Nur-Sultan hotellia

Plussat: The accomodation was very pleasant and the staff very friendly and I would like to thank both adiya & dos & mussabek

Plussat: We really enjoyed our very short stay! We were celebrating my sons birthday and even on a short notice Yekaterina ( from reception) manage to organize so many surprises for him! Thank you really for making this day unforgettable

Plussat: Great place, well positioned and friendly staff

Miinukset: Nothing

Plussat: Staff is very friendly. Life music in the pub was very good, but a kobyz performance in the hall was simply exceptional. The location is perfect and the view is breathtaking.

Miinukset: The hotel charges 16000 tenge (42 USD) for transfer to the airport (Toyota Camry), which is 8 times more expensive than the cost of a local taxi service. It is not a big sum, but it doesn't feel right. I found a hair on my bed sheets, which was sort of off-putting. Selection of draught beers was limited to only to two.

Plussat: I loved our hostess, Aigerim, she was so wonderful and welcome. The best customer service we have ever received. I was sad that we didnt get to let her know how wonderful she truly was. She is the Ritz-Carlton in Astana. Without her, that hotel would have been just another place to stay.

Miinukset: The only thing I didnt like was that our breakfast was different from what we requested. It would have been nice to have been notified that it wouldn't be what we expected.

Plussat: the view was nice. tv had lots of movie channels. it was quite

Miinukset: I filled up the bath and the water was very yellow. the room was in an awkward shape. We had only one bath robe and one pair of slippers for both of us. the toilet paper was not luxury. bed matress could be better Breakfast to the room was of charge, although we paid for breakfast.

Plussat: It's like different planet in the middle of Nur Sultan. Just enjoyed it.

Miinukset: Brunch price was shown without VAT. Since I never seen this kind of tricks in KZ, was a bit surprised when bill was 10% bigger then expected.

Plussat: We had a wonderful stay at the Ritz-Carlton Astana. Room is beautiful, staff are amazing and very attentive, hotel location is excellent and great spa facilities.

Plussat: Everything was amazing and super luxurious for my wife and I... The hotel staff were very helpful with everything, the restaurant and bar staff were so kind to us (especially our waitress Bakhyt Yerlan and our bartender Didar Alimgazhinov who were the absolute best!)... I would definitely stay there again!

Miinukset: The hot water in the sinks and bath tub was coming out brown and a couple of times there were water leaks that filled up the whole bathroom while we were showering... The hotel staff were very apologetic and told us that there was a plumbing problem with the whole hotel and they ended up paying for our breakfast... To tell you the truth, It was hard to be mad after receiving such great service!

Plussat: People, services, options, food, everything were amazing except for the bed mattresses

Miinukset: Mattresses are way too soft

Plussat: Good location close to the EXPO center and also to the airport. Friendly staff. I was amazed by the food and service during the breakfast. Ideal place for the business stay and relax at the same time.

Plussat: Close to expo and airport, there is shopping center 100m away. far away from city center, but local taxi costs are in the range of 5-10€. Swimming pool / spa very nice

Miinukset: Restaurant overpriced and simply not tasty, better avoid it. Becarefully with content of mini bar, in my case one of china beer was expired (2months!!). One of elevetor was not in operation for almost whole week.

Plussat: Great location. New Hotel.

Plussat: Quality of the rooms and its view, the cleaning, the Spa services, the staff from the bar and the breakfast service were really helpful and nice.

Miinukset: Our first issue happened when we were asking about the buses, and in a certain moment, a member of the front desk, told us it was not their responsibility. My eyes got big.I tried to forget this moment. On the next day, I made plans to have dinner at their restaurant, Cloud 9, and since I pretended to use the Spa before, I confirmed with the Front Desk that the Kitchen would only close at 11pm. We arrived at the restaurant around 10h30pm, we said we wanted to have dinner, and the waitress lead us to a table in the middle of the room. Since the restaurant was not very crowded, we kindly asked if we could sit in a table near the window, and he said there was no problem, and told us he would get the menus. While we were still having our sits, the waitress came back and asked us if we would want to have dinner, which surprised us, but we replied yes. He explained that the kitchen closes at 10h30pm, and therefore he could only serve drinks. We explained that we confirmed with the Front Desk that kitchen only closes at 11pm, and he acted like that information was wrong. That whole situation made us feel uncomfortable and also not welcome. At the check-out I was expecting the lady would ask us if everything was ok or if we - at least - had appreciated our stay. No. She only told us we still had to pay a part of the bill... Her explanations about the values were very confusing and we decided to pay it and check it on the bill later. Unfortunately I had a problem with my card and it didn't work and she said: "it says you don't have money on your bank account" in a way that sounded very rude to us, specially because the bank account had more than enough money. We used another card and finally left the hotel and after checking the bill we noticed that it was wrong because we were charged for one extra day of breakfast. At least that part was quickly solved through e-mail. This all happened in a small stay of 3 nights.

