Holiday Inn Resort Orlando Suites - Waterpark

Loved all the beds for each kid. Staff, Janelle, was lovely and helpful.

Assistance with getting around. Shuttle returned at 7 from parks that stay open till 11. No airport shuttle. No help with any of this.

No fun at all

We didn’t get the room we paid for, people above us stomped around like they were going to come through the ceiling until 4am in the morning. There is no form of sound proofing and you hear everything. The place was at capacity and unable to cope with it. We didn’t even both going to the water park. It was expensive and not worth it at all.

Moldy rooms

Nothing

I read some of the bad reviews online, but decided to give it a chance because you can't please everyone. That was where I made a mistake. When we arrived at our room we found it with the door propped open upon entering the room that was a musty odor the room was unclean and there was mold growing in the bathroom. . We called the front desk and ask for a change of room, and while we are waiting for the person who had just checked out of this room came back to look for something they had left behind. They had just checked him and asked to be moved because of the mold as well. They were just recycling rooms and giving that open room to the next person that walked in the door. About three doors down there was another family who I just checked him who is also leaving because of mold in their room. We promptly went through Travelocity and ask for our money back on the reservation, which we were granted even though it was supposedly nonrefundable, and book another room at another hotel. By this time it was 3 o'clock in the morning as we had landed in Orlando at midnight