a large bathroom, separate toilet and dressing area, and plenty of space in the bedroom too.

Miinukset: No real eating options outside the hotel in this area. Would have loved a great muesli option at breakfast, but there were hardly any westerners here to cater to, so I suppose it's not surprising.

Plussat: Beautiful hotel with amazing service

Miinukset: staff could not talk English, internet very poor in this hotel

Plussat: Perfect new hotel with the great location. Modern design interiors, bathtub and the shower at the same bathroom, very big rooms. The price is fare. Excellent breakfast, we enjoyed it so much!

Miinukset: Nothing in the hotel, the surrounding area doesn't have many restaurants and stores, but it is doesn't really matter in the business trip, when you have a car.

Plussat: Stayed on the club floors which always allows me to work in the lounge in a quiet environment....The staff are very keen to please and Lynn the club floor Manager makes sure that it works perfectly....the location is perfect for seeing my suppliers / factories and it’s quite close to the train station....

Miinukset: There is nothing not to like.....

Plussat: Breakfast was good with options for both western and Chinese tastes

Plussat: Very nice room

Miinukset: I ordered room service and purchased a pacific club. it said it had guacamole and chicken, but there was no guacamole or chicken. I understand I ordered at 11pm, but the sandwich was terrible. Very disappointed.

Plussat: Clean-enough room

Miinukset: Understaffed front desk led to unneccessarily long registration/check-out lines, staff chose national over this foreigner despite being next-in-line, indoor swimming pool under renovation, the room's thermostat didn't properly operate; it had poor air circulation while being stuffy, no 'welcome fruit' basket as advertised, the TV was of poor quality and the remote didn't match its functions, only in-room tea option was pu'er, despite a pleasant appearance an exceptionally average/underwhelming breakfast buffet....should I go on? Simply put, the most disappointing '5-star' stay I've ever had. A rip-off even at only 911 RMB.

Plussat: I stayed on the club floor and i was not disapointed. Staff were excellent and met my needs perfectly. Good breakfast too.

Plussat: Room confort

Miinukset: Breakfast

Plussat: presented well

Miinukset: Paying for an Audi to transport me to the airport and staff trying to substitute a much cheaper car for the same cost also car was booked for 2pm didnt arrive until 2:45 kept waiting in foyer for 45minutes

Plussat: The really appreciate the staff especially miss Maggi and other staff as well it was really nice to be in the Pan Pacific

Miinukset: The coopration of Pan Pacific staff

Plussat: People

Miinukset: It was fully booked so we were sent to two rooms that are not prepared for stay. However The manager was great and upgraded us to another room right away! But the hotel is not keeping up with the quality like it used to.

Plussat: The bed was very comfy but the bar pricing was too high. the hotel could do with some more less open areas.

Miinukset: The cost of Vodka was too high.

Plussat: Love the layout of the room.right size and well design.love the neighborhood,very walkable

Plussat: The staff were fantastic, really helpful even opened the gym early for me! I would recommend this hotel for location, convenience to local shopping and restaurants and a really good early morning walk/run around tracks specifically designed for this purpose.

Miinukset: The rooms were really good but it seems that air conditioning is set only on either winter or summer mode; so various states of heat in winter and cold in summer. The room was too hot, but there are windows and whilst it took some time to cool down it did happen. In my opinion air conditioning should mean your ability to set a temperature that you are comfortable with. This seems a common issue in hotels throughout China.

Plussat: Everything was good but just lack of English they tried & helpful in no English way...

Plussat: Nice bedroom

Miinukset: Service was very poor. They barely can’t speak english. We had dinner a la carte there and it took over 45’ for them to serve the first course and we were alone in the restaurant. We also tried to use the spa (jacuzzi water is not hot) and no one was there to attend us.

Plussat: Excellent service when I requested a limousine service from the airport. Great assistance with lost luggage and arranging limousine service from our next Langham hotel in Xiamen. Thank you

Miinukset: English speaking staff were few and far between. It would be helpful to have more staff who speak English.

Plussat: Nice location and comfortable

Miinukset: No air conditioning, staff entered room during do not disturb

Plussat: size of suit , modern ambience , service

Miinukset: nothing

Plussat: Break fast and location good......