Plussat: Bed is very comfy

Plussat: Everything. FX dest would be nice to have

Miinukset: All excellent , but given hotel had low occupancy , it was pity to get a room without the view

Plussat: Amazing view, very comfortable location, parking is big and free for people who stay! We got our two rooms upgraded to a big one with amazing view and our celebration went even better then expected. Very nice staff, especially GR(I don’t remember if it was Asel or Asem, who booked us-lovely!). We asked for some flute-glasses and they brought them immediately. Advise to use spa facilities and the pool, which is warm and not too deep or big(had this problem in hotels, too « gym »-wised usually, but not here). Thank you for an amazing stay!

Miinukset: We wanted to have breakfast in the miracle but felt too shy because of lack of information about it! But more our fault that we didn’t ask!

Plussat: Good staff and service; nice lobby; good breakfast

Miinukset: The king bed is not really big. Location is a bit far from the city

Miinukset: All staff were really supportive and very kind

Plussat: In fact every thing from checking in to checking out and all what in between

Miinukset: Nothing

Plussat: Ihana luksushotelli, jossa kaikki on kohdallaan! Iso huone ja loistava marmorilla päällystetty kylpyhuone. Kaikki on viimeisen päälle mietittyä. Henkilökunta on kohteliasta ja palvelee upealla asenteella. Suosittelen lämpimästi St. Regis Astanaa!

Plussat: The staff were unbelievably

Plussat: Everything was great!

Miinukset: Nothing!

Plussat: all

Miinukset: nothing

Plussat: Everything from the portier to the butler.the reception team making sure to give the right information to the rest of the team

Plussat: Basically everything. The staff was awesome! Butler Service is not a must, but nice to have, especially the 24/7 Service!

Miinukset: Nothing, except the fact, that males and female cannot share the finish sauna and steam room. Only Hamam is common.

Plussat: The room size, interior were absolutely fantastic. I have stayed at St. Regis in Singapore and Moscow in last 12 months, but this one is far above both in terms of facilities

Plussat: Outstanding service! Beautiful clean hotel! No better place to stay in Nur-sultan

Plussat: This is an absolutely fantastic hotel. Fabulous staff and facilities. Just amazing.

Miinukset: Nothing to fault.

Plussat: Luxurious, calming, attentive staff.

Miinukset: Grille restaurant food could have been better. Staff was excellent however.

Plussat: Pool, breakfast, perfect staff, amazing and luxurious rooms. Personal Butler

Miinukset: I would’ve liked to see a bit more for the money charged

Plussat: Staff was extra friendly

Plussat: Mini safe in room. Gym. Wonderful pool. Fantastic saunas. Slippers and bathrobe for use in the pool/sauna zones. Large central atrium. Location, right in the centre of the new downtown, easy access to shopping malls and restaurants. Excellent, very helpful front desk staff.

Miinukset: No iron or ironing board in room. Mini fridge wasn't cold, food went bad after 2 days. Replacement of coffee, tea, sugar sachets was spotty. Room floor wasn't vacuumed.

Plussat: Everything from being met at the car by the bell boy to checking out and all that was in between. Its why I only stay here!

Miinukset: Everything is perfect as usual.

Plussat: Wonderful rooms. Delicious breakfast. Very nice staff. Nice spa

Miinukset: All great

Plussat: Spa facilities were excellent

Miinukset: Sauna was far to hot to the point someone could easily burn themselves A metal water container was being used in the sauna which obviously became very hot to the touch normally wooden buckets are used Ordered food in the Irish bar when it arrived the fries were spilt all over the table and the food was cold not very good for a 5 star hotel.

Plussat: Rich decor and architecture.

Miinukset: Restaurant staff completely failed to address my request for no nuts, which is a serious allergy. Served me nuts and I had to seek treatment. Manager casually came out to say there may be nuts after I already ate them. Hotel staff provided an upgrade in response, but given the severity of this situation for me, this is kind of comical. Allows smoking/vaping in adjoining bar and spa--disrespectful of others who do not want to be exposed to these molecules and their odors. Guard at x-ray is all muscle and no grace--could at least smile.

Plussat: Very high quality hotel, nice and very friendly staff. Facilities are new and good quality. Room was clean and tidy, also very quiet. Breakfast was amazing!

Plussat: The staff is really nice and smiling

Plussat: Everything was excellent!

Plussat: Comfort, good value for the money, great breakfast.

Miinukset: Weird smell in the room. A lot of loud parties every night in the hotel (celebrations of birthdays graduation, etc.)

Plussat: Complimentary extra bed

Plussat: Where nice hotel, clean, good breakfast.

Plussat: The quality of service is really excellent in all areas of the hotel. For example, even when I left the room only at 17:00, housekeeping was done without having to specifically request it. I also really enjoyed the food served at breakfast and delivered to the room. The VISTA bar on the 27th floor has good cocktails and food, combined with a stunning view.

Miinukset: The room seemed a little bit dated (especially the carpet) and air conditioning did not seem to work. Luckily, it was possible to open the window and get fresh air.

Plussat: Friendly and clean

Plussat: Good value for money. Nice rooms

Miinukset: Rooms too hot. No thermostat to control temperature

Plussat: Staff extremely friendly

Miinukset: Lifts very slow

Plussat: Location, staff/service, breakfast were good

Miinukset: Old rooms, need repair, reception at spa are indifferent

Plussat: Good location, good breakfast, clean and modern.

