Nuwara Eliya hotellia

Plussat: Breakfast was good , since it had a lot variety.

Plussat: Breakfast was delicious. Staff very helpful and when my husband's jacket was stained by the chair in the room, they took it and sent it to laundry for him.

Plussat: We were not planning to stay at the grand hotel, we went only for the high tea but we felt in love with the atmosphere and changed our plans to stay there. It was an amazing stay! Hotel gives old English vibes with mesmerising view. The Thai restaurant was extremely yummy!

Miinukset: Nothing

Plussat: I can not recommend The Grand highly enough. We stayed for a night as part of a 60th birthday holiday. The service was impeccable from beginning to end. We were welcomed with vegetable soup and a flannel. We asked to stay in the old part of the hotel - the rooms were gorgeous with amazing views and exceptionally clean. The food was very good too - we ate at The Magnolia in the evening - there was an excellent selection of food. The breakfast buffet selection was vast and the food excellent quality. Nothing was too much trouble during our stay. The swimming pool and gym are also worth using, a morning swim was very relaxing. We can’t wait to stay again next time we visit.

Miinukset: Nothing.

Plussat: The staff, the food, the ambiance, the beautiful rooms, the carpets, flowers, the garden.. everything!

Miinukset: Nothing..

Plussat: The Grand was truly Grand we loved the room and exterior of the hotel they packed us a great breakfast for our early start

Plussat: The food and the staff and the good decorations.

Miinukset: The noise is quite a bit. I was able to hear all the neighbours and the sounds. I think the hotel needs better sound proofing. All else was very good.

Plussat: Outstanding staff extremely helpful and pleasant. The food is fresh and equally outstanding. Garden is beautiful and location perfect.

Miinukset: The 'uncle' was amazingly helpful in making tea whenever we asked but tea and coffee making facilities in the room would be nice

Plussat: Wilson and Dinesh were excellent hosts. Property was full of character, cosy and well located. I’d thoroughly recommend it.

Miinukset: Nothing

Plussat: Food is tasty and the chef will accommodate your special requests

Plussat: Ferncliff was “top notch” in every way. It is the most beautiful, characterful house set in a stunning garden - and all very private yet very central in Nuwara Eliya. The staff were so professional and helpful and the food was fantastic. Special touches included roaring fires in the sitting room and dining room and hot water bottles in your bed which miraculously stayed hot all night.

Miinukset: Nothing significant. A well lit makeup mirror was about the only item.

Plussat: The staff was very nice. While there the weather was cold and rainy but we got hot water bottles in the bed to make it cozy. Very nice touch and well appreciated.

Plussat: Host and staff very welcoming and helpful. Food was amazing . Highly recommended. Now is the time to travel to Sri Lanka.

Plussat: The place was so charming and cosy, with modern bathroom amenities. The hospitability, friendliness and attentiveness of the staff made it perfect! It was a cold spell and they gave us hot water bottles, ensured that there was always sufficient wood in the fireplace during meal times and so many other things! The best b&b we've stayed at!

Miinukset: Nothing.

Plussat: The building, a real colonial property. The staff were very nice and the food is amazing.

Plussat: The garden was beautiful, and the extra touches like hot water bottles to keep your toes warm at night we’re lovely. Staff were friendly and informative. Location near Victoria Park was ideal.

Plussat: The exceptional help and assistance provided by staff.

Miinukset: Nothing.

Plussat: The location is laid back and nestled among beautiful tea slopes. It's a great place to escape from chaotic urban life. The food was tasty and the rooms spacious and comfortable. There are several add-on activities that you can carry out as well. I went with my family on a 2 hour guided nature trek, and didn't feel even an iota of tiredness because the air is so fresh. Th guide Muthu was super friendly, just suited for the job. Apart from the nature trek, you can join the tea pluckers in their daily routine and get a first hand experience of the simplicity of their lives. I got to see the various stages of tea production at the mini tea factory and bought one of their products from the store too. They're completely free from pesticides and artificial fertilizers, by the way. If you're looking for a holiday in Sri Lanka and choose Heritance Tea Factory for a stay, you'll have just pleasant memories and stunning photos to take back home.

Miinukset: There's hardly anything negative to talk about. Just one little thing: The rooms have wooden ceilings and floors, so when you're walking about, there's some vibration and noise that might disturb your neighbors.

