Auckland hotellia

Plussat: The room was clean light and happy, well decorated. It was very quiet and the bed and pillows were super comfy. The ducted heat pump heating was excellent and once we found the under tile heating switch the bathroom was magic and the deep bath was bliss. Loved the floor to ceiling curtains and carpeting. The cocktail bar had a great vibe. Hotel Debrett staff were top notch and always greeted us with a smile. We really enjoyed our stay.

Miinukset: Mini bar fridge was small and hard to fit our own specialties in. The restaurant menu was limited. Hard to find the under tile heating switch. Limited hotel parking, no parks available, so we had to park in public carpark further up the road, (however this worked out to be cheaper.) Small loading and drop off area.

Plussat: ecxcellent all round

Miinukset: nothing it was all great

Plussat: This is a very stylish and fabulous hotel in so many ways. The staff are fabulous. The bar has the best cocktails. The bed was very comfy. The location is superb. The velvet robe was very fancy.

Miinukset: Just some ergonomic touches. Nowhere to plug the kettle in that was easy. Having to ring for milk. Not enough body wash. It’s lovely but for the price I felt it didn’t quite deliver on the luxury. Not a free biscuit etc... sounds petty as it really is lovely, just think for the level of suite we booked that it should be superlative. Especially as it’s lacking in any views.

Plussat: Loved the upgrade! These guys are so nice. Nothing was trouble for them.

Miinukset: Nothing. Love this place, and the staff are fantastic.

Plussat: The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.

Plussat: Wonderful accommodation. A home away from home. Very comfortable, great location, and quiet spacious rooms. I would definitely stay here again.

Plussat: Breakfast was good, staff was very courteous!

Miinukset: The bed we had was sagging and could have been more comfortable.

Plussat: had a lovely stay

Plussat: Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful.

Miinukset: Coffee could be better but that's all!

Plussat: Very good location in the CBD.

Miinukset: Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.

Plussat: Pool and gym are well maintained.

Miinukset: Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.

Miinukset: The unwillingness to help fix a mistake in the booking which significantly inconvenienced me on my vacation taking time away from my family to sort it out. I'll think twice before I book a group booking with this hotel in future as the Hyatt looked good

Plussat: Absolutely gorgeous.

Plussat: Right next to sky tower

Miinukset: Dust on top of shower head and dust on air vent above shower both had built up an been their a decent amount of time

Plussat: The service was amazing! Staff were amazing, friendly, Courteous and professional. We would definately stay again.

Miinukset: The dust. This may have been due to the fact that there hasn't been anyone staying there for a while given the Covid situation but I did notice a bit of dust around the room.

Plussat: It felt like a holiday even though travelling for work

Miinukset: Breakfast didn't mention that it came with toast (otherwise I would have asked for gluten free)

Plussat: Good location and view

Plussat: Breakfast was very good

Miinukset: Daily room clean could have been better

Plussat: Very good location. Easy to walk to places, or take bus. Nice shuttle service to airport . Would visit again.

Plussat: Let us book in very very early after a international flight

Miinukset: no

Plussat: Great location

Miinukset: Check in took a long time over 40 minutes waiting in line, quite a few people were getting angry and a verbal fight broke out in front of my son and I in line as someone was trying to cut in.

Plussat: The helpful staff

Plussat: clean and near to the city also the casion

Miinukset: nothing

Plussat: Loved the little cocktail bar off the hotel lobby

Miinukset: Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.

Plussat: The staff was very friendly and helpful.

Miinukset: They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money

Plussat: good rooms

Miinukset: bit austere lobby

Plussat: Location was great ,shopping , casino ,entertainment

Miinukset: They took my floor towels but did not replace them . its miner

Plussat: Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service.

Miinukset: We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.

Plussat: Location was good,Standard was good,service great,food excellent,Enjoyed our stay.

Miinukset: Broken bench in sauna

Plussat: The hotel was within easy reach of all the places we wanted to visit

Miinukset:

Plussat: The shower was nice. Concierge was great.

Miinukset: Incompetant booking staff and rude reception staff.

Plussat: Service was excellent - faultless

Miinukset:

Plussat: The staff at the front desk were professional, friendly and extremely helpful. Check in and out was quick and easy. The room I stayed in was 409 it was exactly like it was in the pictures loved it. I loved that it was Soundproof I couldn’t hear anything from outside it was extremely quiet. I was blown away by the room I loved it, it is modern, very clean, the bathroom was great had everything I needed and more. There was a mini bar which had drinks and snacks you had to pay for and the prices were reasonable the same as if you were to buy from a shop and there was a complementary chocolate. I loved the robes and the little tea and coffee corner. There was a place to but your bag and drawers to store your shoes. I loved loved loved my stay and wish I could’ve stayed longer. I will definitely return to stay at the hotel again. You’re in the heart of the city everything is in walking distance and buses to the airport stop right outside. I caught Uber to get around and it was great having a space where they could stop right outside the hotel. This is a place I would recommend friends and family to stay. I shared a couple of photos of the room but my photos do the room no justice. Definitely look on the hotel site for the Deluxe King Suite room photos it is true to the actual room I stayed in Room 409.

Miinukset: Nothing. I loved my stay here.

Plussat: The staff were amazing friendly and very helpful and accommodating 10/10

Miinukset: The food was the key down for us considering the price.

Plussat: Quiet for inner city. Nice bed.

Miinukset: Minor niggles that we’re easy to fix. I told the staff and they made notes.

