Palermo hotellia

Plussat: The modern art in this B&B is absolutely incredible and very well done by miscellaneous Italian artists.

Miinukset: You have to keep your shower short if the second person wants a real warm shower too.

Plussat: Cool art and concept of the B&B, it was fun that they served sicilian breakfast that was different every morning, the hosts were also super friendly and helpful giving lots of useful tips.

Miinukset: Unfortunately the room was located just outside the reception which made the noise level very loud in the morning.

Plussat: Room was overall nice, clean and big, location of the b&b is very good

Miinukset: Walls of room are thin, as a consequence it was not possible for us to sleep longer in the morning, as we heard noise from reception/breakfast area, however earplugs were provided

Plussat: Danilo and his team were excellent. They were very helpful and friendly. The attention to detail was outstanding. Directions for access to the property were exceptional. The property is in an excellent location for what we needed. Daily breakfast was great with lots of local treats. We would thoroughly recommend this property.

Plussat: The hotel was very unique and artistic and had spacious rooms. The breakfast was unique! No buffet, but the staff brought out Sicilian specialities and explained the traditions. They also made fresh scrambled eggs and very good coffee!

Miinukset: Our room was facing the street and it was quite noisy.

Plussat: Breakfast, location, staff, room interior

Miinukset: More facilities in the shower and bathroom would be useful

Plussat: The breakfast was great. Location is good - near to the Old Town but parking is slightly easier. I would tease Danilo about the rather bright lighting in the breakfast area :)

Plussat: Ystävälliset omistajat, erinomainen aamiainen ja sijainti.

Plussat: Everything else. Clean and attractive rooms,very good breakfast and spotless cleaning all over.

Miinukset: The noise outside the room. There is a pub where people stay until late and they are loud. The hotel provides earplugs.

Plussat: Lovely room 15 mins max walk to centre of Palermo, lovely breakfast and great helpful hosts, I thought it was very good value for money, they even allowed us to leave our luggage in hotel until we were ready to go to airport for a late flight and had a shower we could use, fantastic.

Plussat: The Afea is a unique experience with each room enjoying individual art work by local artists. The location of Afea was excellent for walking to buses, train or into city for sightseeing, also for walking into town to enjoy the many restaurants and ice creams! It was only a short walk down to the harbour and sea area, which at the moment appears to be undergoing some construction along promenade. Breakfast was a daily noteworthy experience with the host Danilo explaining the origins of the food; a very good host and Glory was to be commended on her approach to clients. If you fancy a more relaxing day it's well worth getting a train/bus outside the city to explore some of the coast .

Miinukset: There was a couple of little issues but these were put right on request.

Plussat: Location

Miinukset: Not clean town

Plussat: Great location, good breakfast, very polite staff.

Miinukset: No shower gel in the bathroom

Miinukset: Breakfast should have some fresh fruits

Plussat: Everything was perfect, it was clean, cosy and near the city center and main sightseeing. The breakfast was very good.

Miinukset: The neighborhood was dirty and full of garbage but the whole Palermo is like this so you can overcome it.

Plussat: Location was really good and the staff are very friendly and the room is clean .

Miinukset: The only thing I don’t like it the shower was really small:-(

Plussat: Cool, spacious and quiet.

Miinukset: Nothing

Plussat: Room including bed was great. Location os Great. The Norman Palass is next door and the trainstation on the airport line is 100 meter away. Breakfast is good. Friendly and helpful staff.

Miinukset: The shower cabinet is tiny

Plussat: The location is close to one of Palermo's main attractions ( The Norman Palace), this is one of their boasts. It isn't far from the main shopping area either. It's reasonably quiet on a night. It is also very good value for money. It has amenities such as a laundry room and some good value for money vending machines & free wifi. There is a small fridge in the room for guests to store items. The towels/toiletries are replaced/replenished daily. The staff are helpful.

Miinukset: Only petty things really. I thought that the room floor which is tiled needed a good clean. Also I noticed a couple of little ants on the floor in the bathroom. The breakfast, although plentiful, is a little basic.

Plussat: Clean, newish, comfy bed, big bathroom, aircon.

Miinukset: Ludicrously tiny shower cubicle!! The smallest I have ever had to use in my 52 years! I could barely wash my feet or bend my knees it was so small.

Plussat: The lovely place to stay in. The room was very comfy and big, airconditioning was working very well. Perfect location for those who want explore the historic centre. Also breakfast was quite good (not only coffee and cruissants) For an additional price, you can use laundry facilities.

Plussat: Located close to major site.

Miinukset: The property was well located but difficult to find.

Plussat: -central position -good Breakfast -clean

Miinukset: -

Plussat: Excellent location and very clean and comfortable

Plussat: Apartment was fantastic in size and comfort, and felt secure. Location in close proximity to city highlights

Miinukset: Staff generally absent, particularly on arrival with no instructions provided or parking details. It is false that parking is available at this property, we had to drive through the city nearby to find parking with zero guidance. Cleaning not great Location felt unwelcoming Breakfast disorganised and lacking

Plussat: great breakfast

Miinukset: It is quite a long way from the central railway station to this hotel.

Plussat: Very good breakfasts, very polite host.

Miinukset: First of all, if you want to check-in late evening, of course you can, but there will be no one to let you in - you need to call the host, so he can give you code to the main door. Why is the point of asking what time you arrive, when there’s no one to check you in?! Also, you can hear everything through walls - what’s going on in the room next door, everything from the outside.

