Puerto Vallarta hotellia

Plussat: We were upgraded for our stay to a grand master suite which was phenomenal! We loved the view from the wrap around balcony and the room was very comfortable. The pool and beach were also fantastic! We really enjoyed our stay overall and had a great time.

Miinukset: The food was decent but not overly impressive, especially for the price of the all-inclusive. The reservations at the restaurants booked up prior to our arrival so we never had the chance to eat anywhere except the buffet, so book your reservations early. Overall a great time though! Would definitely go back.

Plussat: Everything is there. Dont need to go off site if you dont want to. Few vendors. nice beach and public beach nearby. Four star hotel with all kinds of distractions and ways to spend your money. Nightly entertainment is on par with others. Great pools. Great location fabulous rooms - get the ones with sunset sun. They are warmer

Miinukset: Fighting for beach chairs was a gigantic pain. why do people 'claim' chairs and not show up at all. Introduced American competitive attitudes which intrudes on the vacay experience.

Plussat: We've usually been to adult only resorts so we were worried about all the kids but it wasn't bad at all. This resort was great for the value. The music can get loud on one side of the pool area, but if you're on the other side, it's fine. We were also on the 6th floor and didn't hear any of the late music.

Miinukset: It is far from downtown and traffic can build up on the one road. So if you wanted to go there, plan a full day down there.

Plussat: We loved the whole experience with our family of 5 (2 adults and 3 adult children). It was a clean, beautiful resort with great food and wonderful staff. We especially liked the prime-rib dinner in the buffet restaurant, and enjoyed an excellent Italian meal at the specialty restaurant. Great service everywhere. Compliments to everyone.

Miinukset: The first night was a bit noisy with a graduation party, but they were gone the next day.

Plussat: Location. Service

Miinukset: The hotel, even as some remo can be seen, need a major facelift

Plussat: Staff always friendly and engaging Wonderful location and property Good value.

Miinukset: The resort is 28 years old and just a little dated. BUT they are in the midst of renovation.

Plussat: Super clean very safe, comfortable

Miinukset: Nothing g was great

Plussat: The Marina area is less congested than the Zona Romantica which gives the whole area a laid back feel. The pool was a great size and you steps away from the beach. Easy bus transportation to other parts of town. Several restaurants in the area if you don't want hotel food. The public areas were nice with decorated with a certain flair.

Miinukset: I expected more luxe giving the relatively high price - not Four Seasons standards but maybe a little more. The rooms were nice enough but the decor seemed to lack a certain Mexican spark. The rooms were more like generic hotel rooms - nice but generic.

Plussat: The whole experience was amazing. Not only is the property beautiful and so relaxing, but the employees are friendly and very helpful.My husband and I do a lot of traveling and have stayed in all kinds/levels of accommodations all over the world. This has become our favorite place and we return just about every year. In fact,we have come so many times that they upgraded us to a suite this last time which was amazing. The restaurants on site are among the best in Puerto Vallarta. The rooms are always clean and the beach is not overcrowded like some of the accommodations in the hotel zone. It's convenient to the airport and is about a 5 minute walk to the Marina which has lots of restaurants and shops.

Miinukset: The only thing that could be better is to have another few days there.

Plussat: The resort staff was amazing beyond any expectations. Friendly, helpful, and willing to go above and beyond to assist guests in any way. The resort is beautiful and well taken care of. The rooms are beautiful and comfortable. I would recommend this resort to anyone and plan to come back soon. Thank you Daniel, Marco, Alan and Adrian. There are more people I would like to thank but I didn't get their names but they were great.

Miinukset: Nothing.

Plussat: Good facility, pool, activities

Miinukset: Front desk staff not well trained. problems with check in, rooms not ready in a timely fashion

Plussat: The staff at the front desk and in lobby area, plus concierge went above and beyond to ensure we were assisted in a timely fashion. The proximity to walk over to the Vallarta Marina was great.

Miinukset: The drinks on-site are very expensive.

Plussat: I liked the area.

Miinukset: If I stayed longer.