Plussat: The whole experience! I hated myself for booking just one night. It was like walking back in time. Absolutely beautiful property and peaceful environment. Must stay here if you visit Nurwara Eliya

Miinukset: The location is a bit off the beaten path.

Plussat: Everything and the ambience

Plussat: Nice view, interesting activities, clean rooms, cooperative lovely staff.

Miinukset: The food was not delicious. Specially the main course of the lunch and dinner.room is very noisy we can hear all sounds from reception ,calls,and rooms

Plussat: Tea and weather.

Miinukset: Location and road

Plussat: view is ok

Miinukset: nothing to do in this hotel

Plussat: The hotel is surrounded by gorgeous tea plantations as far as the eye can see. The room was comfortable. The high tea at the tea lounge is great!

Miinukset: The bathroom didn’t have a heater so it was really cold. The gym is located inside the spa, so you can hear all the noisy goings-on inside the gym which makes relaxing during a massage/treatement very hard!

Plussat: The view and few member of the staff

Miinukset: First night i got there I saw stains on the towels in the bathrooms. Then, realised that the water temperature & pressure of the shower fluctuated a lot, could not take a proper shower in 3 nights. Third, the food is very limited every day breakfast lunch dinner you eat the exact same thing, few options and way over priced as you don’t have any close restaurants to the hotel. Food stops at 10pm and there is no 24h food service. I rang several times to the reception and no one answered, they are clearly way under staffed. On top of all of this, the SPA was not operational for some reason. Would not recommend it as it is not a 5 star hotel, nowhere close to being one. First and last time for sure.

Plussat: The place is really nice and the swimming pool was warm !

Miinukset: The service of the breakfast was really long ! They took 25 min to serve a cup of tea !

Plussat: Amazing place, very elegant. Super staff!

Plussat: Cosy, comfortable and clean Near the train station where you can catch the train to Ella.

Miinukset: The a la carte dinner was very expensive!! (most expensive dinner compared to all the hotels we stayed in Sri Lanka)!! Quite far away (20-30 mins) from Nuwara Eliya centre

Plussat: Bad please bad smile in the room small summing pool

Plussat: View

Miinukset: The pool

Plussat: They got a nice garden full of lovely roses.. Surrounded by tea estates, you get a picturesque view of Nanu Oya and winding A7 road, provided the weather isn't too rainy or too misty.. The hotel resembles an old English mansion, and the electric fireplace is simply delightful..

Miinukset: The food certainly has much room for improvement, since its quality is not worth the exorbitant price.. Front desk staff were trying to attend to guest needs, but there was a big disconnect between them and the minor staff.. The pool obviously had not been cleaned, let alone heated.. Perhaps this complacency owed to the fact that no one ventured out in the rain.. Tap water was adequately hot in the evening, but completely lost its temperature by the morning.. Considering the fact that morning temperature in Nanu Oya is around 15 degrees, a consistent supply of hot water will be much appreciated.. I dunno what exactly was going on, but there seemed to be some privileged guests.. A certain couple seemed to get a special treatment at a cozy nook of the restaurant, where no other guests were allowed!!

Plussat: Location, staff, silence, mini golf, tennis

Miinukset: Selection of food

Plussat: Friendly staff

Miinukset: The television was not supported usb. There was a delay in suppling food.

Plussat: It has been more than 10 days since we left Stafford Bangalow but I still miss everything there: considerate service, awesome building and decoration, yummy meals and high tea...it can offer you a very comfortable and relaxed stay without disturbing. Even though you have to take one hour driven from pink post office to the banglow, trust me this is indeed a worthy sacrifice.

Miinukset: Nothing. We will come back absolutely!

Plussat: Amazing staff of the place made everything to make our stay perfect!

Miinukset: We only had one night! Would stay for more!!

Plussat: The beautiful setting of the bungalow, decllicious food, friendly and professional service of the staff.

Miinukset: In case you are someone looking to eat outside of the bungalow, you may not like it as it is far from town. But the food in the bungalow is good.

Plussat: Where to start...the bed was the comfiest I’ve slept in in a long, long time. The type you sink into with feather down pillows and duvet and crisp white cotton sheets. The staff and quality of the service was impeccable from start to finish, nothing was too much trouble and they went the extra mile at every turn for example meeting you in the garden as you returned home from a trip with cold towels and drinks. The food was marvellous- cooked to perfection and the menu varied to accommodate preferences and dietary requirements. The gardens are so lovingly tended and the house steeped in nostalgia. It took me back to my childhood. A truly magical place with service that the George V would struggle to provide.