Miinukset: Slow service at the reception. The window cannot be opened in room 501. I arrived at the hotel at 3 am with the room being booked as of the previous day, and for some reason I had to wait for my room to get prepared (at 3am!).

Plussat: Great staff. Especially front desk staff.

Miinukset: 2 drinks gets one free promotion. We had beers and they told us when check came that beers did not apply. This should have been disclosed.

Plussat: I found the room to be very nice. I was particularly delighted with the gracious attitudes of the employees. I will definitely be back.

Miinukset: I cannot think of anything.

Plussat: Location, cleanness and staff were great

Miinukset: facilities did not meet my expectations

Plussat: fantastic clean..amazing heated bathroom floor..good service response time

Miinukset: average breakfast for such a big hotel

Plussat: Ihan täydellinen hotelli, kiitos

Plussat: Staff & service

Plussat: Breakfast: Good choice for every taste. Fresh. A Lot of fruits. Kazakh meals - Please more of it! Hotel in the City center, near to the Opera, pedestrian zone, Khan Shatyr...

Plussat: I liked the location, it is only 5 minutes walk from all the main attractions. calling the taxi was easy. The staff is very professional, caring and helpful at all times. enjoyed my stay and will definitely come again to this property.

Plussat: Everything except the staff trying to charge me the change in currency rate even though my booking was made in national currency.

Miinukset: The only thing that spoiled the stay is the fact that the staff tried to charge me the currency rate difference. I had to explain them that once the room is booked in national currency the amount of payment could not be changed. Be careful and check the rate at you booking profile before paying.

Plussat: Loved the hotel and staff were very helpful. .

Miinukset: Maybe, breakfast could have a little more variety on the fresh fruit and yoghurt

Plussat: breakfast average, location very good

Plussat: - Location will seem far at first but after you walk around its very good - Astana is a nice and safe city to walk anytime. but it was really hot in the summer like sunburn level - City is expensive in comparison to other places in Kazakhstan. - If you going for tourism go to Almaty, but dont miss Astana if you have extra time. - Many Halal restaurants & Shisha cafes near hotel - Use the Taxi App (Yandes Taxi) very cheap to compare with normal taxi and no need to speak Russian to give directions. It will take you there quicker without having to say a single word! - Best shopping mall is Mega Mall near Expo. Its huge and very nice.

Miinukset: - No Arabic or English Channels - Toilets consumables & Freebies are very limited and only available by request ( Even if its a toothbrush!) - At least install Youtube on your smart TV ( same like other Hiltons) to make sure customer can enjoy something in the room even if his language is not available it will make them feel home. - Breakfast was basic but fine

Plussat: The staff are extremely nice and very accommodating!

Miinukset: none

Plussat: Great hotel, very nice sauna and pool, helpfull staff.

Plussat: Stuff very kind and professional, helpful . the rooms/ bathrooms are very clean , quiet. So general impression is more than good , I would come back w/o problem since I felt like at home, among friends and not in the "no name hotel " .. warmly recommend . there is quit good restaurant just near by where you have 20 % reduction and you can eat correct offer of meals and wines . excellent fitness area!!! Very good value for the money !

Miinukset: Hotel should be partly refurbished ( Rooms are good , spacey, quiet , but bathroom should be re styled... no need for the tub in every room anymore, shower is enough , not enough electrical sockets , cannot switch on/off the light from the bed , need some investment ( corridor carpets to be replaced for example , reception desk , swimming pool and sauna need shower closer to the pool etc) . environment around the hotel is not nice but calm .... breakfast is more than sufficient but could be re considered for the people staying longer . ( if they do not like sausages for example , there could be offered some salad for example , more cheese ... it's not expensive to offer that but add the choice etc )

Plussat: Everything was great!

Plussat: Cozy and clean room. Great location. Friendly staff.

Miinukset: Nothing

Plussat: Outstanding location; friendly staff, free laundry service, good value

Miinukset: Limited English is spoken by the staff but they try very hard to communicate.

Plussat: The location is the best, so close to Baiterek Tower. WiFi was also very good and consistent. Staff always very friendly and pleasant. They washed and Ironed my partners blouse free of charge. Big room in old fashioned style. in the whole on arrival room was clean

Miinukset: Breakfast was a very strange experience. You need to choose from 4 menus the night before. On one menu it said "English Sandwich", as I have never heard of an English Sandwich, I had to try. Apparently 2 slices of cold toast filled with smoked sausage, cucumber, tomato and mayonnaise......terrible. Room was not cleaned well for 2nd day. and also no hot water for several hours

Plussat: Like family oriented hotel ....safe and secure

Miinukset: Nothing....everything good

Plussat: The staff went out of their way to be helpful - for everything - timing of breakfast,, storing items while we were away, ordering transportation, etc. Felt like home!

Miinukset: -

Plussat: Large and clean rooms, great shower with amenities, free laundry service, nice breakfast, great location.

Miinukset: No windows in the rooms.

