London hotellia

Plussat: Breakfast was great, beds are comfy. Nice pool and hot tub. Rooms are clean.

Miinukset: The fridge didn’t work, we didn’t get the room that was booked.

Plussat: Great environment. Very friendly staff

Miinukset: Disappointed we didn't get as late a check out as we requested.

Plussat: Location close to Victoria Hospital. Close to restaurants and shopping.

Miinukset: We stayed at the hotel because of the proximity to Victoria Hospital. It was my intent to use the pool and hot tub when not at the hospital. Didn’t do that as there were huge numbers of children and parents using the facility. Hotel expensive as compared to other hotels in the area.

Plussat: Hotel was very clean. The lay out of the king suite was great for family The staff were very friendly The restaurant was very good for breakfast

Miinukset: Pool was very cold..and really it's just a pool. Our room was right beside the hallway entrance and everytime someone opened the door, our door rattled badly..waking our kids. Our sofa bed was broken and my son had to sleep on the floor on a mattress.

Plussat: Everything was great

Miinukset: Np

Plussat: A piece of heaven just outside of Toronto In the midst of the winter & for those not in the immediate position to travel- this is the solve Clean pools Stunning rooms looking over the pool Warmth & humidity made this feel like down south Staff & restaurant were spot on for customer service (and I travel a lot) We are coming back again next month with family now

Miinukset: Price maybe a wee inflated

Plussat: My son loved the pool and the room with the big king bed.

Plussat: Convenient location, pool area was nice.

Miinukset: There should be a continental breakfast included for how much we paid. We seemed to have to walk through the fancy area in our bathing suits to get to the pool. Perhaps there was another way but we did not get direction on this. There was hair in bathroom

Plussat: staff friendly. Rooms very clean.

Miinukset: rooms were too small for the price. was almost the same as great wolf lodge and the rooms there are twice the size and more to do there. not worth the $--- a night. Restaurant in the hotel did not even came to seat us we waited 15 min then we left.

Plussat: location ,really comfortable rooms, super fast check in and check out.

Miinukset: nope

Plussat: I really enjoyed this hotel and pool with my children.

Plussat: The bed was comfortable, the room was clean. We loved the pool and hot tub too. We enjoyed our meals at the restaurant.

Plussat: Convenience of have the room and conference in the same location.

Miinukset: Loved the food. The hotel restaurant offers a good variety.

Plussat: we loved the pool area. WHen my 3 year old was disappointed that she was too small to ride the waterslide, the life guards took her to help feed the koi fish! It made her day!

Plussat: Our family really enjoyed the pool and waterslide

Plussat: The pool area was great

Miinukset: Resturant food was poor

Plussat: The bed and linens and soaps were fantastic!

Miinukset: When I booked on line they did not get my written message until too late.

Plussat: Friendly reception sfaff

Miinukset: Noicy aircon

Plussat: Great location, large and well-designed clean rooms, exceptional front desk staff

Miinukset: no

Plussat: Great staff. Nice that ir looks like a castle.

Miinukset: Common areas carpeting and furniture was woren out and did not seem clean. (Around pool area)

Plussat: I had stayed ther before. The meals were particularly good. The only complaint is th lack of hot water in the baths it was hit nd miss.good place for

Plussat: Staff are exceptionally nice and helpful.

Miinukset: Closet is very small and room safe sits loose in a drawer and is therefore of no use.

Plussat: We liked the room and everything in it. The hotel's facilities were also great. This hotel is perfect for a family to stay at. It was exactly what we needed. The hotel has everything that you need and it is very comfortable.

Plussat: We travel quite often and your staff without exception was polite, helpful and always with a smile. Thank you . we will be back.

Plussat: Lousy, I would have preferred a choice of a Prewrapped muffin and some sort of fruit cup.

Miinukset: All was great given Covid.

Plussat: Nice firm pillows and comfy duvet

Miinukset: Dirty glass doors. Front entrance

Miinukset: Parking No breakfast

Plussat: Location

Miinukset: The room smelled like smoke (despite being non-smoking) The staff at checkin were average

Plussat: Very nice staff

Miinukset: No

Plussat: Staff was wonderful, helpful and kind. Shannon (check in ) was especially nice knowing I was stressed and sending me some complimentary wine with room service. All staff was great, breakfast gal was terrific.

Miinukset: Tiles around bath needed better cleaning, black in spots. A turn off for me.

Plussat: A good service, clean rooms with good Wifi, comfortable beds Breakfast is ok

Miinukset: Resaurant has a small choise but a good price and quality

Plussat: Comfort & Cuisine

Miinukset:

Plussat: The staff was very helpful and friendly. Made the stay for business much more enjoyable.

Plussat: Love the pool and how it is laid out. The lounge on the 20th floor was very relaxing and the munchies were wonderful. We've stayed at this hotel a few times and always enjoy it.

Miinukset: It would be nice if you had a smoker's area at the back of the hotel. Looks very tacky at the front and having to wade through the smoke to get to your car is not pleasant. My husband has severe asthma and this is always a problem.

Plussat: My wife and I appreciated the obvious desire of the staff to offer good service.

Miinukset: Please review critically the instructions on the desk phone in Room 812 and see if they work. For example, pressing the button for a message from another guest does not work. One tries, with no success, phones the operator, and is told that one must dial 5. A waste of time to guests and your staff. There may be other examples. 2) A servicing of the door closers would be useful. Now, they slam the door (of Room 812).

Plussat: -the friendly, courteous staff and the room which had an individual terrace outside the sliding doors

Miinukset: -the original room assigned had an electric deodorizer running and the fragrance caused problems with one of the children who has asthma, even after it was turned off -however, the staff was quick to give us another equally lovely room adjacent to the first one

Plussat: Matkan varrella sopivassa levähdyspaikassa Lansingin ja Toronton välillä.

Miinukset: Kokolattiamatot ja vähän nuhjuista.

Plussat: I liked the friendliness and helpfulness of the staff

Miinukset: I did not like the fact that there were a lot of extra charges, such as in-room music, email retrieval, self parking

Plussat: Nice hotel with friendly staff. Great location in downtown London. Pool and gym areas.

Miinukset: There is no wireless in the rooms like the website says. There is a network cable in each room though.

Plussat: Excellent facilities, service, and location.

Miinukset:

Plussat: Beds are always great - excellent shower - excellent breakfast buffet!