Miinukset: A little further from Newara Eliya than other options but well worth the journey time. The countryside around Ragala is picture postcard perfect.

Plussat: Beautiful stunning property with the loveliest staff who spoilt us

Plussat: Very nice ambience, garden. The bungalow is beautiful. First class service. Our butler was the best. Enough facilities to keep kids occupied. We enjoyed the mini golf, games room, morning walk to the tea estate and going to the picnic spot. Wide selection of books and magazines. They planned a nice birthday celebration for my mum in the games room. You will be pampered throughout your stay. Highly recommend staying here.

Miinukset: Overall it’s awesome but a few things to note- Too far from Nuwara Eliya No pool or bathtub Food prices were not available till we asked for it. Food choices could have been better. If you didn’t like the menu for the day there isn’t another choice. As portion size was very big , a kids menu for kids would have been appreciated.

Plussat: I liked everything about the place. The staff was very helpful. The breakfast was excellent. On the day we were checking out they even prepared a simple lunch for my 1yo. Will revisit for a longer stay.

Plussat: Very comfortable and hospitable staff

Plussat: High standard hotel. Very cozy room. Great breakfast. We didn’t expect such gorgeous dinner buffet. So many different tasty dishes and 20 sorts of desserts. Everything perfectly decorated.

Plussat: location was the

Miinukset: Poor quality and below standard food -

Plussat: The food at the Blackpool was fabulous - family loved the buffet with huge variety ! Vegetarian options also great.

Plussat: Welcoming staff

Miinukset: In booking.com it says the hotel is only 1.4 km away from Gregory lake. In reality it is more than 10 km away. Also, the service charges are around 20% of the rate you get in booking.com This is crazy and too much

Plussat: Staff were very friendly and helpful

Miinukset: Hotel was very depressing. Old dirty carpet in room. Ceiling was dripping water. General moldy smell in the room & hallways. Food was terrible & way over priced, as was the room.

Plussat: The location of the hotel amidst the tea plantation if just awesome. Friendly staff.

Miinukset: Variety in food can be improved.

Plussat: Room and view was excellent.

Miinukset: They charged extra $30 per night for child bed even though we booked our room.as 2 adult +1 child. This rate should have been included in the rate provided or put it as an option while making a booking. However, everything else was good.

Plussat: Excellent location with stunning views! Rooms are clean and very spacious! Friendly staff and we received the best arrival!

Miinukset: Shower was leaking and a bit overpriced - limited breakfast choice (especially fruit and juices)

Miinukset: Everything is good except when they knows that mu husband is a smoker, once we back to hotel we received many calls or visits from their staff they said the alarm

Plussat: Standard room was good and as advertised.

Miinukset: Buffet was nothing to rave about. Too many staff, they ended up just bothering diners. Tried to upsell a "better" room once we arrived on more than one occasion.

Plussat: Friendly staffs and cleanliness

Miinukset: Nothing to say

Plussat: Property was clean and very comfortable. Great staff and customer service. Great location and well placed and maintained pool. Kid friendly.

Miinukset: Price don’t match the amount of food you get. Well presented but portion sizes were very little. Apart from that it was wonderful.

Plussat: Everything was good and stuff friendly

Miinukset: Nothing

Plussat: Property was in good location

Miinukset: That don’t have choice in Breakfast...very limitation in Vegan and repeat same three day

Plussat: I enjoyed my stay , the neighborhood and everything

Miinukset: The breakfast no variety

Plussat: We had a suite which was beautifully decorated. Lovely walks around the property in the tea plantations. There were bikes which you could borrow too. The manager was welcoming and helped greatly on the last day. Afternoon tea is available on the lawn outside.

Miinukset: Please note that this was under different management when we stayed here at the beginning of September and has now been taken over by Jetwing. The room we stayed in needed some maintenance (damp/mould on the ceiling). However whilst there we were woken up in the morning by noisy workmen who seemed to be decorating the other rooms. The food was ok - however for the price per night - very small portions.

