Nur-Sultan hotellia

Plussat: The room colors and interior was good.

Miinukset: I was disappointed that I had to pay for a bathroom robe and for still water! Outrageous.

Miinukset: Not well maintained

Plussat: Room a spacios, everything is clear and working. Location is great.

Plussat: Excellent service, helpful and friendly staff, comfortable rooms, tasty food, good location, and all of these are for quite affordable price.

Miinukset: I liked everything!

Plussat: Hyvä aamiainen

Miinukset: Hieman kulunnut

Plussat: Location is very good, however, very noisy neighbours can be a problem

Miinukset: Thin walls

Plussat: Excellent staff - really helpful and attentive, especially Makpal who found bus routes, addresses, all with a big smile! Whilst not central, located on several freaky good bus routes and close to the central market and supermarket

Miinukset: Nothing to complain about.

Plussat: Its not a 4 star hotel, location ~40 min away from the airport in the center of old part of residential area - away from the main attractions. The room size is OK and furniture is classic. Good for budget friendly travelers. The staff is friendly. KFC and a big supermarket is right next to the hotel. The hotel can arrange hotel transfer with a charge. Breakfast is very basic. Free WiFi is available throughout the hotel.

Plussat: Hotelli järjesti kohtuuhintaisen kuljetuksen aamuyöstä hotelliin ja takaisin lentokentälle. Huone oli iso ja ylimmässä 10. Kerroksessa. Kaikki fasiliteetit olivat ihan ok. Hotellin vieressä lukuisia edullisia ravintoloita ja kauppoja.

Miinukset: Huone oli hieman nuhruinen. Hotelli on aika kaukana nykyisestä keskustasta (6km).

Plussat: Great option for visiting Astana Vision.

Plussat: Henkilökunta oli oikein mukavaa. Hauskaa oli alakerran baarissa, jossa työskenteli luultavasti harjottelioita. Yhden oluen tilauksessa nuori tarjoilijatyttö saattoi kävellä tiskin ja pöydän välin jopa viiteen kertaan. Englannin kieltä he eivät osanneet, mutta vastaanotossa he puhuivat hyvin englantia.

Miinukset: Aamiaistarjoilut olivat kaikki kylmiä.

Plussat: Anjana spa center. For example sauna, fitness center and others. Reception staffs were good.

Miinukset: Cleaners didn`t place waters for drinking when they were cleaning room.

Plussat: Location and staff are exceptional, facilities were clean, so was the room, which has everything necessary starting from a great view to a comfortable bed.

Miinukset: The only negative point is that it was quite difficult to sleep in the morning due to some noises from the hall. I believe those were birds.

Miinukset: Birds kept in tiny cages, poor things!

Plussat: I use to love his hotel

Miinukset: The air conditioning was noisy.

Plussat: Rooms, good beds, shower, breakfast

Miinukset: Temperature in room too hot

Plussat: Ihan täydellinen hotelli, kiitos

Miinukset: Spotless clean hotel and room. Comfortable bed coffee mashine in the room. Very good breakfast. Good location. Very helpful and polite staff.

Plussat: Location is good

Miinukset: The shower was the same as in Marriot Astana from cheap soft plastic.

Plussat: location makes me comfortable approach to meeting place and organization Hotel lobby is pretty cozy, but we had a successful meeting

Miinukset: whenever order or payment I should have been come to staff hope staff the more frequent coming to guests

Plussat: Clean, good location

Plussat: good facilities

Miinukset: complimentary wifi was very bad

Plussat: The breakfast

Miinukset: The upgraded rooms

Plussat: Upgraded both times I stayed.

Miinukset: Nice staff

Plussat: First of all I’ve liked the price. It was good enough for that vallue. Staff were polite and helpful.

Miinukset: The walls are not sound proof , so you can easily hear what’s happening next door. Air conditioner wasn’t working , but staff came up with giving a heater.

Plussat: Good location, fast check-in, clean and cozy room. Excellent choice for the price.

Miinukset: It was cold in the room.