Plussat: Location great close to everything

Miinukset: Front desk person not the most pleasant plus early this morning we took some luggage out to our vehicle couldn’t get back in both our cards didn’t work at B entrance very inconvenient

Plussat: Both Ahmed and Michael were exceptionally friendly and accommodating. Pool facility was top notch (hot tub addition would be awesome!) Property was beautiful and impeccably clean. The room was even better than the photos. We would definitely stay here again.

Plussat: Staff were pleasant and efficient at check in Wifi was good Parking is free Fridge in room was nice Enjoyed the refillable shampoo and conditioner pumps

Miinukset: Bathroom was not very clean Toilet was not stable Room was actually Quite a walk from lobby - if you have mobility issues or small children be sure to ask :)

Plussat: Central location and the room was amazing as we had a wheelchair and it was soacious.

Plussat: Location.

Miinukset: Room safe did not work.

Plussat: When I checked in the gentleman was great. I told him it was our 25th anniversary and he upgraded us to a king suite. Sadly the room wasn't very clean.

Miinukset: The cleanliness in our room was lacking - fingerprints on the bathroom doors; the bedroom sliding door also had greasy fingerprints. There were spider webs above our heads on the ceiling and the sink had what looked like mold under the countertop.

Plussat: That the bed was very comfortable had a great sleep

Miinukset: Unfortunately there were children running on the floor above our room, & there blow dryer didn't have any power, & that had to close the pool because someone threw up in it

Plussat: It was clean and breakfast staff were great

Miinukset: The room beside us were obnoxiously loud until 2 am both nights of our stay. I called reception several times and they did nothing to help. To pay 250 a night for no sleep was frustrating

Plussat: Great location and fantastic staff.

Miinukset: Nope!

Plussat: Room was nice, a bit dated but still nice. I'm sure the let friendly rooms are not as nice but we were happy with our suite with jacuzzi

Miinukset: After booking screw up they made it right gave me the room I wanted and were accommodating to my small breed dog. I recommend calling and confirming all details with property as these online or central booking centres are brutal

Plussat: very clean and quiet

Miinukset: all good

Plussat: Location

Miinukset: Ice from machine covered in black dirt/mildew. No hot water in pool shower. Tripped on large rug at front entrance that was not spread out properly. Rude night staff at front desk. Poor key card technology difficult to swipe to open parking lot arm

Plussat: Comfy beds. Clean bathrooms. Big rooms. Pool and hot tub was wonderful. Pool area was very clean.

Miinukset: Parking fees. No breakfast included with the price of the room. I will bring my own pillow if I stay again. Rooms are dated. No microwave☹️

Plussat: Staff was friendly. Welcome warm cookie was nice. Room was nicely decorated and the bed was comfy. Close to downtown.

Miinukset: Not enough creamer with coffee maker or no milk option. Faucet was too close to bacjnif sink bowl.

Plussat: Location greaT room great check in easy

Miinukset: I was charged twice for room incidentals.once on credit card once on debit.still not paid back unacceptable to have to wait till the 18th for a cheque 5um and then a mailed cheque

Plussat: Friendly Staff Good location Starbucks on site

Miinukset: bathroom a bit small although it was clean and well kept ( I am stretching a little to find something i didn't like)

Miinukset: Parking

Plussat: Warm cookie at check in. Room was nicely decorated. Beds were comfy. Staff was friendly. Easy downtown location to everything. They had a cheap room service deal but we didn't get it. I would stay again.

Miinukset: The sinks faucet was to close to the back of the bowl so there wasn't much room. Not enough creamer or a milk option for the coffee maker.

Plussat: Staff very polite and helpful.

Miinukset: No hot water...only warm. Room small and dated. Fridge not working. Wifi tricky to connect to. Expensive to park.

Plussat: was a great location , staff was very nice, will stay here again

Miinukset: our window was supper dirty , noise in the bathroom wall, maybe the plumbing

Plussat: Location downtown was super convenient - only a few steps away from London Convention Centre where we were going for an event. And the cookies at check-in. Amazing!

Miinukset: At first we didn't have a fridge in our room. I called front desk to inquire because I understood we were supposed to have one. They upgraded us to a better room without extra charge and waved our parking fee.

Plussat: Cleanliness and closeness to the hospital.

Plussat: expensive

Plussat: we order room service, adn the quality and taste of the food was excellent!! and the service very kind..

Miinukset: i was aware not to leave things in the car like gps, laptop, etcccc..and we felt a litlle afraid of going out for a walk... increase security please

Plussat: Proximity to train station, comfortable bed

Miinukset: Bathtub wasn't draining, when complained they tried to fixed it but didn't work do they transferred me to another room but I had to get my language myself, the room service guy gave me the key and left. Old painting of the doors.

Miinukset: They need to upgrade their TV's bad!!

Plussat: The staff was very pleasant - made you feel welcome.

Miinukset: The Computer was down at check out so no receipt was available. One was to be sent electronically but nothing has arived.

Plussat: It was comfy

Miinukset: I found an earwig in my coffee maker

Plussat: The polite staff let us check in an hour early, so kind. It made a big difference after our long drive. It’s a very accommodating, and clean place. Room service was terrific! A relaxing place to escape to.

Miinukset: There are no complaints to be made.

Plussat: Great was best in the area

Miinukset: Room was not thoroughly cleaned as garbage was found behind night stand and in corner of room. Epidemic going on a clearly not taken seriously here.

Plussat: The staff were friendly and polite.

Miinukset: The room was not very clean. There were stains above the bed on the walls, and the tub had hair in it. Also, the wifi at the hotel did not always work and often was very very slow to load anything. Tv was also freezing often.

Plussat: The privacy,friendly staff

Plussat: Staff was very nice

Miinukset: 8am knock to start cleaning.

Plussat: friendly helpful

Miinukset: The fact that Covid19 have everything but n.

Plussat: Nice big bed. Carpets need updating in the hallway especially. Nice and quiet. Good price. A little expensive for the dog fee

Plussat: Great location

Miinukset: Went in the room it was not clean properly.. but was given a free night stay

Plussat: Cleanness

Miinukset: Closing freakfast at 9am

Plussat: The staff were super friendly and helpful each time and accommodating. They accepted my service dog right away, even asked appropriate questions about him and offered me the room closest to the exit so taking him outside to do business was easy. The staff were friendly to talk to especially when waiting for skip the dishes to arrive.

