Hotel Cosmomare

I had requested gluten free options for the provided breakfast (if possible) and at breakfast was given an entire basket of individually packaged GF options. The breakfast buffet in addition to this was very nice (meats, cheeses, fruit, plus many other options I couldn't eat but my companion enjoyed). The staff was very kind and allowed us to store luggage for several hours after our checkout (prior to leaving the city). The room had a nice view of the water and was clean.

Getting to the hotel at night from the train station was difficult. The website states that they can arrange a shuttle, but when we called, we were told to call the local taxi. When we called the taxi company, we could not get through several times, and when we finally did we were told there was no taxi available and we MIGHT be able to be picked up in an hour. While this is not the hotel's problem, this service should not be represented as a "shuttle" because it is not. Upon checkout the next day when we asked the concierge if she could call a taxi for us, she initially said no because the taxi service often would not oblige her pickup requests, saying "they are difficult". I told her we had the same issue, except we don't speak Italian and the taxi service representative/driver spoke very little English (so it was an issue the previous day). For a hotel to say they offer a shuttle service then refuse to call seems like poor service. I asked her if she would please call, so she did and our pickup wait was less than 5 minutes. It seems like this option for transportation can be hit-or-miss. Unrelated, the water from the sink in our hotel room tasted strongly like salt water, to the point that we didn't feel comfortable drinking it. We reported this to the staff, unsure if the whole hotel has this issue or if it was just an issue with the plumbing in our room.

The ocean view was amazing!!! The staff were very friendly and helpful!

The rooms are very small