Miinukset: Nothing

Plussat: Just excellent. This hotel is very well run, clean, tidy, spacious, modern and the staff are brilliant. Everyone, without exception, treated us like kings. It caters very well for Western or non-Chinese speaking visitors. It's situated very close to the old bund area of town and the more traditional city attractions. Great transport links. Breakfast was fabulous and the room was probably the best I've experienced for hotels in this price bracket. The bed (with it's customisable pillow menu) was ultra comfy. I would return without hesitation.

Miinukset: Nothing to complain about. Can't fault it. No negatives at all. Just brilliant!

Plussat: Breakfast was good and the location is pretty good. Their coffee is rich and nice.

Miinukset: The staff was not so good in their English. The staff at the breakfast buffet kept cleaning my table while I was out to get food.

Miinukset: The internet can be improved

Plussat: Very comfy bed, nice view

Miinukset: Breakfast selection, price of coffee at the bar

Plussat: Great location and a satisfying experience overall. Although some of the staff--such as the concierge--spoke limited English, they were very helpful and had the right attitude. The room was comfortable, the view was fantastic, and the bed was perfect. They also tried their best to give me a quiet room. Well done.

Miinukset: The elevators seemed to be often in use and felt slightly claustrophobic. The breakfast was good, but quite limited in choices. Very standard breakfast for a pretty significant price. No one in the dining room spoke any English.

Plussat: Crossiant quality very moderate Bakery products not really good

Miinukset: Restaurant food items could be little diverse

Plussat: Great location

Plussat: Easier to ask what I do not like!?!

Miinukset: Absokukey noghing. Amazing hotel!

Plussat: View of Ningbo was great!

Miinukset: Just wish that they kept the windows cleaner

Plussat: breakfast was excellent

Plussat: Every thing

Miinukset: Nothing

Plussat: The slippers were fluffy and soft. Room was large

Miinukset: The room was dirty. Carpet and shower was dirty. The carpet had dark stains everywhere. The shower had black grime everywhere. The housekeeping staff weren’t nice. Didnt have pillow menus. Minibar was empty. The toilet overflowed the bathroom when we tried to flush even though it wasn’t even blocked up! We had two rooms for my family and both toilets were the same!

Plussat: The bathtub was amazing.

Miinukset: the breakfast was poor, everything was cold and its obvious the pastries are all frozen. I wasn't aware of the deposit and they ended up charging me 1.5x the actual room rate at check-in

Plussat: Good place to stay. I recommend it

Plussat: Overall, everything was good with this hotel.

Plussat: Amazing service. The best. Beautiful hotel and room

Plussat: Excellent property in a prime location with an outstanding staff.

Miinukset: The carpet in the room was stained near the coffee service. Otherwise the room was excellent, especially for China.

Plussat: The staff service is very warm and polite and I think they are well trained so that you will feel their courtesy to you at any time.

Miinukset: The breakfast is not good enough and surrounding there not good eating places for selection at dinner.

Plussat: Beautiful and good sevice

Miinukset: Restaurant operating hour, closing too early. We arrived at 8.30pm and noticed all restaurant in hotel closed. not even room service.

Plussat: The rooms were clean and very well-maintained. The bathroom was equipped with all the modern facilities and toiletry. The bed was comfortable, and sleep quality was good. Breakfast was very good. The staff at front desk were very helpful and courteous, and could communicate reasonably well in English. The lobby was spacious and well-decorated with lot of seating arrangements.

Miinukset: There was no water in the bathroom the first night I arrived. Worse, the staff at front desk could not inform when water supply would be restored. Seemed strange for such a big hotel. Secondly, my room key would not work and this happened twice during my 3-night stay. Apparently the card was not charged. My room-key was changed when it happened the second time. This spoiled my otherwise enjoyable stay at the hotel.

Plussat: They give us a green tea at the counter

Miinukset: When I get up in the mornings no hot water and also there is no water at all. And wifi very bad Cannot open web.

Miinukset: Room Service offered was disgraceful, everything I asked for that was on the menu was not available

Miinukset: Breakfast

Plussat: I like Sofitel hotels, Breakfast always delicious. Always clean and extremely tidy. Great and supportive service.

Plussat: The staff is very friendly and most speak some English. The room was comfortable and had a great view. The breakfast is excellent, especially for Ningbo, which is a hard place to find good food.

Miinukset: Location is just okay, not much going on here and you are quite a ways from the airport and train station, about 30 a minute taxi drive to either. An underground is going in nearby however.

Plussat: The best hotel I've ever stayed in: great staff, amazing breakfast, wonderful room!