Plussat: Room was spacious and clean.

Miinukset: Except for the phone call that we gave to the host upon arrival we never met him/her. Keys were in the door. That's it. If you're travelling in Palermo for the first time be sure that you'll not receive any help from the owners what so ever. WiFi did not work the first day. We called to report it but nothing happened until the next morning when some German guests pointed it out and than the staff finally did something. It's funny how unprofessional they were during the breakfast which by the way is a disaster. If you don't come there first be sure you'll not get any ham or cheese or anything savory. They are not refilling anything, not even bread (only after asking we finally got some). On the second day we asked for at least some ham and cheese and lady said they didn't have time to go to the store! Really?! All in all, if you like eating sweets and something that looks like oven pizza for breakfast you're on the right place. Coffee is the worst we had on our trip. Parking is really messy. If you have rented car be careful. Gallery on booking.com should be updated since the room we had is not on the pictures.

Plussat: We were happy with the room we received on the 2nd floor of the building - it was quite large and very clean, and also very quiet, just as we specified. The breakfast was delicious, one of the best coffees I have had at a B&B. Check-in and check-out procedures were smooth and I think the place has very good price/quality ratio. Location wise, it is perfect - very close to the center of Palermo and many restaurants. We found a great place to eat for our night there, about 200 meters away.

Miinukset: My biggest problem was with the parking, you can only park on the street where the B&B is if you have a very small car, e.g. a Fiat 500 - we had something much bigger than that so I could not venture on those streets. In the end, after 30 mins of driving around in the chaotic traffic of Palermo, we did not find an actual, legal parking space nearby, so we just left it in front of a restaurant, 3 mins walking distance from the B&B, but we were definitely quite scared to leave it there as it was not actually a parking space, and also the neighbourhood looks a bit dodgy. Fortunately, all was good the next morning.

Plussat: The B&B is in a great location, really close to the cathedral. It was very clean, the beds were extremely comfortable. The breakfast was exactly what you would expect & staff were attentive. We arrived early and our room was ready which was another plus. We had a great stay and would definitely recommend

Plussat: Great location (walking distance to downtown). Breakfast very varied and lovely staff during breakfast and check-out

Miinukset: There was a hole in the bedsheets, a bit nasty.. the mattress and pillows were not confortable at all. We could not close the bathroom door- a bit stuck..For the check-in we had to make a call to the place in order to know how to do it, we did not have any news or instructions about how to do it (there was a code for the entrance so no problem for late check-in but make sure to call in advance in order to be able to get there), very disappointing and little attentive that part..

Plussat: A very cozy place, modern, clean, well located (near the main train station, with free parking car around the building), very nice breakfast and friendly hosts.

Miinukset: Uncomfortable mattress

Plussat: The location of the B&B White is absolutely perfect ! Just a 3 mn walk from the buses & railway stations, il also offered the possibility to visit the whole historical center of Palermo by feet. The Italian breakfast is a wonderful combination of salted & sweet with a large range of products. The continental one offeredthe possibility of eggs (omelette,scrambled or fried) and ham & cheese hot sandwich. Either the italian & the continental one are a good money value ! Simona & Monia are the most smiling and friendly Hotel Staff I rarely ever met ! The place (bedrooms and shared rooms) are spotlessly clean, tastefully decorated. The comfort of the bedrooms is just perfect!

Miinukset: I liked everything !

Plussat: Good location very close to Palermo Stazione Centrale, staff really friendly. My room was the "Suite" one. It was clean with a big bathroom and a very comfortable bed. Good breakfast!

Miinukset: The only problem is there is no elevator.

Plussat: Near the train station and near the bus station (to go to Monreal); also near the main points of interest of Palermo cause near the main streets. The breakfast is perfect.

Miinukset: Nothing

Plussat: lovely lovely stay !!! Kind and attentive staff and comfortable room!

Plussat: A very nice bed and breakfast.Staff very friendly.Room very clean.No problem with check in or out.Would recommend it to everyone.

Miinukset: carring suitcase up to second floor.

Plussat: Clean, easily accessible, free street parking and self check in available which made arriving late at night much easier. Morning breakfast was tasty and they made eggs upon request. The bed was excellent, as it felt like a high quality solid foam mattress.

Miinukset: n/a

Plussat: One of the best B&B I 've visited! Highly recommended!!!

Miinukset: Very clean apartments and good customer service. Very good location close to old town centre and 2 minutes wslk from the train station.

Miinukset: Ainoa miinus ovat jyrkät portaat, joiden kiipeäminen isojen laukkujen kanssa on aika työlästä.

Plussat: Everything was perfect! Location, design of the place, bed. We definitely enjoyed our stay in this b&b, will recommend it to all my friends who are planning their trip to Palermo

Plussat: It was very easy to get to the central station both by train (Palermo Lolli stop is 800 m from the hostel; a single ticket from Palermo Centrale is € 1.5) and by walking It is just 12 minutes from the hostel to Teatro Massimo.The night receptionist was very nice.The other people that work at the reception were friendly and nice as well.They let me leave my luggage at their luggage storage for free till 18.00 and helped me to print my boarding pass. I liked the paintings on the walls of the common area.The breakfast that was included into the price was also nice.