Plussat: + Very clean, comfortable, quiet and spacious rooms with many helpful amenities and facilities (everyday tea and coffee, room service, free laundry, quick Wifi, welcome-chocolate), comfortable beds, pleasant shower + Extremely helpful, courteous and solicitous English-speaking personnel, that tries to fulfill every wish of the guest (e.g. they gave us helpful support against a fraudulent taxi driver from the airport [I strongly recommend to inform the hotel before your arrival and ask them to arrange a pick-up from airport] and they allowed us to store our luggage twice, while we very heading for two nights to Semey and Karaganda) + The hotel has certainly the best location of whole Astana (or now: Nur-Sultan): On the right, there's the Presidential Palace, on the left is the Bajterek Tower and in front are the singing fountains.

Miinukset: - Really nothing, everything's perfect in this hotel

Plussat: The location of the hotel is the best possible, in the very centre of Astana/Nur-Sultan, next to Baiterek Tower. The room I had was spacious and comfortable. The staff are excellent, very friendly. I arrived earlier than the check-in hour, but as the room was available, I could take it within 15 minutes. This early check-in was given without additional charge. There are four options for breakfast, personally I did not like the sausages very much, but omelette and porridge were very good.

Miinukset: Coffee for breakfast could be better, but that's perhaps because Kazakhstan is a tea drinking country.

Plussat: Small hotel in the heart of the new city, very close to Bayterek Tower, nice staff, large, bright and comfortable room with all you need, good WIFI, breakfast okay, but without much variety

Plussat: Great location. Friendly staff.

Miinukset: There was a strong odor of sweat in the room.

Plussat: Very kind and helpful staff

Plussat: Location , size of the room

Plussat: Location is good although a bit distance from center. Facilities are very good. Very polite and helpful hotel staff. Breakfast was ok... Restaurant is onside but with a separate entrance. Quite and suitable for business dinners.

Miinukset: average breakfast, no fresh fruits food at the restaurant is overpriced

Plussat: I appreciated the friendly, professionally reception staff , large room n comfortable bed, everything around n easy to move . Health club was perfect specially the gym

Miinukset: I would like to suggest that its very good if you improve the breakfast

Plussat: Everything was perfect

Plussat: Excellent location, spacious room, kettle in room ( though no complimentary tea/ coffee)

Miinukset: On arrival towels for two two persons rather than one, but this was rectified immediately

Plussat: We really enjoyed the hotel staff facilities, room everything was superb however breakfast was mediocre everything else is great

Plussat: Very convenient location just around 800 meters from the city centre. Bus stops located just across the street (21+28+50 for central area, 21 also convenient to go for the opposite river bank). For getting to space centre area there's direct 37. If you go few more steps, you can also catch 10+12 buses to the airport. Wifi worked well, breakfast choices were nice, coffee really good (and even if you don't like a coffee, just across the street is McCaffee opened guessing 7-24).

Plussat: I stayed in the hotel for the second time and definitely recommend it for business trip travelers for 103 nights to stay. Big and clean room, very kind staff, good quality internet connection, tasty cuisine from the local restaurant if you are tied and order dinner to your room.

Miinukset: No negative impressions or feelings.

Plussat: Excellent location and the room with all facilities and services provided - tea making set, wi-fi, cable TV, lighting, conditioner, very comfortable bed, bathroom items, I stayed with my 8 years old daughter , we were happy with breakfast as well.

Miinukset: I didn't see the smiles at reception ladies faces. Probably, this is quite ridiculous comment but it would show the class of service if they were more attentive to people. But in general staff work very effectively assuming all cleanness and quality of room etc. Thank you.

Plussat: Live music in bar, helpfull staff, good location and clean rooms.

Miinukset: Spa only with payment.

Plussat: Splendid bilingual Reception. Extremely helpful staff. Comfortable bed. Great bathroom facilities. Excellent shower. Lovely big bath towels. Very good soundproofing. Blackout curtains.

Miinukset: No minibar at all. No recreational facilities at all. Modest breakfast.

Plussat: The selection of food at breakfast was excellent. The staff was very kind and courteous to my family. The room we stayed in was very comfortable and clean.

Plussat: Extremely good location and the price was very good although the hotel was right in the city center. Staff was very helpful, massage was very good as well in this hotel. Room was cleaned every time and towels changed every day. I have absolutely nothing to complain about!

Plussat: Great location, walking distance to major attraction sites and plenty of good restaurants & shopping in the area. Only a few minutes walk to see the Bayterek Tower. Good WiFi connection.

Miinukset: The breakfast was below average. Staff service & knowledge was inefficient.

Plussat: (1) The rooms are clean and the bed and bed-sheets and pillows are comfortable. The bathroom is also nice and clean. (2) Internet is fast, by fast I mean like as good or better than at home. (3) Wow! The TV remove has a dedicated NETFLIX button, after logging in with my netflix password, I can watch NETFLIX before sleeping (instead of Kazachstan TV) so this is awesome. (4) The staff default answer to everything is YES, which is something that is really good example of customer service or I was just lucky to meet the nice staff because they basically always say YES (Can we see two rooms then pick the better one? Yes, or course. - as an example). (5) The value for money, I think its fair, given that its clean, internet is fast, and they throw netflix at you as well (you need your own netflix password and account of course).

