Ucciardhome Hotel

The location was central.

First, the day of my check-out I went to get breakfast and came back in time to back for my 12pm check-out. When I can in he told me not to use the room or bathroom because they already made the room. Housekeeping had to leave early so the room had to be done early. But the room should have been mine and for my use until noon. The second problem I had was at checkout when he told me I had to pay 24 euros more for the extra person that stayed in my room. The night before my friend came from his nearby hotel and we watched movies and when he fell asleep I did not wake him, he just slept and left the next morning. When I asked to see where it says I should pay extra, he said “it’s this way in Italy” but I’m pretty sure that’s not a law, that would be a policy of the hotels and I would like to see where it’s written. Of course he could not show me, and when you do a simple search online you can easily see the room with the double bed is the same price for one or two people (I attached a simple screen shot to illustrate this). The only difference in the price is the city tax per person. To me it seemed a very unprofessional way of squeezing a bit more money out of the client. He told me he had been working in hotels for 40 years. Well, welcome to the age of the internet where things are more transparent. My final issue was that I was double taxed for the city tax. I paid once here on booking.com and paid upon leaving the hotel as well. The money is not a lot, it's the unprofessional treatment that really annoys me. The man treated me like I was a dumb foreigner.