Puerto Vallarta hotellia

Plussat: Very very clean and comfy. Great breakfasts. Close to beach & restaurants

Miinukset: Can't think of nothing

Plussat: Just about everything

Miinukset: Very small pool

Plussat: Clean bathrooms

Miinukset: Air-conditioner in room struggled to cool the room. Was mostly hot throughout the day. Not what I expected from a 4 star hotel. Jacuzzi was dirty. First room hotel staff showed us was dirty (stained walls, dirty windows, stained covers)

Plussat: Sightseeing & relaxed & ate ALOT of authentic Mexican Foods

Miinukset: Loved EVERYTHING I definitely will be back VERY soon

Plussat: Location is excellent , rooms are clean , 2 small waters per day were nice.

Miinukset: Activity shark around the corner was relentless walking to and from our hotel. Pool is a large bathtub that fits 2 people max.

Plussat: Great location, very friendly staff

Miinukset: Pretty run down. My sister’s room was damp and moldy and the room they offered wasn’t much better. Duvets in our room were old, pilly and no longer white and there were patches on the sheets. Mattress was not great. It did not warrant the high numbers it advertised.

Plussat: As always we have had a great stay. The rooms booked through booking are great and always face the exterior of the hotel. The staff are great and accommodating and always action our request for a balcony and mini fridge. All staff are friendly and helpful. Beds are amazingly comfortable and aren't your standard hotel beds and linens, they are mutch better. Morning breakfast on the rooftop with Monica is also great and offers eggs cooked to order, some local stew specialties, fresh cut fruit, cereal, coffee, juice, chilaquiles and waffles or pankakes. Thank you for making our stay memorable as always.

Miinukset: There is absolutely nothing i don't like about the hotel or staff. One suggestion however would be for access to a microwave in the communal rooftop area for when the kitchen is closed. Oh and the shower heads could use an update.

Plussat: Friendly staff, comfy bed, proximity of hotel to everything.

Miinukset: Poor Wifi.

Plussat: The staff and service at this hotel were above and beyond expectations. The location is perfect being that it is steps away from everything that Viejo Vallarta offers and even closer to the malecon and the beach. I would recommend this hotel to anyone.

Miinukset: Like one of the reviewers noted, I too was placed in a room that faced the air conditioning units in the courtyard. The best outcome for this situation is that I know I would have been moved to a better room if I had asked. But I was only there one night so didn't bother.

Plussat: Booked at a great price of $50. Not sure I would stay at their published price of 1200 peosos. A bit expensive. Very clean, very comfortable, very quiet, very friendly staff, great location, but no character.

Miinukset: No character. Could have been in any city on n the US

Plussat: Location, price and great included breakfast made to order.

Miinukset: Mattress was soft hallways can be noisy late at night.

Plussat: Tasty Breakfast located on roof deck

Miinukset: Shower never warmer than cool and sometimes downright cold.

Plussat: Great location for walking the Malecon which has wonderful restaurants and drinks!

Miinukset: The sliding door on the bathroom. Was like a piece of plywood and didn't slide easily and it was heavy.

Plussat: Loved this hotel. Very affordable, outstanding location, and exceptionally friendly staff. Everyone I interacted with at the hotel was super helpful. The rooms were simple but comfortable, clean, and safe. AC was strong. The pool was refreshing and all the food I had at the cafe was delicious. Honestly, I was surprised by how outstanding my experience was for the price. Hotel Rio Malecon is a secret treasure!

Plussat: The staff is excellent The view was excellent the food was excellent everybody was friendly made you feel like you were at home McDonald's

Plussat: Being in the heart of the city. Walk to cathedral, bus to Arches for snorkelling, local authentic Emilio Zapata market. Family owned restaurants

Miinukset: Main city street noise. Get room off Main street

Plussat: The price is obviously a plus. The staff were really nice and the concierge spoke really good English. The air conditioning worked really well. The pool is beautiful however right in the middle of everything so everyone is watching you from the restaurant and the hotel rooms. I also liked the location, it felt right inside of the culture of Puerto Vallarta, it didn't give off that resort vibe at all, if that's what you're looking for.

Miinukset: The shower we had would always flood the entire bathroom, with only a thin curtain and no ledge to catch the excess water. Also, everything just felt dirty. We found a weird yellowish stain on our sheets and they always felt a little sticky. Oh and by far the worst part was all of the fleas. There were hundreds of fleas in the bed, on the floor. Everywhere. And even though the air conditioning worked, it was so loud it's hard to hear your spouse talk.

Plussat: Great location very friendly staff. Small but very clean and a comfortable bed. A little noisy from the street that we found enjoyable.

Plussat: AC works very well, cleanest.

Miinukset: the bed wasn't comfortable at all.

Plussat: Staff very friendly and helpful. Very clean

Plussat: The staff were friendly and professional. The hotel was very clean. The room was private and I didn't have anyone bothering me. It was a nice place to stay, good value for money. Would recommend to solo travelers and couples.

Miinukset: It was advertised on their listing that wi-fi was available in all areas, which was the main reason I chose this hotel over two others. Unfortunately, some rooms didn't have any wi-fi signal and in my room I had to place my laptop close to the door to get the signal. Also, the 3pm check-in was very late for me. 12pm or 1pm is acceptable.

Plussat: Comfortable, location

Miinukset: Busy street out front

Plussat: Staff and location were amazing. It's one street away from the Malecon, but it's not as busy. The restaurant was great as well. You get amazing food for a decent price and it's not as busy as all of the restaurants on the boardwalk. You can enjoy your meal in peace.