Miinukset: The door of one of the toilet cabins was broken.

Plussat: The hostel was really cosy and freindly. We also liked kitchen and the food. The other guests were very communitive and freindly. We also had private external bathroom, which was very clean.

Miinukset: Outside was very noisy, due to traffic.

Plussat: Loved everything about the hostel, lovely staff, comfy bed, super cheap, clean, creatively decorated, great communal space and terrace and good selection at breakfast ☺️❤️

Miinukset: Nothing to add here, all great and such good value for an amazing city

Plussat: everything

Plussat: Amazing hostel, you really feel at home here. Staff is super friendly and good to meet people. Excellent location and walking distance to the main attractions of Palermo.

Miinukset: Very noisy in summer with windows open

Plussat: Great staff, very friendly and helpful!

Plussat: Alexander is the best, taking care of everyone, help everything if you have any questions. the vibe is always good, the terrace is the best spot for everyone to hang out, easy to make friends.

Miinukset: Water is not hot enough

Plussat: Musical jam session in the evenings, lovely warm atmosphere, easy to make friends

Miinukset: Needs some fruit for breakfast

Plussat: The perfect hostel - good air conditioning and bunk-beds which didn’t squeak. Thanks!

Plussat: Staff really kind and helpfull. All areas very clean. The hostel has a great atmosphere.

Miinukset: Shower didn't have hot water. I only stayed one night, but the other girls in the room who were there for a few days said It was the same every day.

Plussat: Everything is fine! The staff is very courteous! Excellent!

Plussat: Great rooms and location. Friendly staff. Perfect for a short stay.

Miinukset: Would have loved to have been able to open the shutters in our room so that we could see where we were on the street!

Plussat: Reception staff friendly. Breakfast good. Location.

Miinukset: Not much

Plussat: Erittäin avulias ja ystävällinen henkilökunta. Näin helmikuussa Palermossa oli erittäin kylmää, alle 10 astetta ja satoi vettä ja rakeita monena päivänä. Kuitenkin huoneemme ilmastoinnin sai säädettyä lämmitysasentoon niin, että meillä oli huoneessa tasaisen lämmin jopa 25 asteeseen saakka.

Miinukset: Usein hotellien wlan verkon nopeudessa tai pysyvyydessä on ongelmia. Täällä verkko katkeili myös ajoittain ja verkon signaalivoimakkuus heitteli huonosta tyydyttävään, vaikka tukiasema näytti olevan huoneemme ulkopuolella hissioven päällä.

Plussat: We stayed there for four nights. Staff were very friendly and helpful. Also very efficient. Breakfast was nice enough. The location was good and the room was large. We enjoyed our stay!

Miinukset: It would have been greater if there were a coffee set (a small electric kettle, coffee cups, spoon) in the room. The room was also dark, but we were outside most of the time anyway...

Plussat: Its location was really great & staff very helpful& friendly

Miinukset: Internet was not a100 percent

Plussat: Clean , great staff lovely breakfast perfect location

Plussat: Staff helpfully and location was great

Miinukset: The bathroom needed regrouping and the Irconditioninf was not adjustable. Room was too hot in the night

Plussat: Location and breakfast

Miinukset: There were sposts of mold in the bathroom.

Plussat: Was very cosy and comfortable

Miinukset: All good

Plussat: The room was huge and always clean! You had a kitchen and a big bed! The location was the best! It was near EVERYTHING! I can so recommend this hotel!

Miinukset: The bed was a little bit hard and not so nice to sleep on, but it was okay.

Plussat: Had a nice suite at a reasonable price. Breakfast was good. Staff were very accommodating.

Miinukset: Slight odor of sewage in the room

Plussat: Good location and lots of places where to eat around. Very clean and nice staff.

Plussat: Nice hosts, Clean, lift, balcony, great value for money you pay, would recommend to stay there.

Plussat: Staff is friendly and helpful but not much English.

Plussat: The location to the center and transport was good.

Miinukset: The description says there is parking available, which is rather parking on the street.

Plussat: Owner left you to get on with your stay, not intrusive. She was polite and professional. Room was like traditional pension.

Miinukset: No where to park car, owner had little of other languages. Not a great area.

Plussat: Great location in the centre of Palermo, within close walking distance of the main tourist spots and the local market. The room was spacious and clean with a small balcony to watch over the street below. It is also on the airport coach transfer route and just around the corner from a supermarket.

Miinukset: The property was slightly difficult to find as it it within a large high-rise building. We didn't receive instructions on how to enter the building (which was locked when we arrived with no clear intercom system) or where to find the apartment once another resident had let us in when passing by. It's actually on the 2nd floor and can be reached by stairs or an old-school elevator :)

Plussat: The room was fine but there was no kettle or way to make tea or soup. The location could hardly have been bettered and the host was very friendly.

Miinukset: The coffee (latte) was almost cold but was replenished. Too many sweet things at breakfast and no fruit. It was okay but not very substantial though one could have eaten more sweet rolls if one felt like one!

Plussat: The B&B was good for a quiet stopover, and an easy walk from Centrale. The bed and room were not luxurious but were clean and ok for the price. The breakfast was standard Italian - croissant in a packet, jam and good coffee. The owners were lovely and friendly, though the language barrier was a bit difficult after a flight.