Plussat: I have been to this resort many times over the past 8-10 years. It never disappoints me. Staff are very friendly and helpful and the facility is VERY nice. It feels like home to us and we are from the cold north. We love Puerto Vallarta and REALLY love the Marriott Casa Magna! We will be back again next year!

Plussat: The location. Ocean views. Pool area.

Miinukset: The food could be better around the pool. Mikado was great as usual. The coffee shop could be better organized for order taking, paying. The bar is very nice and great atmosphere.

Plussat: clean hotel near dining and downtown. value was good for what we got through booking.com. staff was mostly friendly.

Miinukset: only issue i had was when i requested a late check out, they refused. i asked to speak to a manager and they changed their mind and gave me an extra hour. just seemed weird, it was the first time i've ever been told no on a late check out request at any hotel.

Miinukset: Hotel about to fall apart . Not good at all , staff was super good though. But hotel is so crappy . :(

Plussat: The bed was super comfy! Loved that bed.

Miinukset: Throngs of American tourists.

Plussat: Everything about this place is fantastic, the rooms have super comfortable beds and everything is very clean. The food was great at every restaurant and the staff is super accommodating. Beautiful private beach and nice pools.

Miinukset: pretty quiet and family oriented. Not a bad thing but if you’re looking for a party vibe, I’d stay somewhere else.

Plussat: Staff is real friendly and helpful

Miinukset: Wasn't a big fan of Blaze restaurant

Miinukset: Not many bar options to pick from, and the ones available we're pretty boring.

Plussat: Breakfast was good and they had a lunch/snack available outside by the pool.

Miinukset: Our bathroom had a foul smell and on our last day the water temp fluctuated from cold to hot. I think there was something wrong with the pipes and needed to be fixed.

Plussat: The friendliness of the team members and the great dining options with no reservations needed.

Miinukset: The overcast weather, was wishing for more sun!

Plussat: Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really?

Miinukset: Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.

Plussat: - The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care

Miinukset: - The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.

Plussat: Great value - food was amazing - staff was very friendly - looks just like the pictures

Miinukset: Beach area little smaller then I would like -

Plussat: Even with the limited access because of the covid-19, staff was wonderful and accommodating. I will be definately be back!

Miinukset: nothing!

Plussat: I stayed a week at the Grand Fiesta Americana Vallarta and absolutely loved my stay. From the moment I got there, the staff was fantastic. They were always willing to help and were very happy and accomodating. The room itself was amazing, and had a fridge stocked with beer, soda, and snacks. No liquor in the room, sadly, so when the bars closed at 1am, there were no options other than having another beer. My room had a really nice Nespresso machine, though they ran out of capsules midway through my stay. No worries as they had a Starbucks-like coffee shop downstairs, though that meant I couldn't have a late night coffee. The bathroom had a small light so you didn't have to turn the lights on in the middle of the night... it's a small thing, but it was a nice touch, and there were quite a few things like this around the room and around the property. The food was outstanding! Much better than any other all inclusive I've been to. I actually woke up to eat at the breakfast buffet, and Yu (the Japanese restaurant) for dinner quickly became my favorite due to their great sushi.

Miinukset: The pools were a bit cold and the beach isn't that great.

Plussat: The service was great. The facilites (bars, restaurants, spa, pool) were nice and well cared for. Everything inside the resort was easily accessible.

Miinukset: The gym was a bit small and cramped. The location of the resort made it difficult to leave on foot - if you are looking for hiking, running, or something like that, you'll need to cab to a different site.

Plussat: The actual villas, buildings and facilities are beautiful, keeping the Mexican style, with lots of green and quiet areas. Staff were very nice and not intrusive, polite and all spoke good English. We had friends staying next door at the Hilton and staff there were rude and annoying if you were just visiting while at Krystal they were nice with visitors and very considerate.

Miinukset: It's obviously run down and needs fixing and updating. Air conditioning in the room was noisy. I guess that's why the price was lower! that of course brings low budget crowd and over the weekend it became very loud, teens and young adults had their own music very high at the pool and it was a cacophony, far too noisy. We moved to the palapas on the beach and it was ok.