Miinukset: The checkout time is 12:00 so I don't want to be disturbed until 12:00 - at 11:00 they start calling the room to know when we want to check out. If you don't pick up the phone, they send cleaning lady at 11:30 to knock on my door. If you want to bother guest while they are in the shower or resting regarding check out do it after 12:00 not before please - to avoid complains like this one. (2) Breakfast is basic and coffee and water is not good. Let's say the breakfast is better than the coffee and the water is not cold. I wish there was an option to have a room without breakfast as the Coffee Boom next to the property is like the best place for breakfast in the world. Try RAF coffee. (3) Otherwise the value for money seems fair to me, I would still stay here. The location is good but only few hotels are closer to the Baytarek tower.

Plussat: Excellent location and friendly and helpful staff.

Miinukset: No complaints at all

Plussat: Really helpful staff, compact clean room

Miinukset: Many rooms are noisy because of the street traffic.

Plussat: Location is good, everything you need is in walking distance.

Miinukset: Our room was very small, the breakfast was OK but not more than that, no elevator.

Plussat: Nice large room and comfortable bed, great shower, good secure parking, excellent breakfast and good dinner (great Kazach wine) and professional service. Hotel staff did their best to solve the problem with the airco and we changed rooms. Recommended!

Miinukset: As it was quite hot outside (34⁰C) the airconditioning was unable to cool our room below 25⁰C.

Plussat: Everything

Miinukset: Cost bit higher

Plussat: Good location, perfect staff.

Miinukset: Building construction around. Too small room for two persons.

Plussat: Location was perfect just walking distance to Bairetek Tower and Embassies. Great services from the Front Desk people, they were always available for any request.

Miinukset: Nothing.

Plussat: The coffee was ok.

Miinukset: It was quite poor, salads were served from the day before, there was no butter at all, the breads were not very good.

Plussat: Turkkilainen ja suomalainen sauna olivat kivat! Aamiainen hyvä. Sijainti hyvä!

Miinukset: Huoneessamme haisi viemäri. Haju ei laantunut, vaikka kaadoimme vettä lattiakaivoihin. Netti toimi vaihtelevasti. Syy siihen saattoi olla, että huoneemme sijaitsi kaukana receptionista.

Plussat: perfect hotel. Nice staffs , good location. there is a supermarket at front of the hotel.

Miinukset: no

Plussat: Location, Staff and cleanliness, food

Miinukset: Internet Connection was not good, Room 269

Plussat: Henkilökunta oli todella ystävällistä ja selvittivät meille kaikenlaista kaupungissa liikkumiseen liittyvää - ja vähän extraakin.

Miinukset: Saimme huoneen ensimmäisestä kerroksesta lähellä aulaa. Äänieristys ei ollut toivotulla tasolla ja kaikki melu kuului selkeästi huoneeseen. Pyydä huone kauempaa aulatilasta. Hotellin baarin/ravintolan juomat ovat älyttömän kalliita. Saunakin oli suomalaisen mieleen. Kahden hengen huone oli niin pieni, että isompaa matkalaukkua ei saanut levitettyä auki ilman että se ei olisi ollut kulkutiellä.

Plussat: Clean & modern room, good water pressure, excellent wifi, quite good location and very polite staff.

Miinukset: Impossible to look outside from the window because of the building next to it. Breakfast a bit pricy.

Miinukset: Super nice hotel, but Wi-Fi didn't work in our room.

Plussat: beautiful , worth trying

Miinukset: fantastic location and place

Plussat: Quite environment, large room, instant hot water in the bath. great wi-fi coverage and speed!

Miinukset: breakfast just awful.

Plussat: Location

Miinukset: Breakfast was not sufficient

Miinukset: Gym is not working

Plussat: Good facilities and location

Miinukset: Nothing

Plussat: Bowling and trampoline. Breakfast was good.

Miinukset: The pool was closed

Plussat: Give late check out and very friendly staff

Miinukset: No fresh jouse in breakfast

Plussat: Clean and location

Miinukset: Room service menu not much choice

Plussat: Location isn't too far from the center of town. Room had a nice view of the nearby park and city. Near a Starbucks and local mall. Nice architecture.

Miinukset: Poor service. I was told I could have the included dinner in either the bar area or the restaurant. I told the waiters this as I was having a meeting and felt more comfortable at the bar with my guests. They stated yes. Unfortunately, the hotel still charged me for dinner since they didn't bring me the "special set menu." Management did not assist me by discounting or waiving the charge. Only profit driven, not service driven. Also, hotel will definitely not help guests with luggage upon check out. I did receive help from the front desk upon check in after asking a few times. Designed more for non-Western guests who are used to a similar ex-Soviet style hotel. Musty smell in the elevators, no ventilation. A/c in room made loud clicking sound every time the fan turned on or off.

Plussat: everything

Miinukset: nothing

Plussat: A very hospitable hotel staff, very good room services, amazing and rich menu of breakfast and variety of food menu available for lunch and dinner that suits travelers from all over the world.