Miinukset: The check-in was not easy (particularly as we did not speak Italian). We had arranged to arrive at 10pm and were told that was fine, however when we arrived we could not find how to get into the building. Eventually we were let in by other people in the building and they directed us upstairs (Level 2). The bed was a bit uncomfortable and pillows were thin, so new bedding would make a world of difference.

Plussat: Kodinomainen majoitus, mukava perhe. Lähellä asemaa ja keskustaa.

Miinukset: Huoneessa oli liian kuuma, koska ei ollut ilmastointia vain tuuletin katossa.

Plussat: Great location, and very friendly staff.

Plussat: Location

Miinukset: Breakfast

Miinukset: Coffee was like dishwater

Plussat: The food was great, we had breakfast and lunch. It was an excellent location. All the staff were friendly and helpful.

Miinukset: NA

Plussat: Staff was excellent. Room service was very prompt. Restaurant is good.

Plussat: Room service very efficient

Miinukset: Never cleared the table or gave fresh towels

Plussat: Location was the best. Walkable to all the sites in Old Town.

Plussat: Everything

Miinukset: Nothing

Plussat: Nicely appointed rooms in great location. Friendly, helpful staff.

Miinukset: not their fault, but there was a power blackout one night.

Plussat: Location is great. Within walking distance of all the major sites and especially if you want to experience / taste the local culture. You really can’t beat the location. Staff were friendly and helpful.

Miinukset: Generally good but needs something upgrades in bathroom particularly.

Plussat: Generous size to the room. Quiet piazza and in an excellent location. Appreciate having a kettle. Plenty of storage space which is good for me as I am here for 10 nights in total. The courtyard is a pleasant place to sit.

Miinukset: The front step coming into the entrance needs fixing to meet Engliah speaking country standards as most of the guests appear to come from overseas. I have slipped off it several times. There has only been a fresh fruit platter at breakfast once out of four mornings. The bread rolls could be varied. The cereals are all refined so I have gone and bought my own.

Plussat: check in/out average

Miinukset: all the staff (except one Lady at check in) was very unfriendly including porters and waiters at aperitif and breakfast room. really seems that we were bothering them...…..a smile and a 'good morning' will help

Plussat: Friendly staff. Good position for old town.lovely roof top views.

Plussat: Center of Palermo , Clean great location. Thanks

Plussat: Staff were great!

Plussat: Good hotel for the price i paid.

Miinukset: Noise from outside.

Plussat: Great location and very helpful staff. Thanks to the reception staff recommendations, we went to very nice restaurants and bars.

Miinukset: Breakfast could be improved (cheese and bread variety was limited) and facilities were a bit old (but rooms were clean and comfortable).

Plussat: We had a late check-in and a car to park, the lateness of the hour made no difference and we received a excellent service, friendly, efficient, no fuss ,no problems. The room was very comfortable and the bathroom clean and modern. The breakfast is excellent, the best we've had on our travels! The morning coffee served to your choice and is excellent, there is a cooked breakfast, a continental breakfast, cakes, biscuits, flans and fresh fruit, all top drawer and excellent.

Miinukset: Nothing

Plussat: Reception staff were good. Location pretty central....

Miinukset: Room 401 - no windows that you could look out of; like being in a small box! Lift is very slow. Decor in lobby could do with a refresh. Bed was pretty uncomfortable and room only had single pillows for each of us....

Plussat: Several staff members were friendly

Miinukset: Tv, safe, elevaotor didn't work. Walls VERY thin. Confused our day of check out but hotel didn't say anything until after we checked out. Once we realized our error, requested refund, they said no so then we we said it was our room and we may come back. They later texted that we made them lose a customer because we didn't go back....so they wanted to be paid for the room twice.

Plussat: Perfect for the first two night stay in Palermo before our tour started. Hotel arranged airport transfer for us, friendly welcome at late check in, spacious room and bathroom, big comfy bed. A lot of sweet dishes/cakes on offer for breakfast but was happy with the good coffee and tasty hot egg/sausage option. Quick walk to Teatro Massimo which appears to be the central hub of the city.

Miinukset: no complaints

Plussat: breakfast, location, facilities, staff and cleanliness

Plussat: DO NOT STAY!! MY ROOM WAS ROBBED HERE Worst experience on my life.. AND HOTEL WAS IN ON IT!! I was at Mondello beach I received a phone call from the hotel around noon, saying I needed to come back because some stuff may have been stolen from my room because a woman was caught on the surveillance in the lobby. I arrive to the Hotel around 3:30pm. I was asked to sit in the lobby and not go to the room yet (for what reason, I don’t know…) and after 30 minutes of waiting, I told them to take me to the room. For reference, my suitcase has been completely packed and ready for my flight back to New York the next morning at 4am… I first noticed that my laptop and Gucci purse were stolen, which is terrible but I figured that would be the case. What was to come was worse.. I come to find this woman stole all go my bathing suits ($200 each), workout clothes (all Lululemon), expensive dresses, vintage gold jewelry from grandmother, Gucci Purse, Laptop, shoes, all my loungewear, Vintage scarves and bandanas, and a 3 piece Italian swim suit set I got as my 25th birthday gift in capri (800 euro.) She stole my razor and tampons too! I was hysterical. My mom immediately asked to see the video footage. We saw this woman walked into the hotel around 10:45 am.. She looked identical to me - petite, brown long hair, tan. She walked directly to the back and went up the elevator without anyone stopping her. 25 minutes after, she is seen on tape leaving the hotel wearing ALL OF MY CLOTHES, holding a tote bag I got from my cousins wedding with their names on it! It was the most disturbing. 1st - How did this woman walk out with all of the items…. She certainly was NOT holding everything she had stolen from me. Someone must have helped. 2nd - Who robs someones room at 10:45 in the morning? And stays in there for 20 minutes? She knew I had left and she knew I wasn’t coming back for awhile. 3rd - 3rd - How did the hotel know she robbed MY room when they made that phone call?

