Sandos Playacar Beach Resort

The resort is nice kept, the garden and pool areas are very clean and everything seems to work the way the are supposed to. The food in the main restaurant is was good, lots of choices and they look fresh. I liked that i did not fell obligated to tip people all the time, like in some resorts in Cancun.

When i got there they told me i got an upgrade on my room with a pool and jacuzzi, but in fact i got an older room, connected to the room next to me. There was NO acoustic isolation between the two rooms and in that room next to mine there was i child crying and playing all day long and i could not sleep or relax in peace! It sounded like the kid was in my room!! Very uncomfortable, since we were a couple in honeymoon mode. I think a resort that size should be more professional deciding where to put each type of guest. Maybe they should put in those "haciendas"only groups traveling together. The second night there was a wedding from someone in the same "hacienda" as mine, so after the party they were doing there own little private celebration, the whole family and friends in the pool playing and talking..... So we were not comfortable to use the balcony, pool or jacuzzi in the outside area. ( Haciendas are little groups of apartments sharing a balcony that becomes a private patio, with a small pool and a jacuzzi, it's like a home sized balcony with pool and jacuzzi), very intimate area. We felt like we were outsiders. Felt like everybody in that hacienda was from the same group, but us. When i was there the beach was full of seagrass, so i was disappointed as well, but that is not the resort's responsibility i guess.

the wedding on the beach

The beach was full of seaweed and the water was rust color with too much seaweed to go into the water, for a beach resort if you can go into the ocean why go. also the food overall was always cold and poor quality. If I booked it directly with Amex would be requesting a refund for the stay.