Plussat: Excellent staff! We were particularly grateful for the help of Aikhanym and Nessip, receptionists, who were so helpful in organising tours out of Astana.

Plussat: Location was good, staff friendly and breakfest nice.

Miinukset: Rooms didnt have safetyboxes, now and then there were times, when rooms were without electricity, floor carpets were propaply creating unfresh air to rooms.

Plussat: The room was good, free water, nice pool and sauna and great location

Miinukset: The airconditioning didn't really work to the fullest

Plussat: Clean enough.

Miinukset: Room was narrower than i expected. Boring view.

Plussat: Location, food and staff

Miinukset: Geyzer(water heater)was not working properly as the water was just like warm even at max setting, though I haven’t complained to the maintenance staff.

Plussat: I am often on business trips in Astana and I have been staying each time at this hotel for more than 5 years. I am not going to change it so far.

Plussat: Great hotel - friendly staff, comfortable rooms, affordable rates. The pool, sauna and gym area is particularly great. Room service was of great quality and value for money. Recommend the hotel for a stay in Astana.

Miinukset: Not much that I can think of for negatives!

Plussat: Friendly staff and nice location. Big 24-hour supermarket is around the corner, as well as the main street Reoubluc avenue with 24hour currency exchange booths and night cafes

Plussat: Comfortable bed, good sized room, location good, nearby river so nice walks, need help to find nice restaurants!?!?

Miinukset: Breakfast, as an allergy sufferer, no fresh fruit, hot items generally cold Was a variety but small, usually potatoes and s small sausage as hot food

Plussat: The hotel is really nice, the staff is friendly, kind and always ready to help. The rooms are spacious and clean, WiFi works well. It is warm and cozy. I enjoyed my stay here.

Miinukset: The breakfast is acceptable (not very good)... BUT...The main problem of the hotel is that there is no access for people with disabilities. The stairs at the entrance are really high which makes it difficult to get in carrying a big luggage and impossible in a wheelchair.

Plussat: pool,

Miinukset: people in restourant speak only rushan

Plussat: Well organized hotel, good view from our room, good dinner at restaurant, very clean and tidy.

Miinukset: The breakfast buffet was completly empty after an hour and was not refilled. The breakfast-service was unsufficent.

Plussat: Room was very cute and nice.

Plussat: Kindness of the staff. Cleaning of the rooms.

Miinukset: WiFi connection (too low)

Miinukset: It was very hot at the room. Even after opening windows. The temperature was +30,5 degrees. The enter to the hotel is very inconvenient especially if you travel with a baggage.

Plussat: Location was good. It served its purpose. We took 2 junior suites. Won't be returning.

Miinukset: Kuralai at check in was very rude and incompetent. We had a second booking the following Monday, we cancelled it. Took a junior suite, minibar was empty. Asked several times and was not filled. We also asked for an iron and ironing board 3 times over a 6 hour period. We ended up going to the luggage room and getting their only working iron and ironing board. Breakfast was very poor, and there was no choice of fresh orange juice.

Miinukset: internet is frustratingly slow, and it didn't connect properly

Plussat: Courteous very helpful multilingual staff. Excellent facilities.

Plussat: Staff is really welcoming. Rooms are big and comfortable

Miinukset: Nothing in particular. All good. The hotel is a little but far from the city center, about 10 mins Uber away

Plussat: The location of the hotel is excellent and the staff are very friendly and every thing in the hotel perfect.

Plussat: Friendly service and swiftness in everything. Also, I liked this hotel as it provided netflix, many asian tv channels and cheap in-room snacks.

Miinukset: The hotel's revolving restaurant was always closed whenever I wanted to go!

Miinukset: The bed was not comfortable

Plussat: Good location. Friendly staff.

Plussat: Good beds. Friendly restaurant staff.

Miinukset: Hotel should be called Soluxe Hotel inside the Beijing Palace, as it is just a few floors within the Beijing Palace. The hotel lobby, with few seating, has only little flair, with great LED screens repeating a constant commercial of the business. No cafes exist, but a tea house in which floor to ceiling packages of tea are stored in a warehouse fashion, served on run down sofas. The Door Lock system did not work at check-in, I was issued a key, noting that the matter still was not resolved at check-out five days later, I assume this issue will continue. The Chinese Restaurant has closed down, only a brightly illuminated lobby restaurant (simple coffees and teas were not available as only a full business lunch could be booked) is available downstairs and a revolving restaurant on the 23rd floor with selective opening times, although offering great views of the city, with good Chinese breakfast (avoid the coffee) and all through out friendly staff. Rooms are larger than expected, but bland and functional. And try to avoid days when weddings are celebrated there - gets pretty loud,- also when staff is barking at each other before guests (often experienced). All in all - better upmarket hotel choices are available in Astana and I will definitely not check in here again.

Plussat: the room was quite big, also the bath room very comfortable

Miinukset: The bed was too hard, not comfortable

Plussat: Very comfortable and convenient! Excellent room with a large desk, comfy bed, well functioning wi-fi, good bathroom = all the comfort you need. The complimentary water bottles in the room was a nice gesture. I also very much appreciated the room service: all the food I tried was very good. The gym and swimming pool was excellent, and I enjoyed going for a workout!