Miinukset: The room had little to no wifi because the room was too far away from the router even after restarting it several times. The fridge was broken and maintenance was away and or unable to fix it, so food spoiled over the 4 days we were there. There was garbage behind the night stand when we got there, which was very concerning as COVID-19 is a problem right now. Made us wonder what else wasn't cleaned. The head board on the one bed had white splotches and a head print on it as well. The blow dryer was also broken but it wasn't a necessity. The shower temperature was labeled backwards, where hot was cold and cold was hot. The AC unit in the room was old and there were no instructions on how to use it. It was very cold the first few nights we were there and ended up unplugging the AC until we figured out the buttons on the wall were what controlled it, not the buttons on the AC.

Plussat: Easy check-in and check out

Miinukset: Everything was great. Friendly staff

Plussat: close to the high way

Miinukset: starting to look a little run down I would classify it as a 2 star not a 3 star. Have stayed at the Travel lodge which is 2 star and it is nicer, newer and includes breakfast. I stayed at the Ramada because your rating was higher, I will stay Travel lodge next time.

Plussat: Friendly helpful staff, comfortable clean room, good value for the price.

Miinukset: My first impression of the hotel was not good. It needs some upgrades

Plussat: The staff were friendly and accommodating. The entire hotel was very clean.

Miinukset: There are no room safes and unfortunately there was no breakfast which was to be included with the room. Also our room air Conditioning was not operating so we had to change rooms after a long day. That being said, the staff was very accommodating.

Plussat: The layout of the room as well as the smell in the lobby.

Miinukset: There was crumbs and dirt on the floors, my daughter and I had to move the couch a little bit, and it was dirty.

Plussat: Locations and Rooms

Miinukset: parking is too expensive 32 per night no swimming pool

Plussat: friendly, convenient location, spacious rooms, breakfast

Miinukset: wifi was intermittent & constantly not working

Plussat: Great value for two double and a sofa bed. Great location with Richmond St just around corner . Every restaurant imaginable

Miinukset: No

Plussat: The beds were comfy & great breakfast

Miinukset: Costly & parking fee

Miinukset: Silver fish found, no toilet paper, TV was not working but found it was unplugged after a long search. Wanted to upcharge me for parking when the hotel was 80% vacant.

Plussat: The room was large

Miinukset: Nothing

Plussat: Loved the location

Miinukset: The room wasn’t very clean and we had to clean up when we got there

Miinukset: I asked for a quiet floor because we travelled for work. They put us on a floor with a birthday party. Yelling and screaming till 2 am. The hall was foggy with smoke from weed.

Plussat: Very friendly staff, I met the GM and he is a great person were he was taking care of customers at the reception. Very good location and service Thank you hotel team

Miinukset: Nothing

Plussat: Clean and Quiet. Walking distance to lots of entertainment and food.

Plussat: The staff was courteous.

Miinukset: Guests on the same floor were running around, laughing and screaming until 2:30am. We got very little sleep.

Plussat: location good close to hwy and other amenities

Plussat: Indoor pool, room quality and cleanliness, amenities in the lobby area (bar/restaurant/mini-mart), small but good gym.

Miinukset: When booked there was no indication that major renovations were taking place on some floors. Also water was completely shut off during my stay with no advance notice. This resulted in an awkward period with no running water in my room.

Plussat: Great room very clean huge tv

Miinukset: Nope very pkeased

Miinukset: I had booked the wrong type of room and the front desk person wasn't interested in helping with accommodating with a new room for the next 2 nights. I had booked a room for 3 nights, and we had 4 guests but the guy wouldn't let one of the guests stay he said only 3 could stay so we stayed 1 night and cancelled the other 2 nights which the guy seemed gladly to do instead of offering us the room I thought I had booked for the next to nights. We found this very rude.

Plussat: No breakfast or cutlery or dishes to use to eat. No facilities are open. Boring hotel all i can use is the t.v.

Miinukset: No food, no pool use, no Starbucks, no whirlpool room access

Plussat: Staff was polite and rooms were clean

Miinukset: It was noisy with construction, the doors slammed and were loud, cleaning crew started too early and were loud. And then to top it off a 4am fire alarm went off on the last night due to them having issues with their sprinkler. Had to sit in the lobby with 30 mins and was told nothing.

Miinukset: Recommend more seating around pool

Plussat: Room was spacious

Miinukset: The pull out couch was very uncomfortable. Could feel springs and heard them pop evertine I moved

Plussat: Very nice staff, clean. Room was little smaller than expected but overall the place is very nice.

Plussat: i like the smile faces of the courtyard employees and how happy to serve you

Miinukset: there was some Renovation going on beside my room was noise

Plussat: Beds were comfy, staff at breakfast bar super nice

Miinukset: Our toilet was clogged, not functioning. I told front desk immediately. Nothing was done about it. At 2am after returning to our room, tired and tipsy ready to crash only to see that the toilet was still not fixed! I had to go down to front dest because the phone was giving a busy tone. At this time they gave us another room and we had to take all our belongings and move rooms! Next morning I complained to the front desk and all the guy said is “ what do you want me to do about it!!!!! I was very disappointed with the service!

Plussat: Staff, room, and breakfast were great !

Miinukset: There was a drunk man pounding on a nearby room and was swearing loudly in the hallway. He seemed connected to the woman next to us who also did some yelling in the hall.

Plussat: Breakfast, WiFi

Miinukset: No

Plussat: Amazing response time and awesome customer service!

Miinukset: Nothing!

Plussat: The rooms were very clean. The bed was extremely comfortable.

Miinukset: The walls are thin. I could hear noises from surrounding rooms. I could hear people talking clear as day, sneeze etc. With the hotel only having a few people in it, they could have spread them out a bit

Plussat: Location The free breakfast cane with the room was good

Miinukset: I was suppose to get a room with Two Queen beds and they gave me the room with one Queen bed and it was too small room. I spoke with the front desk staff, they didn't show any desire to replace our room even though my reservation was for two queen beds

Plussat: Location is excellent, staff are very friendly and room is goif

Miinukset: No

Plussat: I love this location, as it's very close to everywhere i go every time we visit. No worries about getting lost.

Miinukset: It was nice to have the complimentary breakfast, but it would've been nice to have a fresh apple instead of the slices, too many chemicals.

