Pavillon Opéra Lafayette

Maybe just the location.

Where do I start ? 1. We requested check in 9-10am via email and also booking.com. We arrived at 9:20am and we were not allowed into the room and asked to come back at 2:30pm. We asked if we can have at least have breakfast (coffee and croissant) he said just yes but see below 2. When we came back at 2:30 for check in he said we have to pay 40 euro deposit which was not mentioned on booking.com policy or their page on booking.com. He also said that we had to pay for our breakfast which he did not even say we had to pay for in the morning he just said yes. Had we known that we had to pay we would of had breakfast somewhere else which did not consist of just croissant and coffee, he did not tell us we had to pay so it was shocking he asked us to pay after we ate and after 5 hours. 3. At the the time of booking as a special request and during check in we asked if we can have a nice room as it was my birthday. When we went up to our room, the room was very old, it smelt of chlorine every single day (5 days in total) You can not close the toilet door as it’s very small and your knee blocked the door so we had to keep the door open when using it. The shower was just so bad and smelly. There was no shampoo but shower gel which was not labelled properly so I initially washed my hair with shower gel and it was all gritty. The hair dryer had a hole in the spring and was broken. The headboard of the bed was ripped. The sheets were never changed since our 5 days as we could see from the marks on the sheets. 4. The breakfast was the same everyday. There is no buffet it’s literally a plate ready made on the table for you which consists of crossaint bread and coffee and juice . There is no water. We had to ask for water which she filled infront of us at the sink. We had the same breakfast everyday. 5. Staff don’t know how to speak English, or they know but won’t speak English. 6.