Best Western Au Trocadero

Location and room.

I’m very sad on giving this so bad review for my first time but I really had no choice. The hotel overall is good but I booked here for only one reason: the Eiffel Tower view. As I wanted a room with that detail, I contacted them by phone and spoke with a man that confirmed me the tower view room. At that point (almost one month ago) we decided to keep that room booked and to go there (even if we had the chance to cancel the booking for free and search for others - useless at that point as we booked the room with view). When we reached the hotel, last night, they couldn’t give us the room with the view for no availability. I was really disappointed as I chose to pay that room for a specific reason. I could go somewhere else (even away from Trocadero) to pay less and don’t see the Eiffel Tower anyway. The lady (very gentle) on reception couldn’t give us the room and explained us that, probably, the man who confirm us the booking for the room, didn’t update their booking system too. To sorry about the situation she offered us a breakfast to sorry about the situation, but we didn’t want it as we had plans to visit and eat during our visit, elsewhere in Paris. In any case we didn’t have the promised view of the tower and neither any discount. In my final opinion this is not the correct way to work, especially to the man that gave us a fake information.