Miinukset: Dirty and not a good host. No one explained anything as far as the bracelets and bottled water. No one really spoke English

Plussat: Location: near restaurants, mall, super market, Marina, coffee shop, beach access, pool, courteous staff. Great water pressure in room, very spacious room to include bathroom and shower.

Miinukset: Rooms need updating to include bed, pillows. Need an inroom coffee maker. Small fridge. Horrible internet connectivity in room.

Plussat: I really enjoyed the location. It was a nice distance to the downtown and has a nice shopping center with many ammenities next to it. The beach was nice and very close.

Miinukset: The wait to check in was too long. Staff did not take the time to explain all that was included for the room. I guess if you don't do the all inclusive the staff does not give you the time of day. I got more information from booking.com than I got from the hotel staff. I found more things on my own out of need. The hotel had a nice pool but all the chairs were fool and it was had to get around. Too many people and way too crowded. The beach was not as busy because all the chairs were already taken up to the main pool so people had to lay on the sand and it was uncomfortable. I guess if I had done the all inclusive it would have been a better experience.

Plussat: The location of the hotel. the food is very good and its price is reasonble.

Miinukset: The maintenance of the rooms is poor. I had to request to the staff to be changed from the original room. Problems were leak of water from the shower to rest of the bathroom. Filtration of water from the upstair room to my room.

Miinukset: there is too much noise in rooms no privacy at all too bad for a nice place

Plussat: The staff are the friendliest you'll find in PVR. The food was excellent too. We were surprised with prime rib at the seafood restaurant. Yum!

Miinukset: I didn't like that we basically missed our last day of vacation because of Hurricane Patricia. It barely rained and I never saw any high winds.

Miinukset: Our 'concierge' did the normal, take a 90 minute tour, get some free stuff. The 90 minutes was 4 hours. The free stuff was free anyway. When we didn't but at the end of the tour, two con artists drove us back and set us up for a free breakfast and free tickets to Rhythms of the Night and tour of a new place the next morning WITH NO SALES PITCH. I wouldn't go. My wife and daughter-in-law went. During the taxi ride they were assured NO SALES PITCH several times. When they arrived, they couldn't have breakfast or the free tickets unless they agreed to a "90 minute sales pitch". They left and had to pay for a taxi back. A wasted morning. The bad was so bad that I can't remember anything good about VDP.

Plussat: The food here is great! You can also bring in your own food to cook (the rooms have full kitchens and there are grills outside), but I would consider eating at the restaurants. A tip: The wifi is not free, but if you buy something from the restaurant in the market, you can ask for a wifi code that is valid for the entire day. Otherwise, the charge is $10 per day per device. I was never approached once by a sales rep in the lobby, so that wasn't a problem as some reviews have suggested. On the beach, however, everyone has something to sell.

Miinukset: The hotel is not close to downtown, so a cab ride is required. Also, there are plenty of people trying to sell you things on the beach and that can get a bit tiring.

Plussat: The pool was ok.

Miinukset: Everything

Plussat: Amazing staff service especially by he hotel greeter Pedro!since the minute we got there, he already had gone above and beyond to making our stay there the most welcoming. With this being said, The Westin definitely does not disappoint in how well present, accommodating, and easily accessible to the beach. Defitely recommend a stay here especially during March when all the spring breakers are in town!

Miinukset: Having to pay for WIFI

Plussat: This is a visually beautiful property! We love the lush green grounds, the clean and fairly quiet pools, the large rooms and views. My husband really enjoys the workout facility.

Miinukset: We don't like the rising fees. "Tips" for maid and bell service are now included, and the Westin will charge a US$15 per day "resort fee" starting February 2019. Add 3% hotel tax and the 16% IVA tax that we pay as Mexican residents, and it's not a deal, even at convention rates.

Plussat: Room was nice and relaxing. Check in was easy. Free wifi only in lobby.

Miinukset: Beach was not cleanest water, but most if you go to the beach usually you would leave PVR.

Plussat: Pool design. Friendly check-in staff. Late check-out offered.