Plussat: The place was a wonderful surprise. It's a plantation mansion turned into a guesthouse/bed and breakfast. II would say it's about 4 to 5 guest rooms in total, so a very intimate atmosphere is created. It's deep in Tea plantation hills, but just out of the reach of the busy bustling town near by. It was quiet and serene, with beautiful views all around. The room was specious and comfortable. The dinning was in the mansion's dinning room, which was excellent, all guests could sit at the same table and enjoy the dinning atmosphere. The food was great also. Staff were extremely friendly and tried to wait on us hand and foot catering to all our needs that included meals at the times we desired. and even preparing a midnight snack ( at an additional charge ) for our early morning trek to Adam's peak ( about an hours drive away ).

Miinukset: The in room TV and Receiver didn't seem to be working, but in all honesty you go to a place like this to get away from everything, not to watch TV. The establishment did have accommodation for our driver, but at an extra cost. Mind you the extra cost wasn't much but usually most establishments in Sri Lanka offer free roam and board for accompanying drivers. But it wasn't a big deal.

Plussat: Mandira is quaint and charming and is close to Adam’s Peak. The bathroom was stunning, the staff was friendly, and the food was good in the shared dining room.

Miinukset: The estate is a bit warn and the rooms were quite damp feeling/smelling.

Plussat: Staff were very friendly. It felt like we were staying with a family. We were made welcome and enjoyed the accommodation, the hospitality and not least the food. Amazing. I would recommend this venue to anyone.

Plussat: This hotel is like stepping back in time to the old tea plantation days. The location is stunning overlooking tea fields and gardens, location close to all in Hatton and Dickoya. Food (ask for the Sri Lankan meals, they are delicious) and service was wonderful. Rooms were large and included comfortable bed and sitting area and generous bathroom, the hotel had lounge room, study and outdoor area to enjoy. Loved staying here.

Miinukset: No complaints! If you need an alcoholic drink post sight seeing, it is BYO, but we did not feel,the need, just relaxed.

Plussat: Charming colonial style house with very, very friendly manager and staff

Miinukset: The hotel deducted the amount from the visa then the asked me to pay twice when I am leaving. They said that they will return the amount to my Visa back in 14 days.

Plussat: The host were incredibly kind and professional. The place was stunning and such a unique experience. Everything was exceptionally clean. There was so much character to the place but also had luxuries such as the free standing bath. Breakfast was fantastic and in general we couldn’t recommend the place more. Such great value for money. Would definitely go back.

Plussat: The hotel is located around tea plantation - very scenic and romantic. The staff was very kind and accommodating.

Plussat: Very scenic location within the Pedro tea fields. Very welcoming staff and happy to give us tours around the tea fields. Breakfast was great and cooked when you sat down. All in all, would recommend to anyone staying in Nuwara-Eliya.

Miinukset: Nothing

Plussat: The room was excellent and have everything ready. The tea field outside is really beautiful and relax and the host can guide you to visit it. The hospitality makes the villa even better! They provide afternoon tea everyday afternoon and the ginger cookies and tea were really amazing. The paid dinner service is fantastic with many different choices and they are really delicious and healthy! What more impressive is that, they make your meal just before your pre-noticed meal time!! Very fresh!

Miinukset: nothing!

Plussat: Very helpful staff with everything we needed. Great breakfast.

Miinukset: Paper thin walls. Right next to a Buddhist temple that preaches for an hour every day at 6am and 6pm. A little outside the main town.

Plussat: Great location staying on a tea plantation yet close to town Lovely staff attending to our needs at checkin and during our stay Interesting tour of the tea fields conducted by the attentive Deepthi

Plussat: Gorgeous old property

Plussat: The staff were there for you.

Miinukset: The staff needed to aquatint the guests with info. Re the use of shower, heater etc.

Plussat: It was an old school colonial hotel. It was a break from the normal places so that was good.

Miinukset: The real elephant leg that was used as an umbrella stand. It should be burned, along with any reference to the a.hole that shot 1000 elephants.

Plussat: Location in the heart of the town. The exterior of hotel and the garden , very charming ,old. British style. Breakfast was nice

Miinukset: The bed is horrible 100 year old, each movement I made it cause terrible noise. Mastress and pillows are horrible. I could not sleep. Zéro insonorision I heard everything, dogs ware barking all night long. The old wood floor makes too much noise . Go for takeing picture but don’t sleep there. All my body was hurt after sleeping in that room

Plussat: The old English type property with absolutely stunning. The whole atmosphere and ambiance gives you an idea what it would have been like in the “days of the Raj”

Miinukset: The rooms were a little small. However, the facilities inside were adequate

Plussat: The gardens were absolutely beautiful, the location was a walk away from the town and the staff were amazingly friendly and gave a warm water bottle every night. Old country charm.

