Embassy Suites by Hilton Mandalay Beach Hotel & Resort

The balcony view.

We had trouble with the resort charging us for a booking that we cancelled in a timely manner. They were very defensive that they didn’t mess up even thought they did. Also our neighbor were smoking pot on and off all day which ruins the idea of sitting on our balcony. We have stayed here before with no issues and this visit will make us look elsewhere when we look to book another trip.

The location on the beach was beautiful and the pool was nice. The breakfast included buffet was great with made to order eggs .

Overall the hotel did not feel clean , it is run down and needs major renovation and updating of the rooms. For price I paid I expected more. There were blood stains on the bedroom sheets, ripped furniture , dirty room overall and air conditioning did not work . When addressed to the front desk all they did was change the sheets without being able to change our room.

Location

Much differed maintenance. Dated furnishings. Musty/mildew aroma in room and hall. Slow drain in tub. No screens on windows. Exterior pathways/hallways need cleaning a. Rooms need deeper cleaning and updating. Exposed rusty broken drain pipe on patio is dangerous. We love the normal Embassy Suite product. Other than location, location, this property was not Embassy Suites quality.