Plussat: Great new renovations and spacious rooms

Plussat: Our intercity bus dropped us off one block away and the airport Sky Bus picked up outside the front door! Down Queen St is everything you want in central Auckland. Our mini suite was clean and spacious. There is some street noise so not great for light sleepers but, it didn't bother us. Lamb shanks for dinner in the lobby restaurant were delicious!

Miinukset: Street noise is the only negative I can think of about our stay.

Plussat: The old Scenic Hotel is now the modernised Airedale Apartments Feels brand new with the same great location and services

Miinukset: The parking is a little difficult and confusing at times, can take a little while to get your vehicle

Plussat: Professional but very friendly. Communication via email on arrival regarding facilities was great as was call to room to check everything was ok, including welcome card. Room was lovely and spacious and felt like I wanted to stay longer rather than 'move on'.

Plussat: Location excellent for theatre, art gallery and University - which were our destinations for the weekend.

Plussat: The location

Miinukset: The room was on the 3rd floor facing Queen Street.There was no doubleglazing on the windows and the traffic noise was bad. Difficulty sleeping.

Plussat: Very ordinary, no frills affair.

Miinukset: No bath.

Plussat: good location. Its strategically placed.

Plussat: Location of the hotel and the facilities are excellent.

Miinukset: There is no parking lot in the hotel.

Plussat: In the city and can connect various buses and trains as within walking distance. Airbus from airport drop off near hotel. Food easily available and kitchen good enough for preparing simple meal. Staff esp lady who tidies room very friendly. Would definitely stay same hotel again.

Miinukset: No worries.

Plussat: We found staff very helpful and the room very comfortable. Loved the breakfast menu.We also ate at the Scenic Hotel in Napier and the food was excellent there too.

Miinukset: Only issue- the Lipton tea, is it possible to have Dilma instead?

Plussat: The location was good right in the heart of the city

Miinukset:

Plussat: We enjoyed the fact that it was positioned right in the city as it was very handy with everything within waking distance. The room was lovely with everything we needed for our stay.

Miinukset:

Plussat: It's great location in downtown Auckland and ease of parking

Miinukset: a little noisy at 1st floor level - maybe some double glazing would help

Plussat: Loved the spa, pool and workout facilities. Also the free wifi is great and the lobby has a really great energy.

Miinukset: Quite overpriced considering alot of the facility's were closed for Covid.

Plussat: The location was great.

Miinukset: Our room was missing a shade on one of the mirrors. The other 2 were in shreds. Our view was of construction workers directly across the street. The bathroom had mildew in the shower. Needless to say, this was not what I expect from a 5-star hotel.

Plussat: The staff was most friendly and welcoming. the door desk clerk was instrumental in ensuring that our stay there on our 5th anniversary was memorable. All the staff was noteworthy. The Spa experience was nice after long days of traveling.

Miinukset: Not at all !!

Plussat: The health club, pool and breakfast were all terrific

Miinukset: A little bit far from harbor area restaurants but the park-like setting helped offset this.

Plussat: As above

Plussat: The spa

Miinukset: No one in the room or any book explaining wat was there sticky plaster in between couch cushions

Plussat: At the reservation counter at the time check in, the information and treatment was not properly taking care and we have to ask many basic question which is normally taking care by other international hotels or i thingk there will be an ignoring or classing people by their nationality which was upset me a lot in the beginning, later on it was ok.

Miinukset: Location on the steep hill is not the best for walking around town. Please add to your review question .. travelling as.... something like other.... as none of your categories is correct for two business people travelling.

Plussat: Excellent pool & gym. Nice large balcony. Walk-in shower

Miinukset: rather outdated hotel. Not bad but for a Hyatt you might expect some more.

Plussat: We appreciate the concierge service and the appartment very nice... fabulous...

Miinukset: The carte of menu Restaurant is not excellent.... very basic.

Plussat: The cleaning that was done each day.

Miinukset: We had booked through booking.com and on arrival there was no booking for us but they gave us another room for the same price except it was not the same kind of room we had booked and was also two single beds pushed together which was very uncomfortable and disappointing!!!

Plussat: The food was amazing. We thoroughly enjoyed the breakfast buffet, it really is the best in Auckland, (We have stayed in several similar standard hotels in Auckland). The management staff were extremely professional and helpfull when we had an issue with our room.

Miinukset: We unfortunately were double booked and as it was New Years Eve there was not another residence suite available. This was extremely dissappointing as I booked the room months in advance as I knew it would be busy on New Years Eve plus we were flying in from Ireland and wanted an extra special room for the occassion. Secondly, we had huge trouble with the toilet in our room, after one flush at around 9pm it would not stop flushing and was near overflowing. We had maintenance in our room trying to fix the problem for hours. This was suppost to be a romantic New Years Eve after a long journey and it turned out to be a disaster. One that never would have happened had we been given the room I originally booked.

Plussat: My daughter and I loved your hotel but having stayed in hotels and b and B's around New Zealand wifi was available free. It is a rip off in this day and age to charge. The food was excellent and all the other facilities were superb you would be better adding a small amount to the cost of the stay and having wifi inclusive.

Miinukset:

Plussat: The staff where very helpfull

Miinukset:

Plussat:

Miinukset: To be honest I wasnt happy about the room. The queen size bed was actually two singel beds pushed together, making the centre of the bed uncomfortable. Also there was mould in the shower and the all the air con did was dry out the air not cool it. This was my first time in a five star hotel and i was disappointed. Ive stayed at a bed and breakfast that was cleaner and more comfortable than this at half the price.

Plussat: Friendly Staff

Miinukset: Dirty room, broken toilet, no control of children running arround the pool and unsupervised children in the gym, room nothing like the pictures when we booked.