Hotellit lähellä Nursultan Nazarbayev Intl

Plussat: Swimming pool excellent . Staff very helpful and friendly .

Plussat: Service

Plussat: I liked the restaurant and spa ,fitness place was perfect to relax, my room was extremely pleasurable.

Miinukset: shower gels and toothbrushes, after cleaning they were not feeling it up with the staff, coffee and milk. Every time I was calling and asking for it. However, I did enjoy my stay in the hotel!

Plussat: Everything especially the lounge on the 14th floor

Miinukset: Nothing

Plussat: Best Hotel ever! Great service at the breakfast, especially Kai, always super friendly and professional! I will come back!

Miinukset: Breakfast was poor comparing to other Hiltons i visited.

Plussat: Perfect choice. Very clean. Excellent Staff

Plussat: 15 minutes in taxi to/from airport - best value for one-night transfer.

Miinukset: Unobvious mini-bar rules and prices.

Plussat: everything

Miinukset: swimming pool not available because of some issue , I think a small discount on the bill should have been proposed by staff for compensation very expensive SPA

Plussat: Very kind staff. Breakfast is great. Spa is also really good. Restaurant is outstanding!

Miinukset: not applicable

Plussat: Great location and great staff

Miinukset: Heating system was too strong, it was too hot during the night.

Plussat: The room in huge, bed is extremely comfortable, amenities were good in quality and quantity.

Miinukset: Nothing, the hotel is really good. Nice facilities, restaurant is good.

Plussat: Location is good .

Miinukset: Only the construction near Otel makes little bit noisy

Plussat: Rooms, good beds, shower, breakfast

Miinukset: Temperature in room too hot

Plussat: Ihan täydellinen hotelli, kiitos

Miinukset: Spotless clean hotel and room. Comfortable bed coffee mashine in the room. Very good breakfast. Good location. Very helpful and polite staff.

Plussat: Location is good

Miinukset: The shower was the same as in Marriot Astana from cheap soft plastic.

Plussat: Clean, good location

Plussat: good facilities

Miinukset: complimentary wifi was very bad

Plussat: The breakfast

Miinukset: The upgraded rooms

Plussat: Upgraded both times I stayed.

Miinukset: Nice staff

Plussat: Excellent bar.

Miinukset: Check in and check out. Communication troubles.

Plussat: Nice and big

Miinukset: Nothing all excellent

Plussat: The hotel is located nicely if you are interested in the new city: one can walk to the Theatre or shopping mall within 10-15 min. There is a nice SPA center, which the hotel is collaborating with: highly recommended for those who want to swim or just relax. But be aware that the majority of the staff doesn't speak proper english (neither in the hotel, nor in spa). The room size was just huge in comparison with a standard european size. The breakfast is little bit boring (the choice of food is not very big), but they make hot dishes, e.g. eggs, sausages or "kasha". The restaurant in the hotel provides a rather good room service.

Miinukset: The information regarding the facilities is not always correct: e.g. one can read in the guest info that the gym is on the 3rd floor and it is open 24/7. But in the reality gym is a part of the SPA complex (and working according to the spa schedule of course). Since the staff is not really speaking english, it was practically impossible for my danish friend to figure out the details without my help. In general, the service is rather kazakhstan-style: if staff makes a mistake, you will be involved in a long procedure of solving it which leads to a spoiled time. However, based on our trip, this is often a case in Kazakhstan, so it will be unfair to point out to this particular hotel

Miinukset: Housekeeping did not bother to clean my room for the 2nd day. Toilet paper and other items were not replenished.

Plussat: The receiption tells me the road to the bank patiently. And he helpd me carry my baggage to my room. In addition, the hotel provides the service of calling car. Good experience.

Miinukset: only tenge could be used to pay for the cost. dollar is not available.

Plussat: Huge room

Miinukset: Rooms cleaned in the afternoon after I’ve been out all morning; not enough English spoken - not appropriate for business.

Miinukset: very dry air in the room

Plussat: Very friendly staff, spoke English well (unfortunately my Kazakh and Russian is poor!)

Miinukset: Nothing

Plussat: Peaceful and quiet hotel with an excellent location in the city center. Large room with comfortable bed and nice bathroom. Very friendly and helpful staff at the reception. Stylish Chinese breakfast. I have nothing to reproach or critisize. I'd like to come back here again.

Miinukset: Chinese food was too greasy

Plussat: The location was good.

Miinukset: It not l did not like, dated place. Beds need upgrading with and bedding needs to be cotton to stop static shocks.

Plussat: Room was very cute and nice.

