Sheraton Orlando Lake Buena Vista Resort

It was a cold welcome to start with. Next day when I went for the breakfast coupons, they told me "you have already collected"! As if I am cheating and went for another set! Then they said "your wife has collected." That was also not true. When I tried to tell this staff that I was upset from her behavior, she would simply not listen, she just ignored me and called the next customer in line!!!, I guess the staff needs some real good training on how to be polite to customers. Another issue was with the room service, they would always forget something or the other, either to replace water bottles or to empty the trash. The carpet was never cleaned during our entire stay. And finally, please be very careful while booking with breakfast. We were 2 adults & 1 child. But breakfast was given only for 2 persons. Child's breakfast was paid extra. There is some fine print somewhere - but I really felt it was day light robbery. It is quite unbecoming of the Sheraton brand image. It was quite annoying and I was angry with myself that I had already booked 4 nights in this hotel.

It is not offered. and they clean up by saying that other companies sold them that they weren't

nothing they charge extra, and the price of the rooms is expensive because it does not live up to what they charge

Hotel was loud and raucous well past midnight, staff was unhelpful and vague on parking directions etc. Several ‘hidden’ or undisclosed fees.