Plussat: Excellent, very good services

Plussat: Everything

Miinukset: n/a

Plussat: There was no breakfast buffet or any choice, but the breakfast itself was good. The room was spacious, the renovation is good

Miinukset: It is not an attractive location, not nice to walk around. The room misses some basic stuff, like a mini-bar, tea/coffee drinking equipment, cups, glasses, handsoap. The shower was not comfortable. It was in the bath, no curtain to prevent the water going into the bathroom, the temperature of the water was constantly changing, and you could only hang the shower very low. Several lamps were not working. The electronic key was often not working well. In short, I do not understand the 4 star rating of this hotel

Plussat: Good value for money. Very nice and helpful personnel, food in restaurant is delicious, rooms are very clean

Miinukset: The bar was empty. There was no even coca cola. Too hot in the room.

Plussat: Staff is wonderful and helping at any moment. Large bed is very comfortable and firm mattress. Water is available in the hallway.

Miinukset: Internet a bit slow. It is faster if you go out of the room.

Plussat: Staff was very friendly. Everything was very clean. Highly recommended.

Plussat: clean room

Miinukset: breakfast is not good, you have just one option, in hotel just 2 person speak english

Plussat: The location from the train station was great, as well as from major malls such as Asia Park. The Super Market right across from the hotel is definitely a plus point.

Miinukset: The size of the rooms was a bit small. However, The amenities were in the right places and were very well-placed. Also, Please consider adding egg omelettes or scrambled eggs to the breakfast menu.

Plussat: Massage was great

Miinukset: Menu was limited

Plussat: Great breakfast. Clean room. Nice staff. Fitness and sauna!

Plussat: Stuff is very kind. Breakfast is variate and taste. Hotel is comfortable itself

Miinukset: Small rooms, thin walls, you can hear you neighbours. Actually that is the problem of all hotels

Plussat: Nice and quiet

Miinukset: Breakfast could be better

Plussat: Turkkilainen ja suomalainen sauna olivat kivat! Aamiainen hyvä. Sijainti hyvä!

Miinukset: Huoneessamme haisi viemäri. Haju ei laantunut, vaikka kaadoimme vettä lattiakaivoihin. Netti toimi vaihtelevasti. Syy siihen saattoi olla, että huoneemme sijaitsi kaukana receptionista.

Plussat: Henkilökunta oli todella ystävällistä ja selvittivät meille kaikenlaista kaupungissa liikkumiseen liittyvää - ja vähän extraakin.

Miinukset: Saimme huoneen ensimmäisestä kerroksesta lähellä aulaa. Äänieristys ei ollut toivotulla tasolla ja kaikki melu kuului selkeästi huoneeseen. Pyydä huone kauempaa aulatilasta. Hotellin baarin/ravintolan juomat ovat älyttömän kalliita. Saunakin oli suomalaisen mieleen. Kahden hengen huone oli niin pieni, että isompaa matkalaukkua ei saanut levitettyä auki ilman että se ei olisi ollut kulkutiellä.

Plussat: Everything

Miinukset: Everything was on high level

Plussat: Ihana luksushotelli, jossa kaikki on kohdallaan! Iso huone ja loistava marmorilla päällystetty kylpyhuone. Kaikki on viimeisen päälle mietittyä. Henkilökunta on kohteliasta ja palvelee upealla asenteella. Suosittelen lämpimästi St. Regis Astanaa!

Plussat: The room was amazing and the entire compound is conveniently located where you want things to be. The spa was terrific and my suite was comfortable.

Miinukset: The only confusing thing was the reception is tucked away from the lobby.

Plussat: Friendly staff and design of the building

Miinukset: Nothing significant

Plussat: Exceptional service and beautiful hotel.

Miinukset: Window curtains did not close fully meaning the room was not pitch black at night

Plussat: The hotel's restaurant was closed that day, so we had to seek for a breakfast outside of hotel

Miinukset: The bathroom equipment could be in better condition

Plussat: The hotel just exceeded my expectations at all. Even if the building of the hotel looks old, the view and the staff are great)) I didn’t expect that the room will be so clean and nice, they have an extra heater in the room so you can turn on when you feel cold(even if the temperate in the room was okay I turned on) the reception works at night which is very helpful. The location is not far from the center. The price sI liked it so much that I decided to stay for one more night)) I would definitely recommend this place

Plussat: Good value Shower was good bathroom big

Miinukset: Asked for cup hot water to take up to my room Charged me 200 tenge Someone smoking in next room smell was coming into my room (non smoking hotel)

Plussat: Central location

Miinukset: Weak personnel not speaking English.

