Hotel Raphael

I had admired staying at your hotel since 2013. Every visit to Paris there was only one place to stay and that was the hotel Raphael, and it was wonderful. But, my last visit left me with great sadness and so much disappointment.

1. On arriving at the hotel I was surprised that no porter/ no doorman appeared to come out and help with luggage! so, I am not sure if it was intended for the guests of the 5-star hotel to carry their luggage themselves according to some new rules?! 2. The receptionists at the hotel receiving the international guests must speak English and surprisingly it didn’t happen either (I was hardly understood by the personnel though I had not experienced such a problem any time before that). 3. I was suggested terrible room that didn’t suit my expectations at all as it was small, tiny and dark. 4. Entering the room, I found someone else’ luggage!!! left and forgotten. SUITCASE OF SOME OTHER GUESTS WAS IN THE ROOM!!! So I called the reception asking to take it away and after 15 minutes wait (!) and no one showing up at my door I had to come downstairs myself to ask again to take the luggage away! 5. Actually the same day I was promised to be provided with another room next day though it didn’t happen.