Orlando hotellit lähellä Phillips Crossing

Plussat: The unlimited express passes, convenience, responsive, water taxi service.

Plussat: Proximity to park Friendly and helpful frontline staff

Miinukset: Found out the pool was closed for planned renovations only upon our check in. No previous notice. Kayak package didn't include park tickets; buying a cheaper package thru Kayak does not include everything that buying through Universal does TV in room didn't work. Had to complain twice and have twonvisit from engineering. After long day at parks (great days) disappointing to not be able to just relax by pool or in room

Plussat: Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.

Plussat: Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds.

Miinukset: Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.

Miinukset: Service at the sushi bar very slow

Plussat: This hotel is super convenient for visiting the universal parks. Your room key is your express pass, which is a huge a bonus. Rooms size was decent and has keurig and mini fridge. Beautiful grounds, nice pool, friendly staff.

Miinukset: The beds/pillows are not very comfortable. While the pool area is nice, I wish there were a second “quiet,” or adult pool with additional hot tub. This hotel certainly caters to families, but not everyone has kids, and something less chaotic for relaxing would have been nice.

Plussat: Great location, the staff is fantastic!

Miinukset: I had a wet spot on my carpet and found a hair on a "clean" towel. I think this was probably because they were so busy due to it being Christmas, because I've stayed here twice before and never experienced issues before. Still disappointing though, for the price you pay to stay here, you don't expect any snags.

Plussat: Lobby and Christmas spirit. Orchids and overall ambient . Water taxi not needed to drive and parking. Breakfast service. Exelent dinner at hotel restaurants. Very friendly staff.

Miinukset: Room gray colors. Like in a funeral home. It may be trendy, but not pleasant at all.Window view from Tower 2 shows a really neclected landscaping, which is incomprehensible in such nice otherwise hotel.

Miinukset: 1,000 rooms hotel , difficult personal service, long phone waiting time for answering by operators, etc

Plussat: Location, public areas (decor and ambience), Express Passes for the parks.

Miinukset: New bedroom decor is a disaster. Feels like a 70s nightmare and cheapens what used to feel like a luxury hotel. Same goes for the corridors leading to the rooms. The building of the Saphire Falls also ruins the outlook of the hotel. It used to feel like an idyllic South Pacific getaway. Now the view reminds you that you're just in another hotel block, so that special feel has gone. Lastly, charging to park in the hotel car park? Really? That really is fleecing your guests. over the years I've stayed at this hotel probably half a dozen times. I won't be back unless things change.

Plussat: Fortunately we were able to get a last minute reservation which turned out fantastic . Convenient, clean, helpful. Staff was very friendly. Included fast pass definitely compensates. Safety measures taken with hotel key iD's gave further comfort.

Miinukset: We really had no complaints. Our visit could not have gone any smoother.

Plussat: Pretty environment

Miinukset: Not a single breakfast.

Plussat: Room was huge. We had a suite. Pool, hot tub area fantastic. Nice bar, restaurant. Staff was unreal. Cannot say enough from the front desk on arrival to the cleaning and maintenance staff everybody was super friendly, helpful and always acknowledged us.

Miinukset: Room was a little dated but we were only really in it to sleep. Rest of hotel was very updated looking. Would not keep me from coming back. I would stay again in a heartbeat.

Plussat: Location is good as it is near Prime 1 oulets, restaurants like IHOP, KFC, Subway are also close by. The female reception staff are frienly and build a rapport with you, Parking is free and plenty of spaces. Laundry is a bonus

Miinukset: Were do I start, the male reception staff are cold unfriendly and do not smile. The decor is out dated in the corridors and the room, feels like they brought in six million somkers and let them somke away, not good. The pillows are not pillows in the room they are cushions why!! The AC unit is to load, barely get through the night with the noise. The biggest issue we had was the shower, it felt like you may as well go outside and wait for rain to wash the shower gel/soap away. Reported this to reception, who said they will get it looked at, and nothing changed, make sure you add an extra 15-30 minutes to make sure you feel clean from soap. BW - you need to get this sorted, and fix the water pressure.

Plussat: Room had a fridge n microwave which are always appreciated. Nice pool n nice staff.

Miinukset: The place had a off odor. Not terrible but not good. I bought some febreeze n nuked the room n hallway a couple times while there.

