DoubleTree by Hilton Phoenix North

Great swimming pool/jacuzzi. Our family really enjoys good pool facilities when travel so it's always really important for us to find good heated pools/jacuzzi. They also have extra garden area around the pool which made it really nice (unlike some hotels place the pool area next to the parking lot. Although it is a Hilton so I wouldn't expect any less.

I don't like to complain because overall we had a nice stay. I know staffs are trying their best. But since they are a Hilton, they can use two cents for improvement to be better and be more competitive in the industry. Two things. Their room design is a little awkward. The bathroom is not a "separate room". Basically there is a sink area before the toilet and shower(room), which there is a pocket door to close. But even everything maintained well, the materials and structure of the pocket door is old, hard to slide and with no handle (so we have to hold two hands on the actual door panel to make it slide) which makes the door really hard to close(it did not close fully because our hand will be stocked before it closed because there's no other things to hold on to) and that is a problem. Also because the sink area has an open ceiling to the whole room, when anyone takes a #2, the whole room smells and there is no way around it. Again, everything is clean but this design does not work. Second, their breakfast. We love hotel buffet breakfast. There is such an excitement just to see all variety food layout all over the place. They had a wide variety of choices too but their hot food items the 3 days we stayed were off. The scramble eggs were really hard, I mean really really hard like I was chewing meat. I understand eggs self-cooked more when staying in the hot container, but there are ways to do it so it still stays soft and I've had those in other Hiltons. The other item was Belgium waffle. I actually was super excited when I saw that because it's not a normal item. The overall flavor is great but it's way too hard to chew. My 15 year old with braces who still eats nuts and apples and love crunchy items cannot bite off the waffle.