Miinukset: Staff seemed stressed and not appreciated by supervisors. Pool lacked towels (were hidden in a rolling bucket), and had zero towels at 7pm when I wanted to go swimming. Lobby was cold and had no warmth or delights. Overpriced food. Far from center of Puerto Vallarta.

Plussat: Pool area, view, size of rooms, cleanliness, beach access, noise level, excellent service

Miinukset: Still seemed expensive, food could be better

Plussat: We loved the gym facilities, tennis courts. Great breakfast spread which was included, rooms were nice and clean. Staff friendly and would deliver drinks to the beach/ poolside.

Miinukset: Wished the beach was longer to walk (cove with little peninsulas that were rocky to cross to get to the next small cove) Didn't like the lunch restaurant/ outdoor eating options during the day.

Plussat: Friendly staff. Lots of nice swimming pools.

Miinukset: Room outdated, and having to pay for wifi in room? This was our second hotel in PV. Not horrible, but probably wouldn't stay here again based on other options.

Plussat: Every single person who works at the westin was SO nice! One morning at breakfast downstairs, I had mentioned to the waiter that my boyfriend and me were loving this place but getting bit so bad by mosquitos after he asked how we were doing. When I came back from getting my breakfast at the buffet, there was mosquito repellant sitting on our table. Arnoldo (our waiter) had left it there for us to use. So nice!! Everyone there was just happy and did whatever they could to make our stay enjoyable-which it was. This place is clean and set in the most perfect location. We cannot wait to go back!!!

Plussat: From the minute you walk thru the door you feel at home. The staff is so wonderful. Location is perfect. Beachfront luxury and pools to get lost I

Plussat: Great hotel, great value for your money, pay no attention to the complaints of lizzards and bugs on the rooms. All hotels in the Puerto Vallarta have this 'problem' because they are so close to nature.

Plussat: Everything was pristine. I loved the temperature and style of the pools! So relaxing! Staff very friendly and helpful!

Plussat: gym facilities and cleanliness of resort

Miinukset: ongoing repair work

Plussat: The gym at the Westin is awesome, the room service pretty good, showers fantastic (double head lots of pressure) Internet fast, bed very comfy, layout of the room good, but the computer desk I could not watch TV at, very easy to get a cab and go into town, friendly staff

Miinukset: I didn't like I could not watch tv and work on the computer.

Plussat: -Comfortable beds, friendly staff,, quiet location, grounds are kept

Miinukset: Book through booking.com a person is not advised of all fee's and taxes, if I had not know the fee's and taxes before visiting Booking.com..... I would not have booked

Plussat: The room was excellent and the view to the ocean amazing. The stuff was very friendly and helpfull.

Plussat: location very nice. hotel staff in club room very nice, helpful. pool very confortable

Miinukset: pricing for drinks, beverages way too expensive. not a very nice beach. did not like bathroom arrangement with the shutters between rooms

Plussat: The location of the hotel is excellent. It's close enough to walk to most things and is right on the beach. The pool area was wonderful too. We never struggled to find lounge chairs by the pool. Staff was friendly and helpful. The rooms were simple but clean which was fine for our stay.

Miinukset: The people in the room next to us stayed out late and were very noisy late at night when they were coming back to their hotel room so the walls must be somewhat thin. The food at the hotel was just ok. I'm glad that we didn't book the all inclusive option for our stay because we would have been tired of the food by the end of our stay. There are plenty of delicious restaurants nearby so there is no need to eat at the hotel all the time.

Plussat: The pool side service we received from Manuel was the only good thing about our stay. He was very attentive, friendly, & fast with our drinks + food.

Miinukset: I absolutely did not care for the pushy time share sales staff that circles around you every time we walked by. You couldn't even avoid them since their stand is right by the lobby & elevator. In addition, their sales tactics were pretty fraudulent. At first, everything sounds free, then these little fees start getting added and quoted rates change. Even when we were politely declining, they would follow you to the elevator or continue to push. I expected better from Sheraton than to allow this on their resort.

Plussat: It was walking distance to town.

Miinukset: I was given a room that was already occupied

Plussat: Location

Miinukset: Cigarette butts on balcony, food trays left all day in hallway, leaked water from window, hot tub out of order, had to pay 50 pesos to print boarding passes. Upon checkout most guest service representatives would ask "how was your stay" "look forward to welcoming you back soon" --- NOTHING.