Miinukset: The robbery wasn't the worst part... How the hotel handled this TERRIBLY. My mother, being a lawyer, made them come with us to the police station to file a report. They said in their report I had left the door open, which was not true. The door clicks automatically and you need a keycard to access. We got the police report, went back to hotel and they filed an insurance claim. Once we got back to the states, they went pretty much radio silent. They refused to refund us for my room (FYI - I stayed in my parents room that last night… because I was so scared.) and they still had us pay!! It has now been over 4 weeks and we have received nothing back but a confirmation that they filed the claim. We have emailed them countless times, probably over 15 total, to receive one worded responses. They have done ABSOLUTELY NOTHING to try and make up for this. It was very clear and obvious someone at this hotel tipped off a gypsy woman and had a part of this robbery. I am a 25 year old woman who lives and supports herself in New York City. It has been financially and emotionally draining to start over and repair the damage of what I had stolen... If you read all of this, PLEASE do not stay here!! I am trying to help.. I don't wish this on anyone!!

Plussat: Breakfast and location

Miinukset: Rooms a little smaller than pictured

Plussat: The owners were amazing, the room was very comfortable and it was very easy to check in and out. They were even so kind as to reserve a restaurant table for us several times, which always lead to good meals. :)

Miinukset: The only issue we had was that the wifi sometimes didn't work...but I think this is a general problem in Sicily.

Plussat: We were very pleased with our stay in this guesthouse. Took a room with a private bathroom. Everything is very clean, beautiful interior. The property lies 30 minutes walking distance from the city center. Arrived ahead of time check in, but were able to leave the bags while preparing the room. The owner Giovanni was in contact on all questions. Recommended

Plussat: The staff were very helpful, gave us a few lifts and directions, also let us leave our luggage the day we checked out until we had our bus journey that night! The room was beautiful and very spacious!

Plussat: The owners were super friendly and even recommended other areas in sicily to visit.

Miinukset: The place was a little hard to find, and a little out of the way. But that had supermarkets and restaurants in close proximity.

Plussat: Enerior and stuff

Plussat: Cozy room and apartment not far from centre, Giovanni was very nice and recommended us where to go and what to see.

Plussat: The room was spacious, well decorated, very comfortable in a quiet neighbourhood. Giovani and Daniela were very friendly and helpful, he gave us tips on where to go and what to eat. If you want a really personal, local experience I recommend you stay here.

Plussat: Very good location, everything interesting in Palermo is near. Very clean, extravagant with flair and comfortable room. Big bathroom with all. The owner Giovani and his wife Daniela are very friendly, kind and helpful. If we visit Palermo one day again will stay at Casale D’Or again!

Plussat: Excellent location - very quiet and yet not too far from the city centre. Good size of the room as well as of the bathroom. Helpful host, who lives next door, provides a map and tips of things to see in and outside of Palermo.

Miinukset: Room wasn't ready to move into until the early evening, instead of advertised 15:30. Very small kitchen not fit for cooking proper meals.

Plussat: Suite was really comfortable and spacious and Giovanni is really caring and helpful host. Thank you!

Plussat: Location the Best.....great Facilities. Breakfast excellent.......friendly staff.

Plussat: Fantastic location in the historic district.

Miinukset: Breakfast was not good. Out of things and did not replace. Shower did not work well in the room and they could not fix. Disjointed way of getting to room. Have to use 2 elevators and some stairs. We were there 45 minutes prior to check in after flying all night long. They would not check us in early. No coffee maker in the room. Only tea. This could be a fantastic hotel if they improved on things. Front desk staff was knowledgeable about the area.

Plussat: Location

Miinukset: Staff was unfriendly. Towels missing in rooms. Sandy sheets so possibly left from previous guest. Broken shower door. According to booking confirmation we would have access to the Spa but they wanted to charge us Euro 30 per person so for our family Euro 150. Parking was supposed to be Euro 15 but they charged 20. Very run down facilities.

Plussat: The room was comfortable and quiet room.

Miinukset: Impossible to reach the hotel by car as the roads are all block by police - pedestrian use only street. Therefore also useless car valet services being offered + the hotel parking is closed overnight making it impossible to checkout your car for an early morning departure.

Plussat: Location was perfect! In the heart of Palermo. Walk right outside hotel and find yourself in the thick of it all! All of the Restaurants, bars, and shops right outside hotel! No cars were allowed on the street of hotel which was perfect because there was no traffic to contend with. Caught taxis a few feet away at corner. Had a suite which was like an apartment and also a small double room. Both were perfect and met all of our needs. They were both roomy, comfortable and clean. Set of French doors opened up onto terrace overlooking courtyard and restaurant. Loved the courtyard. Dined at restaurant for dinner ..food was our best meal in Palermo. Breakfast served both hot and cold varieties. An abundance to select from. Meats, cheeses, pastries, eggs, bacon, yogurts. Staff was extremely attentive and immediately took care of any questions or concerns. Booked our shuttle from airport to hotel without any issues even though our flight was delayed 2 hours. We will definitely stay here again.