Plussat: Beautiful, QUIET, historical hotel! Staff is very friendly and accommodating and the beds in the king suite rooms are EXTREMELY COMFORTABLE!!!! Only downfall... Located on the outskirts off the city, no amenities close by

Miinukset: Everything was great. It was nice to stay in a clean place with the coronavirus issue going on. Hope at front desk was very friendly. The girl at front desk in morning was very pleasant also.. did not get her name unfortunately. We ordered dinner from the restaurant and it was delicious. Keep up the good work.

Miinukset: Was expecting a continental breakfast

Plussat: Location and cleanliness I like the most.

Miinukset: The stuff. Specially Restaurant stuff was very rude and behaving very badly. Without no reason they are acting weird to us. My wife and me were upset and felt harassed.

Plussat: Breakfast is superb. The attached Restaurant, Pasto's Grill is really god eating, too. The Staff is friendly and very responsive.

Miinukset: Teh furniture was old, we found a very big, disgusting spider on our bed and it was very grouse and it made my fiance sick and feel unconformable while we stayed in hotel.

Plussat: Because of COVID restrictions there was no usual breakfast buffet. In its place there were breakfast food bags. I thought these were a thoughtful and sensible substitute and was quite happy with it.

Miinukset: Everything was fine.

Plussat: We were in town for work. Hotel was clean, staff were friendly and overall the stay was great.

Plussat: great breakfast, nice pool, lovely staff

Miinukset: cost of in-room movies - are they all so astronomical!??

Plussat: Very modern up to date. Lovely big room, big bathroom, comfy bed. Very clean. Delicious breakfast. Check in and out very friendly.

Miinukset: Dont change a thing!!

Plussat: Beautifully refurbished rooms. High quality furnishings. lovely bathroom and fittings, painting of room was expertly done.

Miinukset: I'd have preferred a warm colour pallet rather than a cool one.

Plussat: over priced.

Miinukset: very ordinary breakfast. washroom looks old.

Plussat: The staff were friendly and efficient and the location is excellent.

Plussat: The location close to highway was convenient. The breakfast was good and the breakfast lady, was friendly and attentive.

Miinukset: Staff's inability or unwillingness to deal with large numbers of unruly, screaming children running throughout the hotel apparently without parental supervision. We forfeited our final prepaid night because of this. It was intolerable.

Plussat: It was very clean and the man at the front desk was patient and kind. The room was very nice and had a nice sunset view

Miinukset: From was dated

Plussat: Clean, quality and good service

Miinukset: It’s one of the best hotels in the London area, very decent quality rooms, super clean and quiet. Strongly recommended.

Plussat: New room. Excellent friendly staff.

Miinukset: No. Total experience excellent.

Plussat: quiet

Miinukset: price

Miinukset: Coffee maker didn't work. Fridge not cold!

Plussat: Location

Miinukset: In some disrepair

Plussat: The cleanliness

Miinukset: Its was very nice

Plussat: I like the door In my room to go outside to smoke and the staff is really nice

Plussat: Balcony to smoke and go from room to room bcuz we booked two rooms

Miinukset: Cable cud have had more channels

Plussat: outside entrance to the room

Miinukset: outside had garbage blowing around, very dirty, room was not especially clean, lots of hair on the floor upon check in

Plussat: Location was close to everything I needed.

Miinukset: Older than pictures showed.

Plussat: Nothing

Miinukset: Smelly halls. Ac didnt work Room was dirty

Plussat: If the pool would have been open, it would have been nice .. the attached restaurant had a good breakfast...

Miinukset: Terrible condition, awful customer service. I was really disgusted by the condition of the room...

Miinukset: Air conditioning unit was load...it was like an airplane was flying in the room. Paint peeling off in room. You can hear people in the next room. Carpet was stained. Cigarette smell in hotel. Staff hanging out together talking at front desk.

Plussat: The breakfast at the attached restaurant was very good.

Miinukset: The rooms were filthy.. and due to COVID, many amenities were not available. (Pool, housekeeping, etc)

Plussat: Really nice staff a pleasure to deal with

Miinukset: The carpets could be cleaner

Plussat: The friendly staff

Miinukset: Everything was fine

Plussat: It was ok. Just a place to lay my head at night. Good location for shopping

Plussat: Easy check in & check out. Close to 401.

Miinukset: Ground floor very noisy. Could hear people talking right outside the patio door. On arrival, 3 long dark hairs on one of the pillow cases.

Plussat: We found the hotel in a clean and decent shape.We were pleasantly surprised.

Plussat: Proximity to shopping and downtown

Miinukset: It could be cleaner

Plussat: quiet

Miinukset:

Plussat: The hotel and rooms was very clean and well maintained. The hotel has obviuosly undergone some retro fitting and updating. Staff were friendly.

Miinukset: The bed were quite hard.

Plussat: The restaurant has good food reasonable price

Miinukset: The room was musty smelling, mold in bathroom, holes in walls paint peeling, the only fresh air was from patio door, no screen and wood was rotting. Common balcony, high security risk. No fridge. The "Meal Plan" is non existant.

Plussat: The staff were very friendly and accomodating. The rooms were clean and comfortable, excellent for the price. And there was free lighted parking.

Miinukset:

Plussat: the parking

Miinukset: the room smelled cigarrete

Plussat: room was clean

Miinukset: Chose this motel because I wanted a long soak in a hot tub. The temperature was low, no where near the recommended 104F degrees, had no pressure from the jets, had a layer of scum on the surface and a kid with many open sores sitting in it with his mother

Plussat: Amenities and staff were excellent

Miinukset: No

Plussat: The rates

Miinukset: furniture was old and dirty

Plussat: The room itself

Miinukset: They let someone put a camera in my room without my knowledge. Bc of virus alot of londons homeless are there too

Plussat: No breackfeast

Miinukset: N/a

Plussat: The price was amazing !

Miinukset: The beds are old and make lots of noise and woke up every morning sore. The bedding had cigarette burns in them. Very very damp the floor even felt wet as did all our clothing in the room. They advertise Pet friendly but got complaints when dog barked and I mean at tops 5 min seriously!!

Plussat: Nice clean room and friendly staff

Miinukset: The other guests were loud and had no respect for others. They stood outside then window of our room smoking all hours of the night.

Plussat: The staff

Miinukset: Nope.

Plussat: Everything was perfect

Plussat: The staff are always friendly and helpful. They resolved all our concerns this stay.

