The Ritz-Carlton, Astana

Superb new hotel. Excellent service. Huge and comfortable rooms

The only problem I had was with neighbours banging doors late at night.

Breakfast unavailable after 1030am on a Sunday meant we missed breakfast due to working out first. The kitchen wasn’t accommodating when we asked for toast!

We really enjoyed our very short stay! We were celebrating my sons birthday and even on a short notice Yekaterina ( from reception) manage to organize so many surprises for him! Thank you really for making this day unforgettable

Great place, well positioned and friendly staff

Nothing

Everything was amazing and super luxurious for my wife and I... The hotel staff were very helpful with everything, the restaurant and bar staff were so kind to us (especially our waitress Bakhyt Yerlan and our bartender Didar Alimgazhinov who were the absolute best!)... I would definitely stay there again!

The hot water in the sinks and bath tub was coming out brown and a couple of times there were water leaks that filled up the whole bathroom while we were showering... The hotel staff were very apologetic and told us that there was a plumbing problem with the whole hotel and they ended up paying for our breakfast... To tell you the truth, It was hard to be mad after receiving such great service!