Miinukset: Beds were tiny.

Plussat: Close to the Malecón and an awesome housekeeper Brenda!

Miinukset: No elevator.

Plussat: Location

Miinukset: Security bad. I had to take my key myself because staff wasn’t there for at least 5 to 10 minutes. I could have taken anyone’s key and vice versa. I couldn’t get a towel when checking in at 3 . It took an hour to be able to shower.

Plussat: There was no breakfast, but there were nice places nearby.

Plussat: Price and location

Miinukset: No comments negative

Plussat: For the money it was a great place to stay. We only needed a place to sleep and shower and it worked great for just that. The staff was friendly.

Miinukset: There wasn’t options for air conditioned rooms, only rooms with fans when I booked. So it was really hot and at times uncomfortable in the room.

Plussat: walking distance from malecon

Miinukset: old building and not well taken care of

Plussat: This place was clean and nice. Location was good and the staff were nice.

Plussat: N/A

Miinukset: All good.

Plussat: Roof top pool often empty ( while I was there ) Roof top restaurant awesome food and cheap Maid were friendly Gilberto - one of the front desk employee Who is very friendly and alway smiling and goes beyond to help you if you need anything.

Miinukset: Roof top restaurant only open at 4pm and closed Mondays. It was cheap and good food. Wish they were open earlier Did not sell or provide ice Bedsheets and towels often stained-

Plussat: We visit Puerto Vallarta frequently (4 -6 times per year) and have stayed at Hotel Encino, as well as their sister Hotel previously, and found them to be likable. This time that was not the case (see below)

Miinukset: Our reservation was through "booking.com" for 2 adults, and we had specified a room with two separate beds. We also indicated a preference for an end or corner room on the quieter side of the Hotel. Our preference was acknowledged favorably by the Hotel. Upon arrival we paid for our two night stay with a credit card and were taken to a tiny room (I've seen closets that were bigger) intended for a single person, and with only 1 twin size bed. We pointed out that we had reserved a room for 2 adults with 2 beds. The bus boy who brought out bags up for us apologized and left to get us the keys to another room . We waited for a considerable period of time, enough so that a lady (not sure if she was a hotel employee or not) asked why we were sitting on our baggage outside this tiny room for so long. We explained,and she pointed out a room two doors down that had two beds, was an end unit, and the door was open, which she said meant that it had not been rented yet. At that point we went back to the lobby to see why the holdup, and were told that they had no two bed rooms available, and that even if they did it would be for approximately 400 pesos more than we had previously booked and paid for through "booking.com". I was perturbed but said no harm done then, just refund the money to our credit card and we will try to find another room somewhere else (not an easy task at 4PM on Saturday the week before Thanksgiving). I was then told "sorry - no refunds allowed"!!!. Arguing the point that either the Hotel or "booking.com" had screwed up and that the room was totally unsatisfactory for our needs, not to mention not what we had contracted for, did no good. Their policy was that once they had your money they were not going to refund it!. I will think seriously about using "booking.com" again in the future.

Plussat: Budget hotel but decent value for what I paid. Excellent location (I think that this is the best part of Puerto Vallarta), and has a nice pool deck. There are several good bars and restaurants nearby (I recommend COEXISTbistro for breakfast and River Cafe for dinner).

Miinukset: My room had no outside windows, just shutters that opened onto the courtyard; you should ask for a room that faces the river, if possible. There was quite a lot of noise due to guests yelling in the hallways and no soundproofing.

Plussat: Its a quiet place.

Miinukset: The pillows

Plussat: Nothing.

Miinukset: Did not get free cancellation! Still had to pay. I will be fighting with my credit card. Even outside of three days. They still refused to cancel for free.

Plussat: Front desk staff was friendly and hotel is easy access to boardwalk.

Miinukset: Room was in poor condition. Stains on bedding, mattress hard and uncomfortable, and had to stand on a chair to reach the A/C unit. Booked another hotel and checked out within an hour. Encino refused to give a refund.

Plussat: Room 116 which is way in back in north east section. My 3rd and probably last stay there. Reservation said room with balcony and river view. When i got there they said no river view rooms available and they said the same thing the next few days. Bed was hard and not level, kind of a humpback. Toilet would only flush once every 15 minutes as is takes that long for the tank to refill. Window blinds were thin so not very dark in the room at night. They updated the TV to a nice flat screen with many channels though only about 6 in english. The TV remote did not work consistently. Maid service was good. Location pretty good for the price, a block or so from ocean, few blocks from usable beach. If you are over 49 you probably would not put up with all of the little problems with this place. If you get a river view room you can overlook most of them, otherwise i would pass. Air conditioning worked OK though loud which helped drown out the street noise. The shower had very hot water to my surprise though the toilet is located basically in the shower which is odd. Ceilings are nice and high. Free wifi, in the lobby only, which is nice. The lights in the room are not very bright making it hard to shave or put on makeup. Saw a gecko in my room once.

Miinukset: Ants and the shower flooded

Plussat: Nice 4 ft deep pool. Always clean

Miinukset: WiFi didn’t always support facebook

Miinukset: Luulin maksaneeni koko majoituksen heti kirjautuessani mutta luotolta meni vielä 50e jälkeenpäin.

Plussat: This was my fourth time staying at this hotel and the comfort level really depends on which room you get. I lucked out this time since I got a corner room on the third floor, with a little balcony - it was much quieter, larger and brighter than some of the other rooms that I've stayed in at this hotel. Excellent value for the money, too.