ibis Paris gare de l'Est TGV

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We were told to pay the City Tax in cash. It was only when we returned home that I checked the booking and saw that the city tax had been included in our prepayment. Far from costly but it is the principle.

The location is horrible; we did not feel safe walking around. I would advise everybody to spend a bit more money and get accommodation near the centre. To add to this unpleasant experience, we forgot the card we did the payment with at home, and we were asked to pay again-which we did- and we were promised a refund in two days- they took our holiday money basically and when the two days came up and we were expecting a refund they told me no refund will be done unless I show them a picture with that card and prove that card is mine!! I did not have that so they told me when I get home to get them pictures with my card ( !!!! )and a bank statement showing the transaction made even though I showed them that same account on my mobile banking + online bank statement showing the transaction!!. They made me feel like a criminal and just ruined the whole experience for us. Not to mention, when I returned home and proved that card was mine, we had to wait nearly 2 months for the refund! Stuff could not use their logic and think no person who would steal a card would be asking for a refund on the same exact card!! plus the payment was made few months prior so if that was a scam the thief would not still have access to that card. Anyway, I do not recommend at all !!

The room's hot aircon was broken-WORKING ON AND OFF- so we were quite cold at night, there was a small roof leakage in the bathroom over the toilet. Be aware there are also works being done to that hotel so you will not be able to enjoy a relaxing morning and you will be woken up by the noises. To their defence we told them about the noise and they changed our room to a further point away from the works. We still experienced problems with the hot aircon though- lucky the covertures are really thick. Honestly, is it worth spending a bit more money and get a decent hotel. We definitely learnt our lesson!

- near to train station and shops

- during checkout the staff asked me to pay more for breakfast but I booked bf included rate, turned out she she misheard my room number, the staff did not even say sorry, she could have handled the situation more professionally