Plussat: The toilet broke 3 times. Shouldn't have to worry about that when you pay almost $200 to stay there. Just wanted to relax.

Plussat: Excellent value !!

Plussat: Facilities and location.

Miinukset: Door lock was broken, to enter room had to turn knob up and not down like a normal room. The room had a smell not sure the reason but it was not welcoming. Thanks

Plussat: I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience.

Miinukset: One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.

Plussat: I liked the location, and the price.

Miinukset: This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.

Plussat: Location is good, female reception staff are friendly and has a smile.

Miinukset: Shower was that slow, it felt like it was a watering can that was blocked. Reported this but nothing can of it. Male reception staff are unfriendly and face that looked like it was slapped with a wet fish. No pillow just cushions for sleeping on, what's this all about:

Plussat: Nice staff

Miinukset: Iffy restaurant

Plussat: Close Access to all attractions

Miinukset: The daily $4.50 charge should be more transparent. Was not on website and was not sure why it was mandatory. If everyone has to pay it then include it as part of the room price.

Plussat: The view over the lake was beautiful. The Deli has a little bit of everything.

Miinukset: Parking is awful. If you get there too late there is no place to park. The pools are too crowded. And don’t get me started on the 10:00 am checkout!!!! Really??? You feel less like a customer and more like cattle. No. I won’t go back.

Miinukset: I didn’t care for the time share pitch at check in. Nor did I care for house keeping doing bare minimum one day and returning twice one morning when the do not disturb sign was out.

Plussat: The staff was very friendly and the accomodations were very confortable. The location is great as its close to Disney and Universal.

Plussat: I loved our room, it was spacious and very relaxing the staff was very helpful and the way the place is set up it seemed very safe compared to other places I've been in the past. I loved this hotel and I'm looking forward to booking with them again.

Miinukset: They call every morning asking about a packet, & try to get you to sign up for a time share .

Miinukset: The rooms were uncomfortable. I paid a lot of money for a room that looks old and very small. I would never come back or recommend this place

Miinukset: Didn't like the sale pitch. Must disclose requirements before presenting.

Miinukset: Other than a number of pools we didn't find the reason of their 4 star rating. The room was old, strong smell, dirty. We would have rather stay at a place without any amenities but in a clean room. Everyone on staff is always trying to hassle you something, scumy sales people everywhere pushing to sell time shares.

Plussat: The hotel staff was very nice and very helpful. I had a nice view of the lake from the balcony attached to my room. Location and price were excellent!

Miinukset: The restaurant at the resort has AWFUL service. It is a smoke house bbq joint with a pizzeria attached to it (that's the first warning sign). On my first night there, I called the Front Desk of the resort and asked to be forwarded to the pizzeria (the pizzeria does not have a direct phone number). It was about 10PM, and I spoke to a nice man on the phone and I ordered my pizza. The paperwork in my hotel room (supplied by the resort) says that the restaurant (both BBQ and Pizza) is open until 11pm, but will only deliver up to 10PM. Therefore, I placed my order in anticipation of picking up my food. When I got to the pizzeria at 10:30, the manager tells me she never saw my order. She then proceeds to tell me the ovens are shut down so she can't make a pizza, and she won't turn them back on. Then, she offers me a pepperoni pie that a customer forgot 4 hours ago for full price. I was like "Whatever" because I was starving, and she goes to retrieve the pizza, only to come back with a basket of bread and says "we threw the pizza out so you can have the leftover bread from the BBQ side of the restaurant." So I left and searched for a McDonalds. On night two, I decided to give the BBQ joint a try. I arrive the BBQ side at around 7pm, and there is no host, nor anybody waiting for tables. A host magically appears from nowhere, and asked how many guests in my party. I reply "two". She says one moment, and disappears into the restaurant. She comes back and tells me there a 15 minute wait, but I can sit at the bar if I'd like. So I go to the bar, which faces the sit-down side of the restaurant. The place is EMPTY. I could literally count the number of guests at tables on one hand. After about 10 minutes, I go back to the host and ask for an update. She replies that it is going to be an ADDITIONAL 30 MINUTES TO THE WAIT. At that point I left; this restaurant doesn't know how to resturaunt. The main lobby of the resort pushes this restaurant hard on its guests. The food might be good (I have no idea), but twice I've tried to give them money to eat, and twice they turn down my requests. I did not like the Free Breakfast to lure me into trying to sell me a timeshare. If I wanted to buy a timeshare, I would have asked them about buying one. The grounds were kind of messy. I noticed garbage around the entire facility that never was picked up during my stay which was 3 days (beer cans, wrappers, solo cups, etc.). The room wasn't super clean. It wasn't messy, however minor little things went overlooked by the cleaning staff.

