Riviera Maya Suites

Great location, nice and clean.

The washer didn’t work and that was the main reason I decided to stay there because I wanted to do some laundry before we packed. We asked for them to fix it and they didn’t have a part for the washer and weren’t willing to move us to a different room.

I absolutely love the friendliness and helpfulness of the staff. I felt comfortable and trusting right away which is a difficult thing for me. They accommodated every need, and even suggested some really awesome places to eat and have a great time. I can't remember the two front desk gentlemen, and the gentleman that assisted with our luggage, but thank you all so much for making my friend's bachelorette vacation phenomenal. Jimmy the cat, was absolutely adorable. And housekeeping was superb. I just loved this place. Will be traveling back to this location very soon. Very close to many restaurants, shopping, live music, many places to sign up for excursions, and most importantly the beautiful beaches.

Absolutely nothing.

The lobby, the pool, the rooms, the staff and the services are great! Oh and the restaurant was also good.

The road heading to the main lobby needs some improvement, and maybe be a little welcoming decoration to show your hidden gem.

I liked the location. The apartment was beautiful. The kitchen was very well stocked. It was very clean. The staff was very nice and professional. Absolutely loved the rooftop terrace! And having use of the barbecue grill was awesome.

The bed was a bit firm. But I think that was just my personal preference.