Miinukset: Our inital room was not very clean and the floor was very disruptive this stay.

Miinukset: Noise, people smoking in rooms/hallways, stinky, smelly, other customer rude!

Plussat: Clean room. Loved having a fridge and microwave in the room. Great pool area. Great for a young family that is budget concious.

Miinukset: The shower head was defective. Water everywhere! Not what you want to deal with in the morning while trying to get ready for the road.

Plussat: Room was comfortable

Miinukset: Bagged breakfast was all sugar. No fruit. Cookies for brkfst?

Plussat: The gentleman who was working was very pleasant upon checkin. Checkin was quick..mind you I arrived at 10pm on a Thursday night. The bed and linens were comfortable. Shower was fine.

Miinukset: The room's corners weren't cleaned in the bathroom. The towels were thin and not very soft. The couch was dirty and sagged. The rugs had visible stains on it. I didn't get the feeling of cleanliness.

Miinukset: Room was mouldy and carpets look like they've got at least a couple dozen overlapping 2L stains.

Plussat: Food was good. Sheets were clean.

Miinukset: Carpets are filthy!!! I kept my shoes on the whole time. Hallways were smelly. Back door key entry was broken therefore leaving the door easily pulled open by public. Made me feel unsafe. Not enough tables in the eating area for the number of rooms!

Plussat: location

Miinukset: My particular room had a VERY load heating system that was on a 10 minute cycle 8 min off 2 min on and when on it was very load.

Plussat: room size

Miinukset: Bed worst we have had at this hotel. Needs to be replaced !!

Plussat: Excellent location, I love how comfortable and private it is here. You'll have literally everything in your room. Excellent staff, lots of parking spots. Easy check-in, easy check-out. It says 3 star hotel on booking websites but believe me it's in fact 6 star. I'll definitely stay here whenever I come back in London.

Miinukset: There is no such thing.

Plussat: Overalll very comfortable bed .clean rooms friendly staff great location!

Miinukset: Walls are very thin ..just talking and ppl were knocking on the wall!

Miinukset: Out dated! So badly outdated. Tube TV. Gross breakfast, poop stains on toilet lid and trash left on floor of room. Ice machine broken. I paid $---- to stay in an awful room.

Plussat: The front desk staff are very friendly

Plussat: Very good bed, two TVs nice washroom and very clean...

Miinukset: Good location but hidden off main road...very spacious suite...close to shopping...good decor...

Plussat: breakfast

Miinukset: Information supplied for tv channel guide was non existant!! Check with front desk the clerk (who was fantastic bytheway!!)provide us with information which turned out to be completely wrong!! She was supplied wrong info. Totally unacceptable!!

Plussat: everything was perfect; Staff very helpful and smiling.

Miinukset: No 0% fat free product for breakfast, no vegetables. I don't blame the hotel though, it seems typical in North America, a shame however for a certain hotel standing that they don't serve more international products.

Plussat: We were allowed to check in early around noon the day we arrived in London. THe front desk staff was extremely helpful and eager to help with our early arrival. Totaly impressed with the room and level of service. Considered it a great value. Will definitely look for the Quality Suites name agian and have informed freinds and family of the impression we experienced upon arrival and during our stay.

Miinukset: Breakfast ended at 9:00 am. We were late and could have used another half hour to enjoy the deal without imposing on the staff. Still had breakfast but were concerned we might be a nuisance to the staff. Never got this impression from the staff but felt odd as we were late and still got served.

Plussat: i thought the cost of the room was ok. ease of reervation check in was good

Miinukset: room was not as neat and clean as the last time we had stayed there. plus the movie value on tv wasmuch higher cost with les value overall both my wife and i were dissapointed this time and we had stayed here several times before

Plussat: We had 2 rooms booked, this email you sent us was to Randy Graham, the other room. We love the outlay of your hotel rooms (suites), it feels like a home away from home. They are nice and clean, updated...and the lady at the front desk was excellent. We are considering staying there for our anniversary.

Plussat: Great personell: very nice. Also great big and luxury suites. The receptionst already upgraded our suite when she saw we were with three persons. That is great service

Plussat: Was attending a friend's wedding and visiting.

Miinukset: Roof work beginning at 7 am right above my suite for two days . It would have been nice to be forewarned or moved to a different suite.

Plussat: My stay was excellent and exceeded my expectations.

Miinukset: N/A

Plussat: My husband is not well at present and it was wonderful to have the other room for him to rest when he was tired.

Miinukset:

Plussat: We had a suite and it was spacious, with a king size bed in a separate room with tv. The living room also had a tv, as well as fridge and sink and table. Also had internet available. Excellent value, right by the mall/401/main street

Miinukset:

Plussat: The bed was really comfortable, and the division of the suite into separate areas by doors was excellent. Microwave, frig, and eating table were helpful.

Miinukset: Breakfast was too limited in options.

Plussat: Front desk was very helpful. One bedroom room was perfect for our family.

Plussat: The room looks nice

Miinukset: I was told to wait 5 mins for the cleaner to finish and when i get in the room the floor was dirty i also found a big nut like a nit and bolt in the bed sheets so wtf there and i was woken up to some man doing constriction on my window and watching me as i slep

Plussat: room was spacious which I like.

Miinukset: Due to covid-19 and renovations the pool wasn't opened but other than that it was good.

Plussat: Room was very nicely decorated and clean

Miinukset: Hotel was under construction

Plussat: The layout of the suite is great and bed is comfortable.

Miinukset: Fingernail clippings on the floor next to the couch after accidentally dropping my muffin on the floor is how I noticed them.

Plussat: Nice Rooms, lots of space, parking was easy. Good breakfast offering

Miinukset: Initially noise was an issue. Large group of children loudly playing hockey in the hall. The staff responded well to our complaint and the noise ended.

Plussat: Loved everything about the room very nice and clean would definitely be back

Miinukset: Love the room was clean and spacious and comfy bed just the hotel was under construction so not so pleasent walking through but that would be expected being renovated

Plussat: Danielle she's great

Plussat: This motel has lots to offer, continental hot breakfast that was fantastic, lite supper during the week, heated pool and hot tub. Nothing bad to say about this place have stayed here before and will continue to stay there when I go to London.

Miinukset: I did not find anything I did not like about this place this motel is very impressive and hope it continues on the way its been going.

Plussat: The room was fairly large and quiet. Kitchen pretty well equipped.