Miinukset: Actually I liked almost everything! The only thing is that it was quite difficult to communicate with staff at the hotel because they didn't speak much English. For example when I wanted to book a massage, the staff at the spa only spoke Russian. But we managed to get along as they called a colleague who translated via the phone :)

Plussat: Nice location, near the central line of Astana, Chinese style breakfast, Friendly staff.

Plussat: Spacious room

Miinukset: Breakfast was not 5 star. Airport pickup did not work out as planned (they offered free dinner to compensate).

Plussat: Location, friendly and helpful staff, good panoramic restaurant, comfortable well equipped room

Miinukset: The fridge was a bit too noisy

Plussat: The place is clean, rooms are comfortable and not expensive. The breakfast and dinner were nice. The day staff on reception very helpful. The location is a bit outside the city center, but Hotel is well connected by public transport with the rest of the city.

Miinukset: The night staff on the reception should be trained more, because the guy that we encountered knew almost nothing about hotel (is there gym, etc). BTW, there is no gym in the hotel.

Plussat: Fantastic staff w ok english, big rooms and bathrooms, good restaurant at hotel, convenience stores 24/7 just across the street, Eurasia shopping centre 100 metres away.

Miinukset: Many complain rightly that hotel is difficult to find. That is true the first time. Hotel hidden in otherwise residential area. Highly recommend ordering transfer from airport through hotel. Ca 7,5 euro for ca30 min drive and TOTALLY worth it. Driver will know way, and once you’ve been there, finding it again is easy. We travelled in May, temperature super. Unsure if A/C will do on hot summer days. Balconies in some cases waste of money. Some balconies are totally glassed in with only small window to open. Practically a greenhouse with no furniture. Completely useless. Some balconies seemed ok. Depends on what part of the facade room is on.

Plussat: Reception staff very helpful, good breakfast

Miinukset: Room moquette not cleaned , bathroom with some parts broken, problems with room service because nobody spoke english, bit far from the centre of the city

Plussat: price and everything is clean and new

Miinukset: location

Plussat: Nice clean hotel with great brekfast

Miinukset: Not in centre

Miinukset: guests downstairs were very noisy. hotel has nice terrace (balcony) but its interconnected with other balconys due to small gaps between the sections. Thats why you can hear noisy couples sometimes especially when they stand on the balcony.

Plussat: Very polite, welcoming, ready to help reception guy- a young kazakh man. Organized take away bfast, since my flight was at dawn. Thank u!!!

Miinukset: Stayed over only for one night, didn't observe any downaides

Plussat: Excellent staff help.Great value for money.Great architecture .Nice Uzbek restaurant next door.Nice breakfast option.Inexpensive and fast taxi rides.

Miinukset: Bed should have been better first night.Hotel a little too far from downtown.Astana pyramid closed.

Plussat: -Nice gentleman at the reception

Miinukset: - Because of the children I was looking for a hotel with a swimming pool (in fact the pool is supposed to be but only for earlier reservations with a sauna). As a result, we could not use because there were no available dates, - WiFi in our room did not work (only in corridor) - not in the center - mold in the shower

Plussat: Staff is very hospitable and communicative, great location, perfectly clean rooms. Spacious parking and good restaurant located within hotel. A very good price for the quality of service offered.

Plussat: Good location.Several desks and chairs placed in the lobby were convenient.

Plussat: Clean and simple.

Miinukset: All good, but staff could smile a bit more. Lady which makes omelet for breakfast pointed me on the bell, even tho her colleague was right there but refused to help. The key didn’t work for the elevator. No kettle in the room. Breakfast is very limited.

Plussat: Location and friendly staff

Miinukset: Limited menu is cafe & restaurant

Plussat: Location. Cleanliness. Comfort. Spacious.

Miinukset: All good.

Plussat: Clean and good rates

Miinukset: Very helpful

Plussat: Rooms, bed, bath, everything is just perfect.

Miinukset: I used to stay in this hotel before and breakfast was more interested, more dishes, better choose. This time coffee machine was empty and it took some times to refill it, cups finished and no-one brought new. Was obvious that when restaurant is full there are not enough staff there.

Miinukset: Some dust on the bed, I think the room wasn't given for rent for long time. When you lay in the bed you can see dust taking off from your bed.

Plussat: Staff excellent Good value for money

Miinukset: Constantly affected by static electricity all over hotel. Also no wardrobe in room

Plussat: good location. clean. we needed a hotel for one night to get rest from the trip, met our expectations. good breakfast.

Miinukset: nothing

Plussat: Clean, nice staff, good shower in the bathroom. However a little bit far from the offical center of the city, the river and the surraunding area offers a lot of restaurant and walking possibilities.

Miinukset: Breakfast is always the same, not very high quality. The coffe is not good. No fridge in the room. The door are closing with big noise (boom). It is overpriced.

Plussat: The breakfast options were diverse and tasty. The staff was super friendly and helpful. The location is good, walking distance to the tourist attractions.

