Terveys ja turvallisuus
Palvelut ja mukavuudet
Uima-allas ja kylpylä
Esteettömyys ja soveltuvuus
Pysäköinti ja kuljetus
Media ja viihde
Miinukset:No daily room cleaning
Miinukset:Front Desk staff and Check-in was absolutely horrible. Couldn't find my reservation, so sent me to other management company which didn't have my reservation, then back to the "Vail Resorts" desk. Note there were only six reservations on my check-in day....my name was clearly on the list. Front desk then tells me my reservation was "coded wrong"....well I didn't code it and don't have any control over that.. Then I was told I had to pay $20 a day resort fees which I had already paid in advance and were on the Kayak receipt. Fortunately I had my receipt with me or I would have been charged twice. Next my credit card provided for incidentals was charged an "authorization amount" of $1197 - with no explanation for the charges. I inquired with Manager - after 2 days Kristen responds it is a "security deposit" (room was prepaid through Kayak). I ask for a breakdown of the authorization amount twice via email but am ignored. I never could get this resolved, and even at check out they would not provide me a receipt , but promised that they would email it that day ---they never emailed a receipt. Finally the authorization charges were eliminated, after check out. In summary...although I requested the breakdown of authorization charges from the front desk multiple times and approached the Manager personally, I never received a receipt and never received a breakdown of the authorization charges from the manager or anyone. Overall front desk is horribly disorganized, some of the front desk staff are totally unconcerned with customer service, they attempted to charge resort fees twice and Manager Kristen never provided break down of authorization charges placed on credit card. I would not make reservations through Kayak for Sundial Lodge again due to the problems encountered and unresponsiveness of the Sundial front desk and management. There are several other excellent lodging options at the Canyons and Park City, and I will go to one of the others on my next trip. Please note Kayak offered a much better price on this room than resrving directly through the "Canyons" (Vail resorts) site....and the front desk and management problems were not the fault of Kayak. I will certainly use Kayak again, just not return to the Sundial Lodge.
Sisään- tai uloskirjautuminen
|Sisäänkirjautuminen milloin tahansa 16:00 jälkeen, uloskirjautuminen milloin tahansa ennen 11:00|
|Peruutus-/ennakkomaksukäytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.|
Sundial Lodge, Park City - Canyons Village osoite on , ja sen etäisyys kaupungin Park City keskustasta on 6,4 km. Hotellin Sundial Lodge, Park City - Canyons Village lähin maamerkki on Canyons Resort.
Hotellin Sundial Lodge, Park City - Canyons Village sisäänkirjautumisaika on 16:00 ja uloskirjautumisaika 11:00.
Kyllä, Sundial Lodge, Park City - Canyons Village tarjoaa ilmaisen WiFi-yhteyden.
Kyllä, Sundial Lodge, Park City - Canyons Village tarjoaa ilmaisen pysäköinnin.
Ei, Sundial Lodge, Park City - Canyons Village ei tarjoa ilmaista lentokenttäkuljetusta.
Hotellin Sundial Lodge, Park City - Canyons Village etäisyys on 37,9 km kentältä Salt Lake City. Hotellin Sundial Lodge, Park City - Canyons Village etäisyys on 54,3 km kentältä Provo.
Kyllä, hotellissa Sundial Lodge, Park City - Canyons Village on uima-allas.