Miinukset: The pool and gym are both very small. I was in the gym with two other people and we were tripping over each other. The pool would fit a maximum of 10 people and the spa was closed the whole time for maintenance. Adequate but not great.

Plussat: Unfortunately due to renovations and CoVId-19, there was no restaurant or sit down breakfast, just a grab and go bag to take back to your room for breakfast.

Plussat: The staff is so kind considerate and very accommodating to any needs you may have!!!! Our room was also what we needed during our stay!!!!

Miinukset: Our stay has been wonderful!! Although Occassionally our internet would go down and we have had some troubles with our air conditioning. Gets a little stuffy at times. I also wish there was a bath tub along with shower in our room.

Plussat: Very clean and friendly staff . Would stay again

Plussat: Close to the airport and the pool was open

Plussat: It was very clean and comfortable, and every staff member I had contact with was very friendly and welcoming.

Miinukset: I don't like the amount of plastic at the breakfast. so much unnecessary waste. I understand it's difficult to offer a breakfast without using all of that, but i really think there are more creative ways, that would meet health and food safety standards

Plussat: The hot breakfast buffet and delicious coffee

Miinukset: There was an open toothpaste tube, toothbrush and comb that had been left in washroom from previous guests.

Plussat: No stairs

Miinukset: Juicer did not work at breakfast.

Plussat: Clean. Quiet. Friendly staff.

Plussat: The place was super duper clean, surprisingly large selection of breakfast stuff. They did a great job remodeling. Kudos to the designer.

Plussat: The staff!!! The clerk on Checkin was very pleasant and helpful, the cleaning and the kitchen staff. (My spelling is likely wrong) They were very friendly, and went out of their way to be helpful. They made me feel welcomed.

Miinukset: Not a thing

Plussat: I liked the breakfast

Miinukset: My key stopped working temporarily

Plussat: Good rates , great value for price I paid

Plussat: We were there for such a limited time. Having said this , it was outstanding.

Plussat: ver clean. good breakfast

Plussat: Notting. I would have my Money Back. Only the reception's staff were nice.

Miinukset: It was the Most terrible experience ever. I was scared of everyon inside and outside. The place Is located in downtown and there are only junkies outside. There are no Restaurant in the hotel. The breakfast doesn't exist. Personals were nice. The conditionators was terrible nozing and I got very cold and I could not sleep. I was exausted.

Plussat: Asked for more pillows never received

Miinukset: Was relatively clean

Plussat: They were polite and disnt mind the kids

Miinukset: The heater sucked it was so cold and was a hassle to keep the kids warm

Plussat: Comfortable bed

Miinukset: Couldve been more clean the bathroom shower especially... Not letting us know that breakfast wasnt serve like how they normally would as well then gave me and my mother mouldy blueberry muffins . didn't get someone to help with our bags when we clearly had to much may of needed a hand you know common courtesy goes a long way..also there was an incident with a bunch of police all around the building. I tried calling the front Desk to get an answer of why they were there. no answer from direct room..but I finally got thru from my cellphone and nothing was told to me. I fled a crazy domestic relationship and I was genuinely scared my ex found me and they tell me oh just a disturbance on the 3rd floor . not cool . scared didn't leave the room for an entire day.

Plussat: Great Location downtown, Great Price

Miinukset: Loud Noise from Hallways and adjacent rooms. Not the cleanest or well kept, rooms and furniture really worn out

Plussat: Location have stayed here a few times

Miinukset: Knocking on door 9:20 Sat am to see if I was checking out. Check out is at 11am which I confirmed at registration plus had asked for 9:30 wake up. Could hear them knocking on all the doors and asking. Bit of a pain jumping up from bed to answer do

Plussat: The property was right downtown which was great. Staff was friendly, but the breakfast only went from 6am-9am with very very limited selection of bagel, two cereal choices, muffins and juice. Not even any hard boiled eggs or fruit to choose from.

Miinukset: The rooms were filthy. We found old towels from the people before us kicked behind the bathroom door!!! Nobody cleaned the room properly!! The walls had dust all over them, behind the end tables and in the corners of the room were just... disgusting. Unfortunately there were large stains around every door handle or light switch.. we were almost scared to stay in the beds.. Next time I will be upgrading for a few dollars to another hotel :(

Plussat: Location

Miinukset: Staff was rude, breakfast wasn't available to get the breakfast room was closed.

Plussat: nothing.

Miinukset: Gross..blood on the shower curtains, nasty yellow stain too. Toilet had no door. Sink had hair all over it that wasn't mine. WAYYY, overpriced. Extremely disappointed.

Plussat: The free parking and fuzzy tv signal.

Miinukset: Front desk stafff. My friend came by to visit with helper dog, and front desk staff would not allow in. My handicapped friend was upset and we ended up driving to his house. But I heard a small dog barking in room down hall from room. Train staff.

Plussat: Horrible location next to a strip club. Fights, yelling and screaming all night long, didn't get any sleep. Police arresting people first thing Saturday morning. Horrible.

Miinukset: Drama, drama, drama. Noisy, fights, didn't get any sleep at all the whole weekend.

Plussat: Close to the venue we were attending

Miinukset: Bed was uncomfortable, hair in the sink and tub drains. Door keys quit working, front desk person had to let us in our room twice. Asked for 3 fresh towels, never received them. A/C unit was very noisy.

Plussat: The staff were super friendy!!!

Miinukset:

Plussat: free Wifi in room, tea and coffee making facilities, towels fresh daily, good sized beds, family could stay in one room.

Miinukset: shower in room 211 needs a new head, no adjustment, surrounding area and "club" next door, choice of breakfast, stale cereal (1 day) and disposable plates/cutlery, stair wells were very grotty

Plussat: Please do not stay here! it is very unsafe and next to a strip joint.

Miinukset: it was falling down!!!!

Plussat:

Miinukset: Right now they remodeling so it looks like war zone. Might be better place after they finish.

Plussat: Staff was very friendly and helpful.

Plussat: The room itself was a good size and their was ample parking. The mini fridge was really nice to have to keep beverages cold.

Miinukset: There wasn't any type of breakfast included.

Plussat: The price was right for a Friday night and the rooms and hotel was very clean

Miinukset: No free breakfast! Had to purchase my breakfast.

Plussat: A great stay!!

