Yumotokan

Great service from all the staff. Very comfortable rooms. Food was amazing. Onsen has amazing views on L11.

Location is a bit inconvenient. Games room is a bit old and run down. Mahjong room is a bit too expensive.

Food was awesome!!

Our room with the private onsen was excellent! The room was very clean and they provided us with complete amenities. The staff were really friendly. We also availed for the half-board and the dinner was really delicious. I would recommend for those booking this hotel to avail for the dinner and breakfast as they are both worth the money and will save you time as well. For anyone who wants to relax and experience staying in a Japanese-style hotel, I would recommend booking here especially the room with the private onsen.

It would be better if the payment would go be done directly through websites such as booking.com or any other trusted website. The email that was sent by the hotel looked a bit dodgy so I was hesitant to pay through the PayPal link that was sent. I had to confirm first and make a call to the hotel to make sure that the email was really sent by them.

Lovely Kaiseki dinner and authentic Japanese breakfast was provided. The staff were considerate to remember my request for specific meal plan (no beef and pork) as one of my family members requested so. We expected to eat in our room but had our meals in the restaurant instead as our room only had one room. As such, staff came and set up the bedding in our tatami room when we were having our meal. The room though old, was impeccably clean. The indoor bath on the second floor was old but big and clean. The outdoor bath on the 5th floor was incredible and the locker/powder room area was big, warm and clean. The bath on the 8th and 11th floor were smaller than expected but still great to soak. While the bath on the 8th and 11th floor have a view of the lake, it must be noted that Yumotokan is still a distance away from the lake, as such, we could only see the lake in the distance. On the day of the check-out, we did not know that the shuttle bus to the station operated at certain timings only. The staff called us 2 taxis due to the amount of luggage we had. However, 1 taxi could only arrive 20 minutes later, which was too late for us as we had a train to catch. The staff asked us if we were alright with taking just 1 taxi (which could arrive 10 minutes earlier), but shared that one of us would have hug the extra suitcase due to the lack of boot space. We told them we were okay with that as it was only a 5 minute car ride to the station. However, the staff decided that that was not okay for us and found one of the front desk staff who was licensed to drive the shuttle to ferry us to the station. This was such a kind and generous gesture and we were so touched by it! Really thankful to the front desk staff at Yumotokan who helped us catch our train on time! This was our first onsen inn experience and the service standard and cleanliness standard of the hotel shone through.

It was difficult that many of the staff around the hotel could not speak English. However, they really really tried their best to help us and answer our queries. Really appreciate that! (Front desk staff were more equipped in speaking English though)