Plussat: Big room, warm place, restaurant is very good!

Miinukset: A bit dirty in corridors, the staff is not very friendly and does not feel like helping at all. Breakfast is very basic

Plussat: it was very bad...

Miinukset: I couldn't sleep due to the noisy(woman's shriek) of the other room.

Plussat: Room was excellent comfortable and big Staff friendly and helpful

Miinukset: Breakfast wasn't up to much

Plussat: It’s all new and nice

Plussat: Breakfast and the hamam

Miinukset: Neighbors were loud at night

Miinukset: Breakfast was poor comparing to other Hiltons i visited.

Plussat: view, calm and clean

Miinukset: smaller size than expected

Plussat: Very kind staff. Breakfast is great. Spa is also really good. Restaurant is outstanding!

Miinukset: not applicable

Plussat: Small number staff but very kind and helpful. Hotel's restaurant made very delicious food. Room was clean and comfortable. Amazing location in the middle downtown, very near to Baiterek Tower, Singing Fountaine, Concert Hall... My strongly recommendation for this hotel!

Miinukset: Breakfast wasn't buffet because covid-19.

Plussat: The location is excellent. Staff attended to my needs right away.

Plussat: Great location, very friendly staff, clean and comfortable room

Miinukset: Poor breakfast, I haven’t seen that is 4 stars hotel, in my opinion 3 stars only

Plussat: Location and breakfast is good, bed is comfortable

Miinukset: Towels condition. please do not use the envelope for the key card so many times, their appearance is terrible

Plussat: great breakfast, location in the heart of the capital

Plussat: Perfect location, right in the centre. The fitness centre was ok for me, as I only needed the treadmill. The room was ok, the bed comfy.

Miinukset: A bit disappointing breakfast (but at least it was buffet). Nobody bothered to clear the snow and ice in front of the entrance to the hotel - you can break your legs. I know that nobody seems to clear the snow/ice in Astana but I would expect this from Best Western.

Plussat: Great location for all the sights of the new part of the city with only a short, cheap taxi ride to the old part. Number 12 bus from the airport stops right outside the hotel too so cheap option for airport transfer

Miinukset: Nothing. we had a great time at the hotel

Plussat: Swimming pool excellent . Staff very helpful and friendly .

Plussat: Service

Plussat: Absolutely fantastic bed; Impressive use of electronics & automated room management (lights, ventilation, curtains); Extremely professional and friendly service, hotel management & cleaning; Breakfast supplied by independant(?) cafè Mökki was extremely delicious and fresh; The spa is a must-be, even for non-swimmers or fitless people;

Miinukset: Correspondingly with Price to overall lodging: The bathtub takes a very long time to fill; Mediocre storage for hanging up clothing inside wardrobes - appears outdated by the rest of the room; Freezer of the minibar is too limited to bring own goods; Missing appropriate water source (only 0.3L PET) for the minibar's coffee machine/boiler; Could use bigger seating place for the worktop (for 2 at one time); Height of working table at sofa could be adjustable; Curds in supplied coffee whitener (Spoiled?);

Plussat: Breakfast is ok Good location Value for money There is a gym

Miinukset: Wifi connection

Plussat: Very comfortable bed in the duplex suite with good quality bed linen. I enjoyed using the sauna (you should ask at reception for them to turn it on 1.5-2 hours before you want it), and slept well. The breakfast was reasonable, with a different kind of porridge each day as well as eggs etc. It worked well for me when I needed to eat in the hotel for dinner to order and have them ring my room when it was ready so I could return to eat. As many others have mentioned there is no kettle in the room just a thermos but it was very easy and convenient to go to the dining room and fill up from there to make tea in the room.