Miinukset: The rooms were a bit dated and could do with a proper cleaning, smelled a bit stuffy and musky. Breakfast was very limited and small portions. No fridge in the room and rooms a bit small

Plussat: The hot water bottle in each bed. The beautiful garden. The delicious dinner.

Plussat: Friendly hosts in an old building with a lot of charm. They cooked lunch in the late afternoon for us, really nice that they are so flexible!

Miinukset: Since it is an old hotel the isolation is not quite that good but part of the charm, also hot water pressure was not quite up to standards.

Plussat: Room boy was helpful

Miinukset: This time the room was so little with no dining table or a spacious couch to sit. It was enough only for one person. Heaters were not working.

Plussat: An absolute delight! From the beginning till the end, they made our stay hospitable. Clean rooms and helpful staff. Great location on the upper lake, silence and such calm. Tuk-tuk’s were easily available and charge about 300 LKR to the town. Would love to stay with them again.

Plussat: Thank you for making my Birthday so special. This property makes you feel like a queen. That was an amazing stay.

Miinukset: Everything was perfect

Plussat: Friendly and helpful staff

Miinukset: Jacuzzi.

Plussat: Outside of the busy centre

Miinukset: Dark noisy room next to reception

Plussat: Very nice stay but a little bit too expensive for what you get. Room was clean but smaller than most of the rooms we stayed at in Sri Lanka. Breakfast was very good. Staff was friendly, they even prepared at breakfast to take out when we were leaving at 5 am to Hortons National Park. There was very nice view from the room. Located a little bit outside the city - around 4 km from city centre.

Miinukset: The price was a little bit too expensive for what you get.

Plussat: Breakfast was good. room was neat and clean. stuffs were very friendly. Nice view from balcony.

Miinukset: road to the hotel from main road was not good. It was difficult to get there with Toyata prius. Need to get down from car due to bumpy and slippery road.

Plussat: Hotel is really good..food and server and service also excellent.staff was really helpful.

Miinukset: Location is good.but only the road is very hard to go by vehicles.

Plussat: Well managed villa with few minuets drive from town center .

Miinukset: The way they serve the breakfast awful. Ala -cart mean "according to the menu." but there is no menu at all.

Plussat: Great hotel, the staff is so friendly and helpful. The room facilities are really good. Great breakfast. Very comfortable beds, very clean. Very nice view and close to the city. Perfect stay after a long day

Miinukset: Small spots on some of the linen. And if someone plays billiard you can hear the footsteps, but they finished playing early so didn’t bother our perfect night sleep

Plussat: Vastaanotto oli upea, erityisen vaikutuksen teki henkilökunnan ystävällisyys ja palvelualttius. Villa oli hyvällä maulla sisustettu, huoneet siistit, ripaus luksusta kaikessa mukana. Villan oman iloisen kokin tekemä illallinen gourmet-tasoa ja aamiainen toiveittemme mukainen. Huoneeseen kuuluva munkkien laulu ja vastapäisen koulun oppilaiden aamunavaus vielä bonuksena päälle.

Miinukset: Kaikki oli täydellistä!

Plussat: Awsome service from staff.. very friendly. I think this is very cheap and high luxery hotel. ❤️❤️❤️❤️

Miinukset: Nothing

Plussat: Lovely hotel with very helpful staff. Very comfortable room and good bathroom. Situated outside the town so very quiet.

Miinukset: The weather in Nuwara Eliya when we were there was very cold and damp so the rooms and dining room were very cold. Some heating would have been nice. Fridge needed a bit of a clean (and should have been switched on) but the room itself was spotless.

Plussat: Room was really great. Big comfortable bed. Really clean room. Staff friendly. Close to the lake.

Miinukset: Check the location as it’s a drive away from Nuwara Eliya

Plussat: It was a standard continental breakfast. I really like the omelette that was served. They could have served better tea and fruits.

Miinukset: They did not have a buffet which is often preferred by guests where in they can take as much they like.