Plussat: THE stuff The beds Very clean

Miinukset: The restaurant the goat wahterver the name was looks very dirty. Tha floor was getting black fron the lck of cleaning. The bathroom of the restaurant was smelling pee.

Plussat: location

Miinukset: renovations to restaurant

Miinukset: Hot tub was cold. Fire alarm went off.

Plussat: The room we stayed is was great

Miinukset: Lobby could be cooler

Plussat: Clean and helpful staff

Miinukset: No

Plussat: Room was nice (King suite) and the staff were excellent! Location is great as well.

Plussat: The room was awesome and the bed was very comfortable

Miinukset: Wifi in the room was slow and constantly cutting out, the pool was freezing and the water in the shower took a very long time to warm up.

Plussat: The staff was very nice. The room was very clean

Miinukset: There was drunks as soon as we got off the elevator but the staff removed them

Plussat: very convenient location - the new bbq restaurant was very good

Miinukset: nope

Plussat: Great price and ideally suited to access the area. Plenty of things to do for a medium sized hotel and clean and tidy. Friendly staff

Plussat: I found the pool great for my youngest son. The staff were very polite and tried to please within their means.

Miinukset: I found the cleanliness could have been alot better. We stayed for a couple of days and they did not replace the shampoo or soap. Nor, was the bathroom cleaned very well; floor was not swept or vacummed and soap scum was left.

Miinukset: They did not leave wash cloths or hand towels the second day.I did complain to the desk

Plussat: Front desk attendant was great and very informative. Bed was very good.

Miinukset: Need new TV'S. Tv switcher did not work that well. Should update to lcd tv sets. Also should consider wireless network connectivity as an option for your guests.

Plussat: The staff was wonderful. I mentioned to Amanda at the desk that it was my daughter's birthday she sent up a birthday cake.When the next door neighbours were extremely loud after hours security responded immediately, handled very argumentative people very well and followed up by checking the room from time to time.

Miinukset:

Plussat: Quick check in.

Miinukset: Closet doors were broken. Bathroom fawcet leaked. TV remote did not work. I asked for another one which also did not work.

Plussat: Clean, updated, all amenities.

Miinukset: The breakfast staff was very helpful, kind, and respectful but the eggs and waffles were rather tasteless

Plussat: Honestly this was the best hotel I have stayed at in london and believe me I've been living in hotels/motels since September and have been in most of them in london the staff here were great and the rooms excellant I highly recommend staying here

Miinukset: Nothing

Plussat: Everything. The staff is amazing. The cleanliness is unmatched. The rooms are gorgeous. Without a doubt the best hotel experience I've ever had. I can't complain about a thing. This hotel is a step above the competition. Will definitely be back.

Miinukset: Honestly not one bad thing to say about this place.

Plussat: Quite roomy.

Plussat: Very clean, comfortable, respectable establishment

Plussat: Despite the party going on in the lobby, our room was actually well-insulated and quiet. The staff was wonderful. Breakfast was better than I expected.

Miinukset: They ran out of washcloths. It was a Friday night and there was a party going on in the lobby with loud and vulgar language. Curb appeal was not great. The location seemed to be a little rundown, but the hotel was nice in spite of that.

Plussat: The suite was exceptional and very well kept

Miinukset: Everything

Plussat: Free wi-fi, mini kitchen

Miinukset: 1st - Provided a room that faced a brick wall, hotel did not have many guests. When we asked for a new room they did accommodate this. 2 - We had the kitchen however we needed to go to the front desk for supplies for the kitchen. 3 - Listed supplies there was only 1/2 from the list. 4 - Beside a Personal Massage/strip club. 5 - Creepy individuals in the back where our room was very heavy pot usage. Yes it is legal however they don't need to be by the back door. 6 - We understand that the free breakfast cannot offer a full breakfast however an apple, two granola bars and a muffin with no butter does not really cut it either. A better option would be to pair with a local Tim Horton's or McDonald's and provide a gift card. Of which could just be added to the room and hotel would get a boost from the advertising without the extra cost.

Plussat: Front desk staff very helpful, rooms were clean and had everything we could possibly need for a longer stay. Thank you for making us feel comfortable

Plussat: The stylish, contemporary room decor...and numerous access to short walk to parking...

Plussat: All good, breakfast was a go bag....

Miinukset: Breakfast, needed a sandwich could heat in microwave....fruit was good.

Plussat: Clean. Nice new rooms with lots of amenities.

Miinukset: I thought I clicked “had a pool.” Their pool is not ready yet

Plussat: Location.

Plussat: clean, comfortable room, rewards points, complimentary breakfast, easy to get to, overall good experience, we have used this location several times...jim

Plussat: The rooms were spacious,bright and clean. The lobby/breakfast area was also bright and very comfortable. Staff were courteous and helpful and the location is convenient - right off the 401.

Miinukset: The water was not hot enough.

Plussat: Close to restaurants. Your staff were very friendly.

Miinukset: There was no pool

Plussat: The hotel was overall decent. The room smelled a little bit smoky even though it was a non-smoking facility, but it was quite endurable. We stayed there just for one night; close to the highway. They had a fridge and coffee machine and seemingly a playstation in the room. Breakfast was good including one serving of toast, pancakes, sausages, and/or eggs. Beside the decent strange smell which somehow every cheap hotel contains it was a nice one night-stay.

Plussat: Warmly welcomed by staff. Good buffet breakfast. Close to stores, malls. Beds were comfortable.

Miinukset: Stopper in bathroom sink was not working. When I booked online I booked for myself, my husband and our 13 year old son. When we arrived there were only coupons for two breakfasts.

Plussat: cleanness

Miinukset:

Plussat: Room very clean. Friendly, helpful staff.

Miinukset: Free breakfast concluded at 9:30 A.M., too early for weekend/holiday visits.

Plussat: Loved the spa tub and the mini kitchen with dishwasher. Pillows were wonderful and it seemed really clean.

Miinukset: The wifi was HORRIBLE throughout the afternoon both days, even after having them reset the router! The mirror in the bathroom was warped and the couch was horribly uncomfortable. Mattresses could have been a bit better.

Plussat: The staff was very friendly. Great Breakfast!

Miinukset: Hotel wasn't as clean as I would have expected. Pool was over chlorinated and too cold.

Plussat: Nice location , nice breakfast ,spacious room and clean .