Plussat: I enjoyed the spacious bathroom, shower, and kitchenette.

Miinukset: I found a great price through Kayak but they only care for you to purchase a timeshare. If you choose not to purchase, you may not stay at any Westgate for that same value price. On top of that, the free breakfast at the timeshare presentation was horrendous. Don't bother drinking the orange or apple juice or trying the sausage and pasteries. We were promised it would last no longer than one hour but we were there for three. Parking to check in was a hassle. Not near enough spaces. Who wants to spend time in the "resort" atmosphere there when there are so many theme parks nearby. We also went to a separate vacation value presentation and tried to tell Carlos (an upper level manager hoping to close the deal) unless the offer was open ended we were uninterested at the moment. But he cut us off and said, "let me finished." So we let him explain and again said this wasn't for us. He hurriedly and rudely signed us out and was visibly pissed we didn't take his offer. Please don't stay here and waste your hard earned money on a timeshare that you'll end up paying 1.5 times more in interest. The interest rate is 17.99%. You wouldn't buy a house with that interest rate. Why buy a timeshare for that amount that you'll visit a month or less each year?

Plussat: My family and I was stranded and no transportation due to Enterprise Rental not working with me for automobile rental. Took a lyft to Westgate and the staff was so helpful and allowed my family and I to sleep in late. Thank you!!

Miinukset: I didn't like the fact that the shuttle driver was so involved into his girlfriend I the front seat that he failed to pay attention to the passengers he transports.

Plussat: The common areas are nice.

Miinukset: The service, the room quality, long wait time when their is an issue and not enough parking. We were not in their system so we were asked to come back. We returned an hour later and were assigned a room with no sofa bed when I made the request on the booking and at the front desk. After informing the front desk, they told me I was wrong and they will send someone. A staff arrived and confirmed we did not have a sofa bed. I called the front desk back and they said they will see what they can do. After waiting another 20 mins, they gave us another room. When we move to the other room, there was no parking and the AC in the room was not working too well. This has now been over an hour since we checked in. I requested to cancel my reservation and a full refund. They informed me that I had to contact Kayak for that request. I was on the phone with Kayak for over 20 mins and they had to contact the hotel to request authorization. After two hours, the reservation was canceled and now it was close to midnight and I had to find another place to stay. You get what you pay for.....

Miinukset: Paying extra for internet and fitness center

Plussat: Location

Miinukset: No elevator indoor

Plussat: Disney trip Hotel was great price, we were using the hotel to sleep only

Plussat: Room was spacious and location is excellent.

Miinukset: Hotel very dirty.

Plussat: They attended to me in a timely manner. Check-in was very smooth..

Plussat: Very good for the price. I taveled alone with my two little kids and I felt completly safe. Love the breakfast buffet. Private parking.

Miinukset: Nothing.

Plussat: I like that the hotel was on the main strip and minutes away from the parks. The staff was amazing.

Miinukset: One of the pillowcases looked like it had dried up blood on it.

Plussat: Location

Miinukset: Maid knocking on room at 9am each morning to do the room. We just had a big smile on her face when I advised her we were not checking out that day and had a longer reservation. Limited towels and toiletries and not as clean as it used to be.

Plussat: The rooms were clean, and staff very friendly

Plussat: Love the room set up, and the Front Desk agent Ms . Edwige was very respectful and informative about the near by things to do near by. It was a beautiful welcome and a sad goodbye, we did not want to leave. Thank you for the stay!

Plussat: The check in process was easy enough. The room exceeded the expectation that I had for the price I paid. Very beautiful and safe. I will be returning in a month during my next visit.

Miinukset: Can’t really think of any

Plussat: The grounds and locatin were great

Miinukset: The beds were not very comfortable and full size is to small for a couple

Plussat: I was VERY surprised as to how nice and convenient the room was.

Miinukset: I liked everything.