Miinukset: The pool is about 15 metres long and I would have swum in it had the water been warmer. They could do with putting reclining chairs around it instead of the ones they have (rather more upright!) for relaxing between sauna visits. There was a persistent hum (like a generator or heating system) in the room which wasn't so restful - but as I had earplugs I was still able to get some sleep.

Plussat: Flexibility of the staff

Miinukset: Bfast was poor same every day

Plussat: Design of the room and breakfast.

Miinukset: Sleepy staff and the reception made mistake with calculation of fees.In the room was very cold.

Plussat: The breakfast was very good, especially home style cakes. The place is very quiet, never heard any of my neighbors, WiFi worked well, comfy bed, white towels and bath gowns. A bus stop is right at the front door, decent business lunch for a good price. Unfortunately didn't have time to check out the pool and the sauna - will do it next time)

Miinukset: I liked everything

Miinukset: The Wi-Fi Internet was just a disaster.

Plussat: Possibility to have late/early check in/out Decent breakfast Cafés and restaurants nearby

Miinukset: Wi fi connection wasn't stable from time to time , but still bearable

Plussat: Room was very cute and nice.

Plussat: The restaurant has really surprised me. The food is very delicious and not expensive.

Plussat: Location was good. It served its purpose. We took 2 junior suites. Won't be returning.

Miinukset: Kuralai at check in was very rude and incompetent. We had a second booking the following Monday, we cancelled it. Took a junior suite, minibar was empty. Asked several times and was not filled. We also asked for an iron and ironing board 3 times over a 6 hour period. We ended up going to the luggage room and getting their only working iron and ironing board. Breakfast was very poor, and there was no choice of fresh orange juice.

Plussat: The breakfast was delicious and manifold. The stuff was very polite and helpful. The room was very clean and pleasant. Everything was exceeded our expectations.

Miinukset: I don't know, because everything was excellent.

Plussat: Everything was perfect.

Miinukset: Everything. Had a dissapointing experience with them once before. Tried them again. Huge improvement. Well done.

Plussat: Enjoyed the amenities particularly the Sauna and pool. Good selection for breakfast. Room was spacious and bed was comfy. Shower seal did not work so water leaked onto bathroom floor.

Miinukset: Staff were ok, room for improvement for their customer service

Plussat: Nice hotel and staff

Plussat: Friendly staff, good-sized room. It's in the old town, which isn't a great location but there's always Yandex and Uber.

Miinukset: I needed to complete a visa application and the hotel only had one computer at reception. The young lad was very kind and tried to help me but the computer was so old and virus-ridden, I couldn't complete my application on it and had to go to a gamer cafe.

Plussat: Thank you all staff members, special thanks to Khamit :)

Plussat: Luxury, respectfull staff :)

Miinukset: I arranged and paid for a taxi to the train station the night before. When the driver dropped me off he pretended to know nothing about my payment to the hotel and started to become aggressive with me and told me I had to pay him again in cash. Having paid already I refused. He did not want to let me go. My train was leaving. I had no choice. Before paying I took a picture of him and his license plate. Then he said I didn’t have to pay any more. If the hotel works with such corrupt people they are no less corrupt than the rest of Kazakhstan. A truly awful experience curtesy of this hotel.

Plussat: Location

Miinukset: It wasn’t clean, not many TV channels

Plussat: Nice gym.

Miinukset: The bar service. The waitress was very unprofessional and not able to process a payment with card.

Plussat: Large beautiful bar area

Miinukset: There were beer bottle caps on the nightstand, the breakfast was very poor (just cold cheese and ham) and the waiter at breakfast never brought us a menu after asking.

Plussat: I like location, I like bathroom, shower cabin particularly, space in the room, view from 9th floor to sunset. Elevators are great! Bed was very comfortable and spacious.

Miinukset: I didn't like that photo on Facebook and real photo are not matching. The photo should match real life. I was about to cancel my booking when I have arrived in front of hotel. Luckily, I haven't. Also, balcony door is a bit damaged, I was afraid to use it. Sockets in one corner of the room were not working.

Plussat: Good location. Quiet

Miinukset: The room was well cleaned, the floor lamp in the living room was almost falling. The restaurant served all the meals to the room due to corona virus restrictions. Though, there was no table or chairs for 4 persons to dine properly.