Plussat: As a courtesy I was upgraded to a King Bed Suit. The Residence has a social evening Monday-Wednesday where they provide a complimentary dinner.

Plussat: Room was huge, bedding was high end, whole facility was spotless

Miinukset: Staff were unpleasant at check in

Plussat: Pool, free breakfast.

Miinukset: We had nothing but problems. Dirty mattress on pullout couch, last people's socks left in room, no sheets for pullout, 2 bath towels for 5 of us. No one answered the phone when we called housekeeping and front desk. We won't return.

Plussat: Pool was Very vey cold !!!!! And small No hot tub !!

Miinukset: No hot tub

Miinukset: The staff was very unprofessional in handling payment. I paid the full amount at the check-in and also they put a hold for the security deposit. At the checkout, they want me to pay again. I end up paying twice. They will release the amount they said but I was travelling and I had around $1500 on hold with the hotel. It was not a good experience at all.

Plussat: Comfortable, clean room. Kitchen facilities made picking up and serving take out food for the kids easy. Large common area facilitated team group socializing.

Miinukset: A bit far from the rink, but right near a number of other hotels.

Plussat: We went during the first week the city has opened up during the COVID pandemic. Consequently many services were not available. The friendliness of the staff was exceptional.

Miinukset: did not remove the garbage from the hallway frequently. Breakfast could have been better. There could have been 2 choices for meals that could have been similar to a breakfast plate. Items that “out of stock” on Saturday morning were not replaced over the weekend irrespective of the fact that grocery stores were open, “milk, butter, yogurt” I felt as if I paid for a continental breakfast and receive a bottle of water or juice, a muffin and one piece of fruit, with an excuse delivered with a smile. I do understand that COVID has an impact on the delivery of services, but I thing more thought could have been given on breakfast.

Plussat: Room was clean good size.

Miinukset: The tub had rust around the drain

Miinukset: I understand the difficulties in providing breakfast due to Covid-19 restrictions. However, the offerings did not provide a balanced breakfast, only sugar filled options available and no protein source. This is a huge step down in service and quality. Yogurt, cheese & peanut butter would all be easy prepackaged items that could be offered from behind the counter.

Plussat: excellent staff, service was great,

Miinukset: was disappointed with breakfast- need more toasters, juice machine not working- no plates - food not stocked - was disorganized

Miinukset: Great service in the dining room. A bright beautiful spot which captures the nature all around it. Dining room food outstanding.

Plussat: Breakfast was delicious

Miinukset: Uncomfortable bed, hair dryer didn't work, shower pressure awful

Plussat: Close by where i needed

Miinukset: All good

Plussat: The deer grazing on the property

Plussat: Big desk space. Comfortable work chair. High PSI shower head.

Miinukset: Bathroom floor appeared visibly dirty. Nail clipping beside the toilet. No microwave in the unit meant I had to go to the laundry room to heat up food before bed. Room seemed small and outdated compared to other hotels I had stayed at recently. Conditioner bottle in shower empty. Gym is a far walk, but very well equipped for a hotel.

Miinukset: The staff didn't know specific details about the facility, whether there was coffee or iron in the room. The restaurant/bar closed early because it wasn't busy, which is a ridiculous excuse for the guests that are staying there and want to grab a drink or get something to eat. I couldn't sleep at night because of loud noise from the vent.

Plussat: excellent hotel in the grounds of a conference/training centre. Hotel surrounded by green areas in built up area of London. Excellent staff. Breakfast also first rate

Plussat: receptionist is pleasent, atmosphere is relaxed and calm. the neibourhood is very quite. the room and bathroom were clean and the bed was comfortable.

Miinukset: there is no way for getting food or drinks after 19:00 which makes it a problem since the location is far from any shoping facility. you defenitly need a car.

Plussat: staff was very friendly and helpful, rooms were clean and comfortable

Plussat: The whole experience was great.

Miinukset: Atmoshpere.

Plussat: Because the wedding venue was at the hotel, it was very convenient. Staff made an effort to put other members of our family close together (same floor) without being asked.

Miinukset: Hotel was nice, however because we have two adult children we had to rent three rooms as there is the availability of only one bed per room. Can get expensive. Beautiful property though.

Plussat: Lovely location, very clean, nice staff, and well priced.

Miinukset:

Plussat: Staff was very friendly and helpful. The room was excellent for the work that needed to be completed during my stay. The location was perfect; I enjoyed my walk in the morning and was I close to the hospital for a medical appointment. The food was far more than adequate and was, quite frankly, much better than I expected. The staff in all areas, but particularly in the dining room, were professional, friendly and exceedingly helpful. I will definitely return.

Miinukset: I ate alone at dinner as I had travelled to the city for a medical appointment the next morning. The dining room appeared to only accomodate large groups so I was placed in the adjoining room near the pool table. The meal was excellent but the atmosphere was less than relaxing....at first very 'cold' and then quite noisy as the others finished dinner and began to play pool.

Miinukset: Is clean and staff very nice

Plussat: Clean

Miinukset: Room too small.

Plussat: Clean and very nice staffs.

Miinukset: The bath tub was clogged.

Plussat: Close to downtown

Miinukset: Breakfast could of been better room smaller then I thought too .vending machines need work room 6 8 and 10 floor

Plussat: The room. The location. The breakfast. It was a good stay.

Miinukset: Everything was good dut I was surprised that I had to pay for parking.

Miinukset: the room smelled of mould I left with 6 BED BUG bites

Plussat: Comfy bed

Miinukset: Not enough gym equipment

Plussat: Short convenient walk to Budweiser gardens

Miinukset: price For what ya get

Plussat: Location Convenience

Miinukset: Tired/run down

Miinukset: There was a large stain on the carpet, appeared to be blood

Plussat: The room was clean and the bed was comfortable.

Miinukset: The garage was poorly lit, actually quite dark in places. Didn't feel safe. The lobby did not seem to be accessible from the garage so had to drag luggage through slush and snow on unshoveled/treated walkway. Due to recent snow fall, which had stopped several hours before our arrival the outdoor parking lot was icy and had not been treated with ice melter or sand to reduce slipping. The room and bathroom were very poorly lit. Recommend bringing own make up and reading lights. Also very crowded with oversized furniture for the space.

Plussat: The breakfast met my expectations, and the service was very friendly and excellent

Miinukset: The room wasn't cleaned by the cleaning staff while they were on our floor. We had to request the room to be cleaned from the front desk