Plussat: The location was central enough to walk most places and the bus and cab lines were easy to use. The rooms were very clean and the staff was very courteous.

Miinukset: Adult beverages were pretty weak. The condition of the rooms was ok, but nothing special and ours was a bit musty. They were also doing renovations on the tops 2 floors of the hotel while we there. You could hear every conversation that anyone was having in the hall and our toilet would occasionally run for no reason and was LOUD. If you love bad covers of any song, then this resort has the music selection for you.

Plussat: Great customer service

Miinukset: Nothing

Plussat: Everyone was very friendly, helpful and attentive. The hotel was clean. The rooms were very clean. The view was breathtaking.

Miinukset: The only complaint I have is that we booked a king bed and we got two double beds instead, we tried for two days to switch into a room with a king and gave up. They wanted to put us in a smaller room with no view.

Miinukset: The girl at the right side of entry . pushy in trying to get us to visit other hotel. Inconsiderate.

Plussat: The pool area and service was really quite good.

Miinukset: The constant barrage of timeshare sales people and lack of shuttle service from the airport was annoying. The DJ at the pool was loud and went on far too late. Breakfast was only available until 11 and the buffet breakfast was terribly overpriced. We found that the $100/person for the all inclusive was exorbitant.

Plussat: Staff is very friendly, pool areas are fantastic, lots of activities available, location is great (walkable to Malecon and downtown PV areas).

Miinukset: Remodeled rooms are very nice (modern, luxurious), but not all rooms have been updated, and those that have not been updated are mediocre at best.

Plussat: Great location near town easy to get to great restaurants and entertainment. Everything accessible at the property too! Staff great and accommodations comfortable with nice pools. Beach is not good but they are renovating it.

Miinukset: Beach is bad, rocky everywhere and strong currents

Plussat: Location from airport and short walk to town. Lunch was tasty.

Miinukset: Many guests served way beyond their limit made for a sloppy atmosphere. We stayed for one night before heading to our resort in NV. Prob wouldn't do it again. if you're on spring break or a budget this place leaves a lot to be desired. Timeshare pitch was a hassle for guests staying only one night as well.

Plussat: The location is excellent ... just outside the City Center, easy access to restaurants and bars.

Miinukset: The rooms are extremely outdated, the restaurant was overpriced and the food was poor.

Plussat: The pool area & view was great.

Miinukset: The a/c wasn't real cold.

Plussat: Convenient location to places of interest.

Miinukset: Prices have really gone up since my last visit.

Plussat: Great location. Central to all the old town area. Some nice views. Right on the beach. A very decent hotel for PV.

Miinukset: Maybe a little hectic with tourists sometimes. Rooms small. Nothing fancy.

Plussat: Word "meh" would help me define the value.

Miinukset: Price value. Price is only encouraging unnecessary inflation for the town. It needs to be cheaper.

Plussat: Beach next to the hotel. Large room. You don't need an all inclusive there is plenty of good options to eat and bats near the hotel. swiming pool was empty all the time because the beach is within the hotel. Vallarta Tours recommended, offered at the front desk.

Plussat: Location was great.

Miinukset: Room was terribly outdated; water pressure low; room was dark and smelled musty.

Plussat: Perfect location, free parking (they take the car to a secure lot) , good towels. Our room was very musty smelling. . Big confortable bed. Lots of beach lounge chairs but some broken

Plussat: Great location!

Miinukset: Staff are unfriendly and look like they hate their job from end on!

Miinukset: Incredibly small room. Nothing like the booking pictures.

Plussat: Attended the wedding of my best friend with no date, at this VERY romantic resort and had a GREAT time! Not a place to meet singles as it's mostly couples but there are so many things to do that the time simply flew by (but didn't feel like it at the same time)! The staff was INCREDIBLE!

Plussat: The service was top notch. Facilities outstanding. Food was good.

Miinukset: I have nothing negative about this place. They took care of me from the moment I arrived until I checked out.