Plussat: Very clean and service was great

Miinukset: Access cards to entry door keep failing, had to have it changed 5 times

Plussat: The location was right next to a huge shopping mall, but that was the only positive during my stay.

Miinukset: 1) During breakfast, I asked the dining hall staff for what may seem to be extraordinary amounts of ketchup (potato wedges and sausages, it's not REALLY that much ketchup). A member of staff, upon collecting my plates, loudly asked "did you just take the bowl of ketchup" in Chinese, to which I also responded in Chinese, "I specifically asked for this much ketchup." The member of staff proceeded to loudly exclaim "我的妈呀!" which means "Oh my God!" Not only an unprofessional response, but equally rude in Chinese. 2) The bed sheets have not been folded and tucked properly, and the couches seem to cause an inexplicable itch when lounging on them. 3) A pillowcase was spotted with a hole. 4) Cracks in the bathroom washbasin. 5) Secondhand smoke permeates the corridors, even though we've been given a "non-smoking" floor.

Plussat: Good service and beside wanda plaza

Miinukset: The key card can not used, everyday i have to go to front office

Plussat: Always good

Plussat: breakfast was great, and I love the view.

Plussat: I'm happy to get upgraded.

Miinukset: It's a little bit too pricy, drinks are overcharged

Plussat: LOCATION WAS GOOD

Miinukset: EXECUTIVE LOUNGE WAS VERY POOR NO FOOD TO OFFER LIMITED DRINKS ON OFFER WHEN HOT MEAL CAME CHOICE WAS VERY DISAPPOINTING. FOR THE PRICE WE PAY TO USE THE LOUNGE IT IS NO WORTH IT. I WOULD NOT RECOMMEND ANYONE TO USE THIS LOUNGE...GO TO STARBUCKS JUST DOWN THE ROAD BREAKFAST WAS ALSO VERY POOR STAFF WALKING AROUND LIKE ZOMBIES

Plussat: Location and room quality is true 5stars.

Miinukset: Buffett restaurant wasn't 5 stars Lobby cafe coffee was too expensive, price was 2 times more than Starbucks. Great staffs.

Plussat: Breakfast, the bed, bathroom, staff. In fact all was good.

Miinukset: The restaurant is a bit empty in the evening, but the food very nice.

Plussat: The bed was extremely comfy! The city view was beautiful at night! The bathroom was spa-like. The buffet breakfast was delicious with great variety. No complaints at all!

Miinukset: Everything was great!

Plussat: Beds are super comfortable and rooms are big. Location is excellent.

Miinukset: Staff in the executive club are not very helpful - their English is limited and it is hard to make them understand. Given it is a business centre, it is essential that the staff there are able to communicate effectively

Plussat: The view from the room was very good. Conveniently located. Room very spacious.

Miinukset: On the first night of check in, I found a blob of hair in the shower room. It was really gross. While having dinner at the lounge, I notice the servers are not attentive enough despite only a few occupied tables. I had to wait for quite a while before getting just an empty bowl.

Plussat: perfect location, just opposite have a big shopping mall, super market..etc, nice room, very comfortable, nice view

Miinukset: n/a

Plussat: * Spacious room with nice amenities * Friendly staffs * Great location - near train station, shops and restaurants *

Miinukset: * Nothing really

Plussat: Check in and out was great. Food was sunning and location was perfect

Miinukset: The rooms need some modernising.

Plussat: Great hotel in center of Ningbo. The rooms are clean, well equipped and comfortable. The hotel staff is extremly friendly and speaks good English (which is not common for Chinese hotels). Would stay there everytime again.

Miinukset: WiFi als always in China terrible and more or less not functional.

Plussat: big room, perfect view, nice location

Miinukset: bathroom was not very clean with foreign hair on the floor and tub, room was very cold, couldn't set conditioner to higher than 21 C, personnel at the restaurant don't speak any english

Plussat: English speaking people from entrance to house keeping , plus gmail was working

Miinukset: In-house eating is expensive

Plussat: Very charming, well spoken and friendly manager / guest relations manager Max who we met at check in

Miinukset: Very uncomfortable pillows, dreadful, uninteresting breakfast with most plates of food on the buffet empty! This hotel is long overdue for a refurbishment.

Plussat: Great pool and gym. Lovely staff.

Plussat: Very good service and very clean

Miinukset: Nothing

Plussat: Very good location. Nice hotel

Plussat: I like the bed and pillows, very comfortable.

