Carmo's Boutique Hotel

Breakfast offered a great variety and was beautifully presented on tiered silver trays and crystal vases. Dinner was delicious and the the wait staff was attentive, though the process of ordering ahead was presented a bit forcefully. I had a lovely massage, though it was a bit difficult to find the remote treatment room on my own. The grounds are beautiful.

Overall, not impressed. Receptionist extremely snobby, every request was treated like it was a huge inconvenience to help me. From telling me where the massage was, to inquiries about dinner, requesting a taxi, etc. Room was noisy - could hear toilets flushing, doors slamming, conversation in the next room. My room was not particularly clean, there were wet drops on the bathroom floor that came up yellow when wiped with a tissue, carpet looked like it hadn't been vacuumed in a while, there were peanuts and crumbs near the bed. Charging €4.50 for 750ml of water they filter onsite is not the best practice, especially when there is no price list available to notify you of charges. I left feeling a bit baffled why this hotel has won best in category awards, they have a lot of room for improvement if they want to be a luxury hotel.