Plussat: I loved the room in the preferred with jacuzzi on the balcony. And the preferred bar. Most of the staff was nice, some others were nicer if you tipped. Pools and view were top notch.

Miinukset: Other all inclusive resorts I've been at included some free excursions this one had none and not many daily activities to choose from. The options on food was limited on options and time. Only loved one restaurant, Bordeaux. Dress code requirements were a bit restrictive, should have more options for lenient dress. DON'T BUY LIQUOR ON THE CITY TOUR! COMPLETE RIP OFF!

Plussat: Beautiful atmosphere, large room, good food.

Miinukset: They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.

Plussat: I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

Plussat: Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Miinukset: Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

Plussat: Jorge who served drinks/food on the beach was excellent. Isabelle at front desk was very helpful. The bellman were very kind and held our bags for 3 days which was great! The servers at breakfast buffet were exceptional - able to order specialty coffees and made to order eggs, etc. Thank you!

Miinukset: Thought we had booked a "deluxe" room with balcony. Learned upon check in that "deluxe" does not guarantee balcony or bed type. Rooms could use some updating. Beach service varied greatly depending on server. Great location! Great for large group - we had 25!

Plussat: The staff is excellent.

Miinukset: This is not the place for someone who is well traveled. Even the most exclusive rooms are basic, No tubs, no frills. Spa is a joke, Lack of service and amenities. Pools are small and crowded with children, Beach is insanely small and rocky. Very limited lounging on the beach side. The place is covered with Timeshare families. So large parties with many screaming kids! Not the place for Honeymooners, Young singles/ couples, or a relaxing getaway. Best for a family of 5 on a budget.

Plussat: The pool and beach were wonderful. The food was great. Loved the omelette, smoothie and quesadilla stations for breakfast. The fish tacos are a must! The grill not only offered hamburgers, hot dogs and chicken wings but guacamole and pico. The rooms were all pool and ocean view and very adequate. But what really stood out was the staff. Not only were they friendly and accommodating to the guests but never saw any impatience or aggravation between coworkers. We WILL be back to Puerto Vallarta and it WILL be at Fiesta Americana.

Plussat: * Excellent service in many areas. * Asian and Buffet restaurants were outstanding. * Room service was great. * Each employee we encountered was very good. * Drinks were okay. * I want to stay if it had not been for the service issues at the 2 mentioned restaurants this would have been an outstanding review.

Miinukset: * The worst part of this restaurant were the Italian and Mexican restaurants. Service was extremely slow in the Mexican (took a group of 10 3 hours from start to finish.) Service was slow and our server was just rude in the Italian restaurant. We went back to the Italian restaurant a 2nd time encountering this same server and he was even worse the 2nd time.

Plussat: Great people, food and drinks

Miinukset: Had to leave to early to go to the airport

Plussat: All around great stay!!!!!

Plussat: Loved everything about this place. Great food, great selection of beers and cocktails as part of the all inclusive package.

Miinukset: My only complaint would be that the beds could be a bit more comfortable.

Plussat: The Resort was pretty spot on and the lobby was simply stunning. We stayed on the 9th floor and got a great view of the beach and the surrounding area. Hotel staff was friendly and there were plenty of drinks. Family friendly resort

Miinukset: Not exactly for younger couples looking to party. The resort next door looked like they were having a blast the entire time. Friendly Vallarta next door is where the party was happening: DJ, Mariachi, Banda, they had everything. I fee like Fiesta Americana should do something similar if not bigger. Not too much of a bummer though, quick taxi ride to where all the night life is happening

Plussat: Staff is very friendly and polite, always willing to please the customer. Comfortable bed. . Hotel pillows very hard. Very nice small beach, pool. Nice bar in the lobby that stays open late. The Ceviche was great at the restaurant by the beach. Beach waiters are excellent.

Miinukset: Not being able to accommodate large groups in restaurants, only one table for 8 people in each restaurant, and always taken. Waiters were not permitted to join 2-3 tables to accommodate my party. Tables available at buffet but not too many choices of food, gets tiring after few days. In order to share some meals together as a family we end up eating out at La Leche and town restaurants, spending money not in budget. Would not recommend for groups with more than 5 people.

