LOVE the location! Can't beat the ease of going to the OCCC from the hotel. It's the main reason I choose to pay this price. Hyatt Staff are most accommodating! They address any complaint immediately and they put up with so much nonsense from crazy tenants from one convention to the next. My kids LOVE the pool! They went every day until it would rain. Our bathroom need more TLC. The shower curtain was musty (need to be changed our), but we were too busy to stop and complain about it. I'm sure they would have taken care of it right away. Our tub needed to be drained. Every time we showered, water came up to our ankles and took forever to go down. Again, we were in and out so much, no time to stop and whine about it. Overnight parking fee was outrageous, but whatever. I think it's ridiculous to charge hote guests to park.
It is a nice property and we really liked the pool area. When we checked in our first room smelled like old dirty fish. They moved us to another room and the AC unit was leaking into the carpet. This cause the carpet to wet and moldy and also smelled terrible. We ordered room service one night and when they knocked we said "one sec" and when we got the door he left and took the food with him and had to go hunt him down.
Clean room great pool excellent condition. Sushi place poor customer service. We waited 45 minutes for a single order of vegan sushi. Rude hostess no other customers were present why so long .
They charged me $15 to use their in house tiny gym, their website does not mention such charge for using the gym. Very deceptive, felt like I was taken advantage of I have stayed in hotels from.2 to 5 stars and none charge to use their in house gym.
Friendly staff. Everything was clean, fresh, and looked new. Very convenient across the street from the convention center. A little isolated from all the activities in the area. You will need transportation to get to the Universal Studios activities up the road as well as the Disney properties in the area.
Overall, a nice hotel. Just a few things went wrong. First when I turned the shower on at 7 am, the shower nozzle was turned on and facing me. Needless to say I was soaking wet before stepping into the shower and I spent the next 15 minutes mopping water up all over the bathroom. The coffee maker and iron did not work either. Everything else was fine. Location was good. Hotel clean.
Bed Was Comfy Great Location I Would Stay Again! I Didn't Like That There Was A Greasy Head Stain On The Headboard Which Shows It Wasn't Clean But That's About It.
I hated the entire experience everything about the place it was definitely not a 4 star more like a negative 4 the room was not cleaned the couch was like a dog had gotten a hold of it was just not a good place and the service was awful.
Staff was helpful and room was very clean updated and comfortable Kayak should mention that there is a small fee due at the hotel; it was just $3 of additional tax I was told but I was unaware and I believe customers should be inform if there will additional charges above the booking price.
I liked the location most of all not too close but far enough to Enjoy the quiet I did not care for the over all appearonce of the inside of the room a lot of rust in the bathroom area and it didn't smell really fresh more like a motel or extended stay spot
Check in was quick. Room/bathroom was clean. Close to convention center, McDonalds, Walgreens, Dunkin Dounuts, and Denny's. LOVED the location. The pool area has good seating. There is also a hot tub. The staff were nice, friendly, and helpful. For us the pricing was great. We had friends staying in another hotel and they paid twice as much for the week and their room was not any better than ours. Plus, they had to pay for parking at the convention center, we just walked across the road. My only wish would be that they offer continental breakfast.
Location and price were great. Bugs in room... crumbling wall in the bathroom.