Plussat: Impeccable service. Can’t complain about anything!!!! We arrived in Palermo and planned to stay one night. However our flights got cancelled due to a strike and we haven’t been able to contact the agency all day to change flights in order for part of our group not to miss their connection. Giovanni kindly stayed on the line for about one hour with the airline desk at the airport and was able to get part of us on a flight the same day in order to get to our connection the next one. On top of that, the part of the group that stayed at the hotel really enjoyed it. Very very nice cozy hotel. Nice rooms, really clean and modern. Loved the changing light colors in the shower. AMAZING location right in the center of Palermo. Can’t complain, this hotel is amazing !!

Plussat: The hotel is smack bang in the centre of the old town with easy access to the main markets, key sights, and good shops, bars and restaurants. The hotel is clean and tidy and the beds are comfy. We also paid for a spa experience for two and really enjoyed that.

Miinukset: Some of the staff serving breakfast were not as friendly, attentive or helpful as the main reception staff - they ignored my wife on a couple of occasions - but we appreciate people can have an off day and can't say it massively ruined our overall experience.

Plussat: The location was good for walking but do not stay here if you are renting a car. Impossible to drive to the hotel as all streets leading to it are pedestrian only streets. The hotel says they have parking, but they do not. The room was spacious, but not comfortable. They did not take advantage of the space or use it well.

Miinukset: Parking was horrendous. They lied about it and made us think we could drive to the hotel when we could not. We drove for an hour and called the hotel. They told us to keep trying. Horrible. The bed had only a top sheet on it. No comforter or duvet. The make up mirror was placed a foot too high for me to use and I am 5'10". There was no where to hang up suits or dresses, only shorts shorter than 2 feet long. A few shelves. No other drawers, or areas to out clothes. The staff was rude and unhelpful. We have stayed in many 4 and 5 star resorts in Europe, Asia, USA, and Central America. This was the worst.

Plussat: Is located in the centre of the old town of palermo . Many choises of restaurants and shops around.

Miinukset: The staff is very unfriendly. They find it hard to smile. The breakfast is really poor.

Plussat: The hotel facilities are exceptional, wonderful breakfast, staff were very helpful, although unfriendly... everyone we came into contact with were professional. Beds were super comfortable and when I’m next in Palermo. QuintoCanto will be my first choice!

Miinukset: The elevator is too cramped, prefer to use the stairs.

Plussat: We booked a Queen Comfort room. It was not very clear that this was adapted for disabled, eg very low sink, strange wc, etc. These features were listed in the bathroom facilities description but in small print. I would suggest that rooms like this have a clear indication in the first line that they are meant for the disabled, not the able bodied.

Miinukset: Otherwise fine

Plussat: The hotel lived up to my expectations

Miinukset: The hotel Wifi did not extend into the restaurant which had a different sign in code which nobody explained util I had spent about an hour surfing thinking I was on the hotels Wifi until one app told me I was not. The restaurant staff knew if was different but the main desk did not. Very odd set and not experienced this before so people should be aware and ask.

Plussat: Good location, nice breakfast

Miinukset: Arrived at 4pm... no food or drink available... bar was closed for the entire time of our visit... person that checked us in sent us in the wrong direction for restaurants... disappointed overall

Plussat: It was clean with a recent refurbishment. Centrally located. Stiff white sheets, big fluffy towels and decent water pressure for a shower. Great breakfast and very helpful staff.

Plussat: Located right downtown close to everything. Breakfast was very good too.

Plussat: Refurbished rooms. Very clean. Staff friendly.

Miinukset: Breakfast was not as good as I expected

Plussat: Location and greet staff.

Plussat: Very good and obliging reception staff.

Miinukset: Nothing really fo the tariff

Plussat: Proximity to town

Miinukset: Hard noisy bed

Plussat: Location was great. Staff incredibly helpful in helping me hire a car. Good recommendations. Nice room.

Miinukset: The bed. Booked extra large double, It was 2 singles which inevitably slide apart during the night.

Plussat: Lovely hotel with nice balcony views to the street. Friendly staff

Miinukset: Couples should expect to sleep on two single beds pulled together. Wifi speed is average

Plussat: Good distance from the train station Nice gym Good room

Miinukset: It was in a dodgy street

Plussat: The location closes to the some tourist attractions and restaurants in Palermo

Miinukset: The cleanliness of the room was just okay, although expected more for a four stars hotel. The room wasn’t that spacious enough. No ironing

Plussat: Great hotel very well located in the historical center of Palermo and close to the seaside and to many points of interest of the city. Welcoming and very available staff, the hotel is in a very nicely renovated historical building. It is at the image of the great city of Palermo!

Plussat: Great location, the room was perfect for our needs and the staff were friendly and helpful.

Miinukset: No complaints

Plussat: The restaurant on the 4th floor is excellent! The included breakfast is lovely. Very accomadating regarding special dietary needs.