Plussat: Location, cleanliness, food, high tea, traditional and comfortable.

Miinukset: No gym

Plussat: Personnel friendly and supportive

Miinukset: Never ever again! Old nice architecture but not at all a 5 star standard. Rooms and bathroom very old. Mould in Bath and ugly hairdryer, already used soap, no toilet brush, need urgent modernization. Price/ service relation and Hygiene Standard not worth this high price!

Miinukset: Staff needs extra training. Service was average instead of good.

Plussat: Excellent food and service

Plussat: Location, spacious ,breakfast

Miinukset: Doors

Plussat: Lovely location, building has great character

Miinukset: Some of the staff were not very friendly. Parts of the hotel looked a little jaded.

Plussat: Excellent.want to visit again....such a beautiful location.

Miinukset: Nothing.all are perfect.

Plussat: Loved waking up to see the colourful tea pickers working on the hills in the morning. Very welcoming and helpful staff.

Plussat: good location, good wifi in room, clean toilet

Miinukset: sealed rooms, u cannot open any win door, including the toilet

Plussat: View from the room was lovely Location good

Miinukset: We found that none of the staff were very helpful throughout the entirety of our stay. On our first night we asked about having dinner at the grand hotel, and whether they could book us in. The girl at reception didn’t even know where the Grand hotel was. Every morning we would have breakfast and the manager would come and ask us how long we were staying there for. He seemed genuinely surprised each time like he had no idea and forgot all our previous conversations. The night before we checked out we told the manager that we had to check out early (at 6am) and he said that it was no problem. However when it got to us checking out we got down to reception and it was all locked up. Because we had been travelling we didn’t have access to our bank accounts so we couldn’t see if we had been charged for the room. After waiting around for 20 minutes we were able to get our driver to call their after hours number. When the manager came downstairs he was very confused. He claimed that we had paid. I asked him for a receipt and he had no record of our payment, so we left, feeling very uneasy. Additionally we were woken up each night by local dogs excessively barking.

Plussat: Very kind and staff and yummy foods

Plussat: The staff were very friendly and went out of there way to look after us. We had a magnificent view from our large room. The food in the restaurant was excellent . We had dinner on two nights and had excellent rice and curry, with many of the dishes changing from night to night. The breakfasts were also delicious. Both the owner and the manager were very friendly and were always looking after us. A great place to stay and highly recommended!

Plussat: Food was good and the common personal space with the two rooms

Plussat: The service was exceptional. The manager was so helpful in arranging drivers and advice on things to do in the area. The hotel is in a pretty location with views of tea plantations. It’s an easy tuk tuk ride to any location.

Miinukset: The room was damp but after talking to other travellers I think this is common is most places in Nuwara Eliya due to the weather.

Plussat: The service.

Plussat: The service was superb. One of us in the group has a stomach upset and had to stay in for the day and the staff looked

Miinukset: The mosquitoes. My family have been bitten multiple times there - although I do note that it is not an isolated problem specific to Strathdon.

Plussat: Beautifully located in the tea plantations overlooking the valley. The gardener took us on a walk through the tea plantations, which was great. Breakfast on the veranda with the view.

Miinukset: Windowless rooms, some smell a little moist. I booked the stay including dinner on booking.com. When I checked out, the host insisted that dinner was not included even when I showed him the confirmation. I had to insist several times until he realized he had made a mistake. Overall, good place to stay but certainly did not feel like a 5 star hotel.

Plussat: The place is amazing. Especially the food. Great place to spend your vacation.

Plussat: Most attentive staff ever, such a relaxing place to stay and amazing food, can’t praise the staff and chef highly enough

Miinukset: The bathroom was not great, access to the bath tricky

Plussat: They informed us that a double room was available at their sister property Dick Oya which was 20 mins away. Dick Oya by Jetwing was beautiful but the intial mess up with the booking had already spoiled our mood. But we did try to make the best of it.

Miinukset: We had booked a deluxe double room at Strathdon and when we got there our room was unavailable. Upon arrival we were informed that the couple in the double room extended their stay, therefore the room was unavailable. It was super inconvenient and really dissapointing cause I made the booking months in advance and after driving all the way to Hatton who wants to hear that the room they booked was actually unavailable and that they had arranged a twin room instead. My husband and I had so many special plans planned but ended up not following through any of them cause the start of the trip was so dissapointing. We would have appreciated atleast a phone call in advance informing us about the room. The best part is I called Jetwing that same day morning saying we were running late. Atleast have the decency to inform me at that point that the room was unavailable. Thoroughly dissapointed! Also the food is not value for money! Breakfast was disappointing, quantities were too small for the price and the taste was average.