Plussat: The staff worked realy hard to make a pleasant experience.

Miinukset: The food was satisfactory at best. Not a good value for the money. Service to time share holders was a priority, the rest of the guests were given less attention.

Plussat: The breakfast buffet with omelet bar was great every morning. The coffee shop moved out of the gift shop our last day which was a great improvement. The service in adult lounge was always great and well as the food there. The staff for the most part was very friendly. The restaurant wait staff, the desk personnel, the entrance greeters, the cleaning staff were all amazingly friendly and helpful. We were always greeted with a smile and their salute.

Miinukset: The hours for the adult lounge were very restrictive. The swim bar closed at 6pm each night which was crazy. I experienced extremely slow service twice while I was there and each of times we left the venue. One of the instances was reported to staff who corrected it the next day, the food on the special nights was lacking flavor and didn’t seem all that special. The overall quality of the food was lacking when you compare it to the Grand Fiesta.

Plussat: great location if you're looking for a beach and a swimming pool. all rooms have ocean view, are clean and have the expected comfort for this standard. Breakfast restaurant in particular is super: in open air and at the beach side.

Miinukset: it might be the only negative point of this hotel, but the sound isolation of the rooms is terrible (concrete building, tiles and concrete all over the rooms and corridors (no carpets) boost any sound all over the building ).

Plussat: The hospitality of the staff.

Plussat: Wonderful lobby, all rooms with ocean view, comfortable beds.

Miinukset: On check in, the desk quoted 2 1/2 times the rate I had booked. I straightened out with a copy of the email from booking.com, On checking out, the same person did the same thing. One mistake I can understand. The same again, and within 24 hours makes me a bit leary. Service around the pool was good, but server never returned with change, thus "earning" a much higher tip than normal.

Plussat: Well maintained, nice ambiance, comfortable beds, nice/big bathroom

Miinukset: Own food/drinks may not be brought into the hotel (bag search)! Exaggerated prices for breakfast, internet etc. Room doors are not soundproof.

Plussat: good location

Miinukset: wish they have free internet....food and drinks a little bit higher.

Plussat: Nice room, confortable beds

Miinukset: The food at the beach restaurant could be better

Plussat: Beautiful, comfortable hotel in the perfect location. Rooms are spacious and fresh with wonderful views of the ocean. And most important in Mexico...The air conditioner worked great! Would stay again in a heart beat!

Miinukset:

Miinukset: The hotel is under construction and the noise started at 8:00am and went on all day long and into the evening till 9:00pm. We were moved from one very noisy room to another that was still noisy. It's a nice place with lots of potential but I'd wouldn't recommend staying there till they are completely finished with all their construction.

Plussat: Location to beach

Miinukset: ALL rooms have an ocean view, except X15 rooms. Unknowingly, I booked the one set of rooms that doesn't view the ocean. I've stayed here before and never knew there were non-ocean facing rooms, and the website didn't make that clear. We were there one night, and when asked to be moved, they wanted $80 more. It was already over-priced and not worth the value, in my opinion.

Plussat: The staff and facilities and quality of food and service was wonderful! Everyone was very friendly and helpful.

Miinukset: The constant construction particularly in the morning made it difficult to sleep in. Would have been nice to have been alerted about it before.

Plussat: The staff at Almar were wonderful. The rooms were comfortable, very clean and we had a great view of the beach. Having access to the Mantamar Beach Club was nice as we spent a lot of time at the pool. The hotel is welcoming to all but we really appreciated that Almar especially caters to LGBT couples.

Miinukset: There is still construction going on around the hotel which was a little noisy but it wasn't as intrusive as some people suggested. They will try to sell you on a timeshare breakfast but our rep was very respectful and didn't push us to attend.

Plussat: The views, rooms, and rooftop bar with jacuzzis are a plus. I enjoyed the modern room design and the check in process was seamless. Pool and beach are across from property and easily accessible via hotel! Location is less than 5 mins drive to shops and restaurants in the romantic zone (old town).

Miinukset: Wish I could stay longer!