Plussat: The restaurant has really surprised me. The food is very delicious and not expensive.

Plussat: Location was good. It served its purpose. We took 2 junior suites. Won't be returning.

Miinukset: Kuralai at check in was very rude and incompetent. We had a second booking the following Monday, we cancelled it. Took a junior suite, minibar was empty. Asked several times and was not filled. We also asked for an iron and ironing board 3 times over a 6 hour period. We ended up going to the luggage room and getting their only working iron and ironing board. Breakfast was very poor, and there was no choice of fresh orange juice.

Plussat: The breakfast was delicious and manifold. The stuff was very polite and helpful. The room was very clean and pleasant. Everything was exceeded our expectations.

Miinukset: I don't know, because everything was excellent.

Plussat: Everything was perfect.

Miinukset: Everything. Had a dissapointing experience with them once before. Tried them again. Huge improvement. Well done.

Plussat: Enjoyed the amenities particularly the Sauna and pool. Good selection for breakfast. Room was spacious and bed was comfy. Shower seal did not work so water leaked onto bathroom floor.

Miinukset: Staff were ok, room for improvement for their customer service

Plussat: The reception staff were very friendly and helped me immensely. The breakfast was excellent value for me and very welcome after a long flight.

Miinukset: Nothing, the hotel was fantastic.

Plussat: It was cold in there room, heating distempered do not regulate in the room.

Plussat: Friendly staff and comfortable bed and bedding.

Miinukset: The breakfast buffet is limited and no English television. Rooms are lovely and heated, but sometimes overly so.

Plussat: Perfect location in Nur Sultan city center. Al important places are even within walking distance. Good rooms with all necessary equipment.

Miinukset: Rooms are a bit old fashioned, but are o.k.

Plussat: Breakfast was good, staff goes above and beyond for you

Plussat: Bell boy is really kind and do know how to help.

Miinukset: Everything was great

Plussat: Food quality and taste

Miinukset: Service

Plussat: Clean. Comfortable. Big room. Excellent very helpful staff. Location is good. Business lunch on weekdays is super.

Miinukset: Breakfast could be a bit better but it is ok. WiFi sometimes a bit poor, but acceptable.

Plussat: Everything about hotel was good

Plussat: Only one good thing about this hotel - is it's location.

Miinukset: Mostly everything was wrong with my stay: 1. Aircon - not working. Two settings were available - full on heating (real hot air!) or OFF. 2. Outside air was getting into the room through multiple cracks in the window frame. And it was -18C outside. 3. Cleanness - poorly cleaned room, dust and dirt everywhere. 4. Old furniture, old carpet, old bathroom with drizzling faucet. 5. Bed - stiff, uncomfortable mattress. Pillows - worn out and causing neck pain in the morning. 6. Breakfast - wait time to get it - 15 minutes and then you don't get to choose what you have. Taste - mediocre. 7. I was asked to pay for my coffee during breakfast! Unacceptable! Suppose you get the picture. Not a level you can expect from a 4 star hotel. Stay away!

Plussat: Location

Miinukset: Leaking shower

Plussat: Convenient, economical

Miinukset: Mildew in shower door track, toxic odour

Plussat: The hotel's restaurant was closed that day, so we had to seek for a breakfast outside of hotel

Miinukset: The bathroom equipment could be in better condition

Plussat: The room was cozy, warm. A nice bed. Sheets and pillows are clean. Location is great.

Miinukset: Facilities were a bit old but clean.

Plussat: The hotel just exceeded my expectations at all. Even if the building of the hotel looks old, the view and the staff are great)) I didn’t expect that the room will be so clean and nice, they have an extra heater in the room so you can turn on when you feel cold(even if the temperate in the room was okay I turned on) the reception works at night which is very helpful. The location is not far from the center. The price sI liked it so much that I decided to stay for one more night)) I would definitely recommend this place

Plussat: Good value Shower was good bathroom big

Miinukset: Asked for cup hot water to take up to my room Charged me 200 tenge Someone smoking in next room smell was coming into my room (non smoking hotel)

Plussat: Central location

Miinukset: Weak personnel not speaking English.

Plussat: Excellent value for the money, complementary bottles of water in the room

Miinukset: Bathroom might need to be renovated..

Miinukset: At 2 a.m. karaoke singer woke me up. Apparently, my room was above the karaoke hall and I could listen to every song

Plussat: it was very bad...

Miinukset: I couldn't sleep due to the noisy(woman's shriek) of the other room.

Plussat: Room was excellent comfortable and big Staff friendly and helpful

Miinukset: Breakfast wasn't up to much