Gran Hotel España

Very close to historic center Public Paking 1.5 blocks from hotel

Bathroom had a foul smell Room did not have a safe ☹️ Shower did not stay in position

The room was comfortable and clean. The location was good for the old town.

The staff were unfriendly, and unhelpful. They gave poor advice as to parking options and failed to let us know that a major cycling event was passing their door on the morning of our departure. This resulted in all surrounding streets being closed and departure from the hotel being seriously disrupted.

The hotel itself is good. Breakfast selection was superb. We booked secure parking for our motorbike, which was in a car park under the hotel.

Two things let the hotel down very badly. We went in search of the hotel restaurant as there was no restaurant menu in the room. The restaurant was empty when we found it, but the waiter totally ignored us. When we did ask for a menu he was very reluctant. He didn't speak much English and unfortunately we don't speak Spanish, but literally hugged the menus to his chest and made it clear he didn't think the restaurant was suitable for us. We insisted so he handed one to us then made his escape: we didnt see him again! The restaurant has very few tables for a large hotel, and it obviously focuses purely on offering a fine dining experience to a small number of guests. We don't do it very often, but we didn't want to go in search of a restaurant that night so we ordered room service. We were shocked when what arrived were takeaway containers in a paper bag, delivered by a guy carrying a crash helmet. No plates and the cutlery was all flimsy plastic. My wife ordered an almond and vanilla ice cream for dessert. What was delivered was a Magnum! I wouldn't take exception to food being delivered like that in an Ibis Budget, a Travelodge, or similar, but it's not what I expect from a four star hotel.