Miinukset: No ability to make coffee/tea in the room

Plussat: The terrace was great for breakfast and the a good choice of foods, juices and coffees The room was a great size with a big bath tub! Not too far from the train station which is good although we walked the first time and it probably is a little too far with big bags! Hotel is close to the old town and the main sites and the people working on the desk were more than happy to give us maps, directions and advice!

Miinukset: One of the sinks in our bathroom was broken, we kept on having problems with the electric key card to get into the room and the air con (apparently the hotel can turn both on/off from reception so you have to go back downstairs to make sure they do). No iron, even at reception, so be prepared to look wrinkly for your time in Palermo!

Plussat: Lovely hotel, very nice rooms and staff

Miinukset: Breakfast was nice but a bit limited

Plussat: Location is good, breakfast attendant girl very nice.

Miinukset: As if staying there was a favor to me.

Plussat: Lovely room. We were upgraded. Fantastic breakfast included. Very helpful staff.

Plussat: Comfy bed and spacious rooms (suite room) Good breakfast and happy staff Great location for general access around town

Miinukset: No parking, no ironing board, you need to request for reception to turn on air-con in your room. It was our honeymoon - no special treatment despite mentioning it in our booking (other hotels did)

Plussat: Almost everything and the atmosphere

Miinukset: Nothing

Plussat: Loved our stay here. The staff is so friendly and they remember who you are every time you walk in or out. We got breakfast brought to our room each morning. Our room had a balcony right over the walking street and Opera House. The location couldn’t have been better. The room was clean and comfortable and had all necessary amenities.

Plussat: Location was great. We were able to walk everywhere. Staff were very friendly and helpful.

Miinukset: It is old and in need of refurbishment. Cracked tiles in shower cubicles and bathroom floors, bedroom carpets worn and dirty. It really wasn’t the best experience considering the cost but the staff did their best to try to help us. The price could only be due to the location. Do not expect a 4 star hotel as you will not get one.

Plussat: Paraatipaikalla hyvän palvelun hotelli. Hyvä äänieristys ikkunoissa, kävelykadun meteli ei haitannut. Hyvä aamiainen, sai itse valita mitä halusi syödä.

Plussat: We originally booked 4 nights but got an email as we were flying from the states that our room would not be available for the first night and we would be taken to another hotel, Centrale Palace, our room there was awful. We took photos of the mildew and stains. If we had not been so tired from the long travel time we would have gone elsewhere. So that was a disappointment after having booked a hotel months ago like Massimo Palace which is lovely. They did send a car to transfer us the next day and made an adjustment to our bill. The breakfast was good, room very clean, staff professional and helpful and terrific location

Miinukset: Didn’t like substitute hotel they sent us to for the first night.

Plussat: Very helpful staff

Miinukset: The breakfast that was included was very unimaginative. Bread was hard and dry. No yogurt, no fruit or juice. No cereals. Only one cup of coffee.

Plussat: Location was excellent by the opera house in the pedestrian area of Palermo. Staff were very helpful booking restaurants etc. Breakfast in our room was very good with two choices sweet or savoury .

Miinukset: There are quite steep steps leading to reception (and no lift), this was not made very clear in their description although having said that there are staff to help with your bags. When we used the shower, no matter how careful we were, water leaked out of the bathroom on to the bedroom floor which was marble so became very slippery when wet, the staff dried the floor every day but it was still a badly designed shower base and needs to be fixed.

Plussat: Everything. Staff were exceptional and perfect location.

Miinukset: Nothing really.

Plussat: Staff very attentive and helpful. Breakfast was very nice - served in your room or a small lounge.

Miinukset: No.

Plussat: We really enjoyed our stay at Massimo Plaza. Great location and super friendly & helpful staffs. Special thanks to Francesca!

Miinukset: An elevator to the hotel would help but not sure if local government will allow that. Other than that, it is a great hotel.

Plussat: Location good

Miinukset: Not having a breakfast room with buffet and choice.

Plussat: Breakfast choice limited but reasonable quality and adequate . Can be served in the room but preferred the breakfast lounge . Staff very friendly and helpful . Location next to the pedestrian main street couldn't be better and plenty of restaurants down the side streets . We had a room with a front view which I presume would be better . Room size good .

Miinukset: Because it is a small hotel you have to choose a breakfast time but that didn't cause us any problems . Our first option room was next to the breakfast lounge which wasn't so good but they changed us to a nicer room .

Plussat: Quiet location, nice garden, very fine breakfast.

Miinukset: Difficult to visit the old town with public transportation, and even worse with car.

Plussat: Nice garden, very friendly staff, especially in the garden bar.

Miinukset: I was very disappointed, bbecause of A/C did not work for 3 nights (4days). I was reporting it repeatedly but no results... so it was really uncomfortable, because we couldnt sleep in such a hot temperature! Its a pitty, because

Plussat: Staff was very friendly and helpful.

Miinukset: Nothing

Plussat: Hotel has a very nice patio where the bar is located. You can sit and relax there, have a drink. You will be surrounded by palm trees etc. Bar service will take a good care of you and is very kind. Cleaning service was very good and kind. Keeping the room very tidy and stocked with clean towels, water and toiletries. Parking area was in the object. Breakfast was good but rather far away from fantastic. For fantastic breakfast in Italy I would expect products like a variety tomatoes (only green tomatoes were available), mozzarella and other cheese selection (only some random yellow sliced cheese was available). Also for Sicily a freshly squeezed orange juice would be nice! Scrambled eggs were just a solid egg block. I do not think those are too high expectations - I had a breakfast like that in Sorrento some time ago and the hotel price was just a bit higher than here.