Plussat: The Hotel is awesome: beautiful view, nice rooms, dining, living room. Its very unique personalized service. Staff is very professional and caring. Perfect place for a couple or a family. I was impressed, didn't want to leave, by far one of the best hotels I stayed so far. I strongly recommend it, you will feel peace and harmony and enjoy every minute there.

Plussat: Choose of food for Dinner and Breakfast is good

Plussat: The view is amazing. We loved it. And the location is cool.

Miinukset: Bath tub was not working. Room key wasn’t working properly . Food was not as excepted.

Plussat: Friendly and helpful staff

Plussat: Nice view.

Miinukset: First impression of the location and view was good. But the staff members were hopeless. On the first day of our stay two gents from their restaurant knocked on our door. My fiance went to check the menu. He didn't let the staff people in because I was in pijamas. But anyway these two people peeped in and came inside and stayed scanning around until we were done with the menu card. We didn't make any complaints and ignored. Chain lock of the door was just a display lock and wasn't working. Next day when we were in bed suddenly a supervisor opened the door and came in without even knocking on the door with their master key to our room and looked at us and left saying sry. That was so embarrassing and we were shocked at what happened. And my fiance had noticed the same man near our room the previous day sneaking out. Later we learned that he was a mr Sampath who worked there and he had no reason to come in at that time while we were in. When we were trying to complain telephone wasn't working and finally when we did it was clear for us that these kinda things were normal for them. Except one decent staff member others seemed to be well aware of what happened. I never recommend this place for anybody and specially a no no for solo travelers. There is no privacy at all. And also the room gets flooded when you open the shower. Poor hygiene and no safety.

Plussat: Friendly staff. Amazing view to the room. Very spacious rooms. Nice foods

Plussat: Great place and simply amazing view from the room. very friendly and kind staff. recommended for anyone who likes to wake up for a mountain view and sound of a water fall.

Miinukset: Its worthy for that price, breakfast is not much as i expected.

Plussat: Quirky Ambience and the staff were lovely.

Miinukset: The hot water was temperamental, either too hot or too cold and took sometime to come through. Obviously not the staffs fault, they were very helpful.

Miinukset: the breakfast is not much pleasant food are cold when having the breakfast.

Plussat: The location was good and the people were exceptionally friendly. The welcome was very immense. The reception person - Mr. Hakeem - and staff who carried our bags and those who served us dinner need to be commended again and again. They were all smiles and very helpful. Next morning also, the smiles continued. THe complementary fruit was very sweet,

Miinukset: Notwithstanding the smiling welcome, there were serious issues which need to be addressed. I gave my feedback to the Reception Officer. The all wooden facade - yes, I think it was a facade- was over-bearing. While wood is aplenty in Sri Lanka, the emphasis could have been lessened. It was made to look old but it is not. I specifically asked the and age and was told that it was only 2-5 years old. The washroom walls made of raw stone with unpolished rough surface. God forbid in case of an accident, the injury could be much worse if the person scraped against these stones. There were four missing lights in the room; on my request two bulbs were added to the bedside lamps. In the washroom, the exhaust fan and the light were turned on with a single switch; the movement of air caused a chill while bathing. I stood up on the toilet seat and shut off the fan. The bath curtain was stuck as was the bathroom door handle. Had to open the TV remote and re-fix the batteries to get it going. The breakfast was barely passable.. No toaster was available, nor brown bread. Most of all, the value for money was poor. I am at a 5-star hotel in Colombo paying just USD 10 more for a luxurious experience. All these small things would add up to a much better experience.

Plussat: Friendly staffs. Unique hotel design

Miinukset: Power supply subsequently off , no light on and off very inconvenient.

Plussat: Staff, rooms and service

Plussat: Architectural style

Miinukset: No alcohol and quality of restaurant

Plussat: Style of the hotel.

Miinukset: Room cleaning.

Miinukset: Value worth for BB compared to other around but bead only provided.. There are many more new properties at Nuwaraeliya to get for the same price BB

Plussat: What a fantastic location!We had a great spacious room.Breakfast was very good.

