Westgate Lakes Resort and Spa

Housekeeping is awful and the rooms were not cleaned!!! We got out our car to come back to our room. Some one was mining loud smelling weed outside , playing loud music from their cars. This place has turn into the hood my family and I will not be staying here again.

Place for dogs

Service was not knowagable all in training

The location was ok.

I didn’t like that I paid for the romantic package for celebrating my anniversary which was suppose to come with rose petals, wines, chocolate and more things and I did not receive that. I was told that I was going to be given a complimentary bottle of wine and chocolate that I did not receive till I called the front desk 2 days later asking where it was. When we got to the room the keys did not work. I went back got new keys those also did not work. I was told that security was coming immediately to fix the issue and my partner and I ended up waiting half an hour locked outside of our room. Then I got called for military duty and had to leave and yet again her keys stopped working. No they were not placed by phones or credit/debit cards and when she went to get new keys they told her she was not allowed in the room without me. Horrible staff, horrible management, horrible hospitality and I don’t recommend this place to anyone.