Miinukset: No towels in the gym, and no workers there for help.

Miinukset: Roof leaking! Item forgotten was stolen after the first half of checking out.

Plussat: Rooms are very comfortable

Miinukset: Service is very unlike most Shangri La Hotels I’ve been too. Quite ambivalent and slow. Breakfast is terrible - very few options other than fried this and that. Can’t poach an egg to save themselves and there’s some crazy French chef there who (literally) grabs you to explain all the food on offer - really uncomfortable.

Plussat: Breakfast on the 28th floor if you book an executive club room is very good with good service. The rooms are comfortable but in my opinion a little dated and could do with a refurb. The bar at the lobby is always very quite but it is hidden away and I don't think guests realise there is entertainment as there is nothing in reception or your room to say there is.

Miinukset: Nothing really except the price of the wine is exorbitant.

Plussat: Like the location near the Lao Wai Tan, great breakfast and food in Lobster restaurant, clean large rooms, friendly staff

Miinukset: -

Plussat: + view from room + central location

Plussat: the location is good hotel facility ok but not to be consider as Shangri-la hotel... It is ok for short business visit in Ningbo but do not expect 5 start treatment. quality of the food not good. Breakfast nothing special

Miinukset: it is hard to believe that this is hotel is part of the Shangri-la' hotel chain... The staff hardly speak english they are not well trained... I made the reservation for the airport pick up but nobody show up.

Plussat: Got a complimentary upgrade - spacious Suite, nice fitness, great pool. Huge choice of different foods for breakfast, with entertaining Canadian chef providing guidance and good mood.

Plussat: the staffs were very kind and helpful. breakfast was excellent.

Miinukset: everything good, except the hotel a bit old.

Plussat: We were in Ningbo for business and leisure, and Shangra-La did not disappoint in either department. I actually did not know that this was a 5-star hotel when we booked, so we were amazed from the moment we walked in. The staff was the most professional AND amicable we have ever encountered when it came to personal pleasure (first name basis by the time we left, from managers to front desk to head chef) and attention to detail for our business meetings was also top shelf. The breakfast was out of this world, amenities were striking, and the music in the lounge was the most amazing we have ever encountered. And for a price that we didn't think a 5-star hotel could afford. We felt like we were at "home" -- one we couldn't afford, even though we could! Many thanks, Joshua and crew!

Miinukset: Definitely not applicable.

Plussat: Location Courteous staff

Miinukset: Need English speaking staff in restaurants

Plussat: Jessica at the front desk was very helpful in everything. Especially she knew English very well and it was quite a comfortable stay due to that too.

Plussat: Coolest staffs here best regards to Sunny and Jessica for the hospitality

Miinukset: Nothing I could’ve think of

Plussat: Rooms ok. .location ok. Breakfast ok.

Miinukset: Totally helpless staff. Zero English. Apparently also zero brains. Made mistakes with invoices, guests names, double vs single rooms, even if we had the reservation also printed in Chinese. Could not give directions to the nr 1 tourist attraction in Ningbo, which was about 600 m on the same street! Waiter did not understand the word water, coffeee took ages to come after asking 3 persons. Etc.

Plussat: Everything. Perfect stay. Amazing facilities staff location. Outstanding

Plussat: Staffs in this hotel is exceptional. Wandy give very good quality impression of hotel. Jessica and Sunny's English make things so easy for us. Most of hotel staff members are the best .

Miinukset: Room carpet was dirty, maybe old. Lots of stains on the carpet, little uncomfortable feeling. Hotel Chinese restaurant was little old style.

Plussat: The room was perfect, very clean and comfortable! Wandy Wang was very helpful and kind!

Miinukset: You need to have a swimming cap if you want to swim in the swimming pool, and even if you have your hair tight and neat they would not allow you to swim. Very disappointing.

Plussat: Hotel lobby coffee is free Hotel staffs always great. Wandy, Jessica, Sunny, . Their service is more than comfortable.

Miinukset: Room doors slammed most of times, can't sleep late.

Plussat: This a grand hotel and i received a warm welcome from all the staff. Check-In was a breeze and hotel room was very spacious (Business King Room)

Plussat: Great staffs make great hotel. Really kind staffs. Wandy. Cara, Jessica, good impression, great smile, good English.

Plussat: Perfect for walking Moon Lake in the morning before start work

Miinukset: Prett old