Expect Full aircraft in economy
Fast, good loads in and out, totally worth of price.
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Miinukset: "Bags were soaken wet at arrival"
Plussat: "Staff were kind entertaining and friendly"
Miinukset: "Boarding was a bit long"
Miinukset: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."
Miinukset: "The crew can be nicer"
Plussat: "The flight was smooth."
Miinukset: "Seats very hard and uncomfortable. No food or water provided unless paid for. No entertainment onboard, not even a magazine."
Plussat: "It got me to where I wanted to go"
Miinukset: "The crew were more interested in flirting with each other and seemed oblivious to much else. Once we landed loads of people got up, the aeroplane then started moving again and people were falling into each other - not a single member of cabin crew said anything or encouraged people to sit down"
Plussat: "Seat was fine considering the cost."
Miinukset: "Ok but i accidentally started queuing in the priority queue and was told that i needed to be in the other queue, even though i was there very early on. I think i should have been allowed to join the other queue at the same spot but went to the back of the other queue. Apart from that it was fine"
Plussat: "They denied the me boarding,I want my money back"
Miinukset: "They charge extra for everything! Who can print their boarding pass while traveling?! And there’s no way to print it well in advance. The seats were very uncomfortable and not one staff member smiled the whole time. I won’t take the airline again no matter how cheap it is"
Plussat: "Short and comfortable flight"
Miinukset: "Setting off time delayed by 40 minutes"
Miinukset: "I was charged an extra $141 because I did not check in on time. When you’re traveling the internet is not available at all time. I’m very disappointed with the service."
Miinukset: "Not good communication regarding delays-except from the pilot after we were waiting too long."
Plussat: "The crew was very warm and the seats had great room."
Miinukset: "There was no entertainment."
Miinukset: "Flight was an hour late and they changed the gat 3 times. Boarding took a long time and was like a cattle call."
Plussat: "Very efficient."
Miinukset: "Long line; small seats."
Plussat: "Boarding at el prat"
Plussat: "Nothing. Worst travel delay of my life. How about brokering a partial refund for the EXTREME inconvenience that ruined the first 24 hours of my vacation and cost me a bunch of extra money as a result?"
Miinukset: "The flight was supposed to take off at 1555 hours and didn't take off until 0030 after midnight. Crazy!"
Plussat: "Nothing. I would never fly this airline again."
Miinukset: "You literally can’t bring any baggage on the flight even thought they say you’re okay to bring a personal item and a carry-on."
Plussat: "I like checking the carry on bag"
Miinukset: "I paid twice for 1 bag"
Plussat: "Cheap prices"
Miinukset: "Last minute rearranging if passengers so that those who had picked their seats ended up somewhere else... Not impressed"
Plussat: "I like a quick and efficient boarding process."
Miinukset: "I don't like to sell foods in the airplanes."
Miinukset: "They don't tell you there isn't a bus or transportation to the airport, when I got to where they said to go there was no bus, either go back to Paris and take a bus so I just flew with someone else... not impressed."
Plussat: "Comfy seats and good legroom, great cabin staff. Good special assistance much appreciated."
Miinukset: "Flight delay but quality of service made up for it."
Miinukset: "The flight was one hour late"
Miinukset: "There was a 50 minute delay and they kept us outside in the rain and wind fir half an hour"
Plussat: "Crew were good and the pilot got us there very quickly."
Miinukset: "Total carnage at stansted. No queues. Priority boarding a waste of time and money. Delayed over an hour. The plane turnaround was so quick the toilet hadn't been cleaned. Not hand towels. Blood stained toilet tissues all over the floor. Utterly disgusting."
Plussat: "I thought the flight crew was welcoming and friendly."
Miinukset: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
Miinukset: "Very slow to board, had to walk across tarmac, thin plastic seats that don't recline"
Miinukset: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"
Plussat: "Timely departure/arrival Seats and space"
Miinukset: "Boarding Bag to be delivered to crew while boarding. Sometimes one plans to travel with just hand baggage to meet connection flights. This should be respected!"
Miinukset: "What can you expect from Ryanair? They treat their passengers like kettle when boarding. Specifically we had to stand and in a hot anghar before boarding for 40 mins. No seats, water or idea why we have to wait there rather than the airport. I experienced it so many times and tell myself never again. if I have an option I never fly with them."
Plussat: "Fast boarding and deplaning. Organized luggage stowage. Friendly crew."
Miinukset: "The legroom has gotten to be a joke. What's next? The honey-comb? If you can't have pockets on the back of the seat, it's gone too far."
Plussat: "Efficient, timely boarding,smooth flight."
Miinukset: "Nickel and dime you to death with charges. You pay extra for EVERYTHING! Also barely did any directions in English. Since it was an Irish airline I thought they would speak English on board and at gates much like Lufthansa does German. Thus no understanding of how to even purchase food or beverage on flight. Not many options to Sicily tho so you are at their mercy."
Miinukset: "No information from either Kayak or Ryan that I needed to finds a way to print my own boarding pass or face a $50 fee. Absurd!"
Plussat: "Was not able to fill out this survey on my IPAD, but I would have given it a great rating."
Miinukset: "Couldn't check in early on the app because of US passport. Nothing directed us to the website, saying we could check in there. 2 hour shift before the flight was looking for a kiosk to check in- they had none. Had to pay $100 euros just to check in at the desk."
Plussat: "Left and arrived on time; seats were bigger than expected for basic economy though not equal to "extra" level on longer flights."
Miinukset: "Constant sell-sell-sell announcements, pushing everything from food/beverages (nothing complimentary) to raffle tickets. We were required to surrender a bag at boarding because cabin baggage was overbooked, but most people took theirs on anyway. While we followed the rules, we paid the penalty of having to wait for the bag to be retrieved. It cost nothing but time, fortunately. But the bag surrender before the flight was not convenient or easy to monitor. Also agree with the other reviewer that online checkin is required to avoid a fee. And the requirement for non-EU persons to have a PRINTED boarding pass was a pain. Luckily, our hotel agreed to do this for us, but many travelers don't have the option."
Plussat: "Excellent service from the crew and fantastic freshly brewed coffee"
Miinukset: "Please tone down the yellow in your planes"
Miinukset: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Plussat: "Crew friendly and efficient."
Miinukset: "Seats uncomfortable, did not recline, we're hard. No snack or beverage service. No audio entertainment."
Plussat: "We got to Palermo so I am thankful for the pilots."
Miinukset: "1. We were not allowed to take our carry- on luggage on because it was said to be too bit; however other people in our section carried on bags of the same size. 2. We were put on a bus but then kept in it for at least ten minutes before we were taken to the plane. 3. The seats were uncomfortable. E plane left 18 minutes late because the boarding was handled so poorly."
Plussat: "Cheap, on-time, available routs"
Miinukset: "Boarding process, lack of leg room, non-declining seats, on flight advertizing"
Miinukset: "Flight was delayed and no on was told"
Plussat: "Good for a quick flight somewhere. I wouldn't fly it long distance."
Miinukset: "Landing was a bit bumpy"