Embassy Suites by Hilton Mandalay Beach Hotel & Resort

Poor service , smelly room, ants, dogs everywhere.

Nothing about the hotel.

Room was very run down. Looks good in pics. Smelled like an old dog and smelly feet. Had ants in bathrooms and counters by microwave. Blood stained pillow case. Windows were filthy. Couldn't hardly open and close slider. Very pricey for these accommodations. Will not stay here again.

So so

The location and grounds were very nice. Breakfast was delightful. The “happy hour” every afternoon was very nice surprise. We had problem with not working toalet and not properly drained bathtub - service/ repair was almost immediately. Very nice.

Front desk was not very friendly. I received email day before that I can check in advanced with a signed room number and note that I can change room and was given several other rooms option. I changed to a different room. After arriving we were told that room which I choose is not available and we were given original room (#1102). Room was terrible. One side window was facing wall of another building and other side was facing loading dock. We asked for another room and we were moved immediately to better location. Hotel was more than half empty all the time we were there. The room cleaning was disaster. We asked three times to clean our room, finally around 4pm our bed was made but nothing else.

Expensive for basics

The heated pool was very nice, clean, and large. I liked the game room during the happy hour as well.

The halls were dirty, stained, and had a musty odor. The fire alarms went off several times during the day with no explanation besides "the cleaning must have bumped it" which doesn't make sense.