Miinukset: n/a

Plussat: Everything else

Miinukset: Wi-Fi, shower, reception replies very slowly

Plussat: Aamiainen oli monipuolinen. Sänky mukava. Kokolattiamatot huoneessa eivät allergisia kuitenkaan miellyttäneet. Huonehintaan kuului myös illallinen sekä pullovesi. Huonepalvelu oli kätevä ja nopea. Kivat näköalat 19. kerroksen huoneesta.

Plussat: It was very good. Hotel organized us airport transfer to and back. We got dinner late night in the restaurant. Late check-out inclusive dinner was great. It was a really 4-star hotel. Welness departments also excellent. Eat different dishes for breakfast and dinner as much as you want. So, it was excellent for us.

Plussat: The room that we booked was spacy and convenient with two nices balconnies. The staff is helpful. One of the big advantage of this hotel is breakfast and dinner included, which were tasty. Globally the hotel was relaxely and quiet.

Miinukset: The matress was very (too much) strong. The sport room was on renovation. The hotel is not such close from the city town (but easily reachable by taxi). The quality of the WIFI is poor.

Plussat: Breakfast is ok for the price you pay for hotel.

Plussat: as usual, everything was super

Miinukset: during my this staying in this hotel internet was very bad. I have never seen before such an internet connection

Plussat: Food

Miinukset: Too many people in the canteen

Plussat: Great staff, clean and best value for money, good breakfast. Nice location and staff is supportive

Miinukset: Nothing

Plussat: The staff was very helpful in every single request. The breakfast was good.

Miinukset: The hotel needs a big renovation.

Plussat: Hyvä aamiainen

Miinukset: Hieman kulunnut

Plussat: Clean. Comfortable. Big room. Excellent very helpful staff. Location is good. Business lunch on weekdays is super.

Miinukset: Breakfast could be a bit better but it is ok. WiFi sometimes a bit poor, but acceptable.

Plussat: Food quality and taste

Miinukset: Service

Plussat: Bell boy is really kind and do know how to help.

Miinukset: Everything was great

Plussat: Room are very spacious and clean, well organized and good price, i will visit again when i come to Astana again.

Miinukset: The breakfast was not buffet, have not enough choices.

Plussat: Everything was just perfect

Miinukset: Breakfast was bad and choices were very limited.... a small table buffets with the same menu everyday

Plussat: Location, room, personnel, everything was good!

Miinukset: Small choice for breakfast available on buffet, but waiters bring everything you ask!

Plussat: Everything was great.

Miinukset: The staff wasn't very polite.

Plussat: Diligent staff. But they should work much harder

Miinukset: My room wasn’t completely ready at arrival time though I checked in much later than 2pm Very poor pressure of water in the tap on 5th floor. It was almost impossible to wash hands

Plussat: Good location and hotel. The staff is incompetent. Does not know anything.you are asking to call the taxi for the exact time, they do not remember. You are Askar2 ng to bring smth they do not remember, even though very young personnel. Shall remember everything

Miinukset: Good location and hotel. The staff is incompetent. Does not know anything.you are asking to call the taxi for the exact time, they do not remember. You are Askar2 ng to bring smth they do not remember, even though very young personnel. Shall remember everything

Plussat: IKEA design done right, huge room and bathroom with a bath. Excellent breakfast and comfortable bed. Good location.

Plussat: the breakfast was good , the room was clean and there is a busstop in front of the hotel.

Plussat: Breakfast is ok Good location Value for money There is a gym

Miinukset: Wifi connection

Plussat: Very comfortable, friendly staff, good food !

Miinukset: Nothing.

Miinukset: The room was incredibly hot, so hot we could bearly sleep. I went to reception twice to ask if they could fix the air conditioning but they said the aircon does not work in winter.

Plussat: Very good value for price.

Miinukset: The room doesn’t include electric kettle, as described in the booking. Fitness centre is poor.

Plussat: We really enjoyed our stay at Absolute Hotel. The room was clean, bed comfortable, breakfast good and the staff were extremely helpful.

Plussat: Staff is nice, location is close to train station. Food and shops are close.

Miinukset: The smell of sewage system I propose due to the old city area. Just Recommended to use a light tone furniture or facilities the next renovation.

Plussat: Stylishly designed, spacious and comfortable room. Complimentary bath robe and slippers offered.

Miinukset: The evening restaurant menu was very limited and the food I ordered one of the worst meals in my life

Plussat: Parking, extended 2 hours for late check out.

Miinukset: I have not imagine how bful hotel can bcm so worst. It was nice of them to provide us red wine on new year eve after we returned back. Can you imagine .... reception asked to bring us the bottle opener at 2.00am when we were sleeping then i said we cnt go down now please pls come n take it. I stayed for 2 nights, first night when i came back from outside i asked for extra water bottles which i will pay at counter surprisingly reception lady said i cant bring water its locked and we dnt have anyone so i had go out to buy waters from across the street same way next day, so guys bring ur own bottle of water. I returned to this property after my previous experience but this time we disappointed.

Plussat: Possibility to have late/early check in/out Decent breakfast Cafés and restaurants nearby

Miinukset: Wi fi connection wasn't stable from time to time , but still bearable