Novotel Nice Arenas Aeroport

Restaurant and room service staff were friendly and efficient. Good location for airport.

On our arrival in Nice we tried to catch a taxi to the Novotel Hotel. The taxi driver told us that he couldn’t take us and that we should ring the hotel and ask for a shuttle to collect us. When we rang the hotel we were told to stand outside A1 Terminal and that the shuttle would be there within ten minutes. Some time later we saw the shuttle approaching and started to gather our luggage when we noticed the shuttle drive past us and stop about 20 metres past where we were standing. We are both over 70 years of age but we both ran as fast as we could whilst trying to cope with our luggage. While we were rushing to reach it, it proceeded to drive away. After several more phone calls to the hotel, and being accused of :”not being there”, we were finally picked up 45 minutes later. One would think that part of the job description of a shuttle driver would be to come to a complete stop, remove themselves from the vehicle and look around the immediate vicinity to seek out the parties who had asked to be picked up. During the time it took to check in at Reception, we received the “silent” treatment from the four members of the staff behind the counter, making us feel very uncomfortable. The staff of the restaurant and room service were exceptionally friendly and obliging. For this we have given your hotel a fair recommendation. We have visited many counties all over the world and stayed in many hotels, However we would never stay in this one again if this is how your staff treat your paying guests.

There was no air con in the building. This made the room extremely hot and impossible to sleep in. I was told there was nothing they could do as the air con in the whole building did not work. This is unacceptable.