Plussat: I am really thankful for cooking my baby's meal, after preparing it by ourselves.

Miinukset: There are a lot of bad experiences, which we had there. we booked 4 rooms there. 1st day 1. window in the bath room of room 107 couldn't be locked. when we informed, the manager told us that there are CCTV cameras out side. ????? we were surprised about their attitude. 2. some of the facilities mentioned in the booking .com were not available. eg. free toiletries. (food was ok) 2nd day was the worst day! 3. Bottled water was served in the first day only (in booking.com, it was mentioned as free bottled water). Though, we asked for several times, since we couldn't go to the town at that night, they didn't served. 4. for the breakfast in the 2nd day, we ordered 7 string-hoppers potions, 1 rice and curry portion, and fruit plates (that was done in the 1st day night. In the first day also we had the same for the breakfast and it was ok. However, when it comes to the 2nd day, it was terrible.) in the 2nd day, first served the string-hoppers, but those were in reduced amount. then, we wait about half an hour and inquired about the rice and curry potion. we had a rice plate, but no curries. we inquired about the curries. they told us, we have to order that before. (rice and curry portion with no curries??????). the manager told us there is a chicken curry which was prepared for the hotel workers, they can serve that, if we like. I was really shocked, because, I ordered the rice and curry potion for my mother. Finally, we inquired about fruit plates. later they served plates after many of us left the table. We are paying for the stay and the food and not asking for free of charge (Overpaid, really not worth). As Sri Lankans we all know hospitality well. Don't dishonor that quality of our nation. Hope you can manage the things better in the future. I wish you all the best!

Plussat: Food was good.

Miinukset: There were 2 sngle metress in one kingsize bed. And blanket was't dry clean. General manager was not friendly at all. No view in our room. Not worth for money

Plussat: Had a awesome time with my family.. Highly recommendded to everyone.

Plussat: The location and the old world charm of the place. The staff were very helpful and friendly

Miinukset: Some of the fixtures need updating

Plussat: Amazing service and great design

Plussat: This was the most expensive place that we stayed in Sri Lanka and we loved it. The place is tiny just four rooms so it really felt like you were staying in your own private little lodge. Also, this was some of the best food that we had in Sri Lanka. Definitely, the vegetables and curries were all so tasty and different. The dinners are included in the price and are three courses, generally soup with curry, roti, three different vegetables and a dessert. The service is impeccable with staff going out of their way to make your stay comfortable. The place is really beautiful with a tranquil garden in the middle of the tea plantation.

Miinukset: Be warned that the tea factory tour at $20 is a complete waste of time. The person who gives the tour can't speak English properly or really tell you that much about the tea.

Plussat: The service at the property was exceptional, nothing was too much trouble. The chef prepared beautiful tasty vegetarian meals for us. We loved the property and would visit again.

Plussat: Amazing Stay!

Plussat: Excellent customer service, most helpful and friendly. Clean rooms and reception rooms Very good breakfast and dinner. Delicious curry! All amenities that one needs even tea/coffee station in room. Clean and nicely furnished, authentic 1920s planter's bungalow in Dickoya estate with nearby old British club and not far from Warleigh church.

Miinukset: Location is good, but you do hear the tuk-tuks approaching the house for deliveries very loudly. Also the road is a little busy during the day, but quiet at night, the location is therefore pleasant with a little noise from the school or cricket pitch, even once heard the mosque singing. This is not an isolated location for those who look for pure tranquility. The garden in the back would need some love and care. Staff need to keep kitchen doors closed to avoid mosquitoes coming into the house! the room next to the kitchen is damp and dark. I would suggest the suites and adjoining rooms.

Plussat: This bungalow was perfect! In the secluded and beautiful outskirts of Hatton in the midst of the tea plantations we found a relaxing and beautiful place to enjoy some great food, peace and tranquility and splendid views. The staff was incredible and very helpful. We had a great dinner and the room was perfect! The decoration and coziness were the top features!

Plussat: the surrounding plantations were nice

Miinukset: we booked 2 nights, after the first night we cancelled the second night on Booking.com but the property asked for the second night payment even though we cancelled it and got the cancellation message in booking.com. After we insisted on calling the POLICE THEY RETURNED THE MONEY!