Miinukset: Unfortunately the downsides were killing our mood constantly. First of all it seems like we were given lower grade room than we booked. We were supposed to have classic and we had economic I think. The room was veeery small and there were no windows (sic!). The only way to let the light in was the glass door (entrance to the room) which we had to keep curtained as we didn't want people to peek inside. Internet connection was very poor! Almost not working in most of the parts of the room. The air conditioning system was terrible. First of all, one day (and night) there was aircon malfunction and it was not working at all. Another unacceptable for me thing is that AC control is not up to the guest - it is controlled by the reception desk. It seems like you can request to lower the temperature in your room but then for some reason (energy savings?) it was changed again. Quite a few times I had to go/call the reception and ask to adjust the AC but then it was changes again. The worst was the night-time when in the middle of the night I was waking up boiling - temperature initially set (by my request) to 19C was changed to 27C. I'm not used to sleep in the temperature like that and I'm always booking rooms with AC. In this case, for me there was no AC.

Plussat: On site parking close to a lovely restaurant All amenities suited the purpose of our stay and the breakfast was great. The staff were friendly

Miinukset: The shower didn't work properly but wasn't an issue

Plussat: Great hotel for families.very clean

Miinukset: The air condition...

Plussat: The room, the staff, the location.

Miinukset: We paid twice for the room due to a mistake we made selecting the date online. They refused to reimburse any part of the fee. This reflect on the value for the money review.

Plussat: The reception staff were very pleasant and helpful when we arrived. Room very clean and comfortable. The sky tv was good in the room. A little bar outside was also nice and staff pleasant. We stayed for one night before going to airport the next morning and this hotel was perfect for that. It’s out of town with limited surroundings so I wouldn’t select it for visiting the city unless you are happy to pay to taxi in and out.

Miinukset: Breakfast was served until 10am but we arrived at 9.20 and the staff looked disgruntled. The hot food was almost gone and the coffee machine wasn’t working. The mature male waiter looked very grumpy! What was available was fine.

Plussat: The hotel is ideally situated to take advantage of the public bus system. One bus (101) starts it’s run near the hotel and goes direct to the centre. Very convenient.

Plussat: Everything was very clean and comfortable. Staff were very friendly.

Miinukset: I booked the room type that had a double bed and a single bed but was put into a room with just one double. Not what you want when you are travelling with your brother. This was disappointing because when I pointed it out to staff he said there were no rooms with more than one bed.

Plussat: Nice and clean room, kind staff

Miinukset: A bit far away from the center. The 4th bed was not that comfortable.

Plussat: We stayed there for the night to catch a flight back to Rome - The location, just 15min walk to the historic center

Miinukset: - The room was a little small, but for just the night, it did just fine. - The view was impeded by the external window blinds.

Plussat: Good location for the centre of Palermo although it was difficult to find in the dark as the sign of Palermo Rooms on the wall was quite small. Room was comfortable and had all the facilities advertised.

Miinukset: Personally, I don't like too much sweet stuff for breakfast, however, they did provide cheese and ham which was fine. Parking was a bit difficult as it was very busy and in the morning cars were just waiting for a space to be vacated.

Plussat: Ihana henkilökunta, terveisiä vaan Fabiolle ja tytöille. Aamiainen riittävä ja sijainti hyvä.

Plussat: The staff were incredibly polite and professional. The property and room was clean and served our purpose for a short city stop over very well; the large family room accommodated 3 adults + 1 baby comfortably and the beds were incredibly cozy - Lovely shower too!

Miinukset: Nothing to report

Plussat: Breakfast, room, location

Plussat: Aamiainen on perus mannermainen aamupala ilman hedelmiä ja vihanneksia, mutta muuten oikein toimiva. B & B on pieni ja toimiva, sijainti hyvä ja rauhallinen, noin 20 min kävelymatkan päässä vanhasta kaupungista. Huoneet isoja ja pesuhuone toimiva. Kaikki tarvittava peruspalvelu löytyy, parkkipaikkakin löytyy läheisen hotellin pihasta. Omistaja avulias ja neuvoo mielellään nähtävyyksistä.

Miinukset: Sisäänkirjautumisessa oli hieman odottelua ja vastaanottaja oli vähän kiireisen oloinen, mutta kaikki hoitui lopulta mallikkaasti. Aamiaisella kaipasin vähän jotain vihreää tai hedelmiä. Niitä tosin saa läheisistä hedelmäpuodeista kotikadulta ;-).

Plussat: Great service from polite friendly people.

Miinukset: Location is a bit disappointing. I feel it’s common in Palermo- shuttered stores on street and uncollected garbage lying around outside.

Plussat: Everything clean, kind service, breakfast perfect. I got useful information about Palermo! I recommend that place.

Plussat: It was in a central place - ok for the price Just a bad when you need it and nothing more

Plussat: breakfast was good....rooms very clean......location just perfect.......good value for money....staff very helpful and always sweet.......beds really comfortable.......even the rooms are quite big.....enough space for everything..........good choice to stay in Palermo!

Miinukset: the entrance ...but just when you enter the rooms completely different!