Hotel Refugio del Angel

The hotel is in a great location near the open market and the centro square. The building itself is large and gorgeous. It was very clean and the staff was OK. The king bed was awesome and very comfortable. The room was very large, plenty of furniture. The shower had plenty of hot water. The room was cleaned and refreshed every day. There was a large and beautiful living area right outside our room.

There was no window in our room. No access to clean fresh air and there was a terrible smell coming from the bathroom sink vents. After a 3 day stay, we finally found the source of the horrible smell and plugged the vents with wads of toilet paper. There were speakers playing music in the corridors that I did not appreciate during siesta time and the music stayed on until about 9:30 at night. With no windows in the room, it was pitch black inside - even during the day. We did not ask for another room - our stuff was already unpacked and all over the place and it seemed like we'd be better off waiting out our stay. We did not see any other rooms with windows, anyway. Also, there is no restaurant or bar attached to this hotel. No coffee available - had to go down the street to the Oxxo.

Location

We could not get heat in our room. We asked the man at the front desk for assistance but he did not know what to do. He should know how to operate the control.