Auckland hotellia

Plussat: The hotel was lovely. Room was a lot bigger then expected. Especially for the area. Included a jacuzzi bath. Staff are really helpful and friendly and always on hand if you need them.

Plussat: Great hotel, very friendly staff. My room was always clean.

Miinukset: The restaurant has good food and drinks, but no one is there. The menu is not very approachable.

Plussat: Comfortable and beautiful design. Great service.

Miinukset: Breakfasts are quite expensive at the restaurant.

Plussat: Great staff. Good location.

Miinukset: Room temperature controls were terrible. Pillows were not great. Bed was small.

Plussat: Great staff, wonderful room!!! :0)

Plussat: the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.

Miinukset: One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.

Plussat: Pool and gym are well maintained.

Miinukset: Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.

Plussat: the view was awesome

Miinukset: service was pretty average.

Plussat: Service and people. They wanted to help.

Plussat: Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.

Plussat: Location was the only good thing about the hotel.

Miinukset: When we first checked in, the front desk Asian girl seemed a bit arrogant and didn't want to hear about our needs. The room was a good size, but was very smelly, dirty, and outdated. The bed mattress was horribly soft, we had to use extra pillows to lay on. The view and location were the only positive things. Fortunately, we didn't have to spend too much time in the room. Visiting this hotel should be your last resort and should not be called the Grand Windsor.

Plussat: Staff was very helpful, concierge service was really good.

Plussat: Comfortable beds and bathrooms, in-room washer/drier, well equipped kitchen, great location and helpful staff.

Miinukset: The washer/drier does collect a foul odor when not in use. Recommend running it with soap, empty, before your first load. 10 am checkout is earlier than normal but my request for a later checkout was granted.

Plussat: Room layout and view.. A variety of food choices. Efficient Internet.

Miinukset: Parking. I'm neutral on food options.

Plussat: The room are very nice and comfortable but the air condition did not work well which is the major deduction on the score

Miinukset: The air condition not on

Plussat: Great location, and the rooms were clean and comfortable. Easy walk to Queen street shops, restaurants, Sky tower, and Auckland harbor. Just used it as a base camp to visit things around the city. Easy bus from the airport (35 min), bus stop 2 blocks from hotel. No need to rent a car.

Miinukset: Had to leave

Plussat: Evening drinks, canapes in Club Lounge. Fast, included wifi.

Miinukset: No power outlets near beds or center night table.

Plussat: Location

Miinukset: Expensive at breakfast they charge you for every cup of coffee. Each time it was used the toilet in our room had to be flushed at least twice.

Plussat: Concierge was very helpful. The photographer for the hotel's pictures was a magician because he certainly did an expert job at brushing up and photo shopping the website pictures.

Miinukset: The hotel was VERY WORN and looks seedy. The carpets were dirty, furnishings well used, and walls scarred and in desperate need of painting. The mediocre breakfast buffet cost $31 per person and didn't include omlettes. I should have done my homework on this one.

Plussat: Went to check in but we had to wait an hour cause their computers were down. They gave us a free drink at the bar so that was nice. Felt the room was dusty especially in the washroom. Staff was friendly.

Miinukset: Gym needs updating and pool was only 4.5 deep.

Plussat: The hotel let me check in at 8 am, after having flown all night from San Francisco. This was fantastic and made my day!

Plussat: The staff was excellent, as was location in Aukland

Miinukset: The hotel is in need of an overhaul. Mostly minor details, and it appears that they are in process.

Plussat: Staff was very professional, friendly and helpful in answering our questions regarding nearby shopping, dining and airport information. Rooms were modern in design, but still very comfortable. Gorgeous view of the sunset over the harbor was unexpected for a hotel directly across the airport. We never once heard sounds of air traffic despite being directly adjacent to the airport.

Miinukset: The television channels were limited.

Plussat: Decor, gym, breakfast, Proximity

Plussat: Check-in process was great, Platinum breakfast benefit was recognised, free upgraded to Executive room, drink vouchers can be used on delicious mocktails in the bar, free bottled water in the room.

Miinukset: No in-room welcome amenity - I rang and asked for this, and was told that it would get brought up, but it never did. Also got told at breakfast in the morning that we would have the breakfast rate charged to our room - and I had to remind them that this was complimentary as a Platinum member.

Plussat: We love this place as it is right at the airport and there aren't any other hotels that are right there. There is drop off parking at the hotel but you will have to arrange long term parking through them or directly with the Auckland airport.

Miinukset: My only real gripe is that we didn't manage to get any deals that they offer as they seemed to finish early. We found a cheaper rate and the website of the hotel mentioned that they will offer a cheaper rate. We phoned the hotel but they wouldn't do this. We ended up booking it through the ZenHotels website. We did have an issue with the payment of the room but using the ZenHotels Android app we made a call to them and it was sorted.

Plussat: Great for 6am departure. Views of tarmac. Clean. Great vibe. 24/7 reception.

Miinukset: Nothing

Plussat: Location! I just walked 50 feet from the international terminal and I was there. Nice too that the public bus stop is right there too.

Miinukset: Pricey! I believe that the pricd was more than any others near ghd airport. I was traveling solo and getting in late do opted for this Novotel.

Plussat: A very well run operation. Staff excellent , F & B first class.

Miinukset: Cheap toilet paper . It is false economy.

Plussat: Efficient, pleasant, friendly, helpful staff. Directly across from airport - checks jus 2 minutes walk away, despite the airport the hotel was quiet.

Plussat: Loved the accommodations and location!!

Miinukset: Had to go home!

Plussat: Good downtown location. Nice size rooms. Say it again, SERVICE!

Miinukset: Nothing

Plussat: Loved the spa, pool and workout facilities. Also the free wifi is great and the lobby has a really great energy.

Plussat: The health club, pool and breakfast were all terrific

Miinukset: A little bit far from harbor area restaurants but the park-like setting helped offset this.

Plussat: Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass.

Miinukset: The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.

Plussat: Location Concierge Staff was Excellent - always finding great ideas for things for us to do.

Miinukset: Breakfast and meals on the property were OK - but I expected something better.

Miinukset: There was a ten inch strip of the waterproofing plastic hanging down from the bottom of the shower door upon our arrival. When we left four days later it was still hanging.

Miinukset: Like every thing