Hibiscus Resort And Spa

The pools are very nice and clean, and have ample seating around them. The resort had a beautiful layout, it felt like we were in Bali. Location is excellent, only a 5 minute walk to all the restaurants in town. Lots of parking. Nice reception staff. Close to the beach.

The BBQs were filthy, full of grime and looked like no one had cleaned them, ever. It made the BBQ very slow because of all the soot from blocking the gas pipes. Instead of mowing the lawn every day (which they do and it’s very noisy), the maintenance people should invest some time in cleaning the BBQ. We were quite surprised that this “resort” doesn’t actually clean rooms unless you pay extra and also doesn’t provide fresh bath towels unless you pay extra. However it’s really cheap to hire their pool towels $2 each. Maybe it should be called self contained apartments instead of a resort because we were surprised in the welcome email to find that out, which isn’t clearly advertised on booking.com. The breakfast isn’t the best, and they need more staff. The one man that was working over the week we were their was run off his feet the whole time and really unapproachable if you needed more bread or more fruit. They sometimes have croissants and little pies, but everything runs out after the first 30 minutes and doesn’t get replenished. So you’ll need to wake up at 7am every day if you want to have more than toast and cereal on your holiday. The rooms were tired and old in their design, the bathroom looks like it was built in the 70s, they’ll do well to renovate the rooms soon.

Great location in the center of Port Douglas. Two blocks from Macrossan Street and 3 blocks from the swimming area at 4 Mile Beach. Beautiful facilities. Rooms were large and comfortable. We are a family of four and had a 2-bedroom apartment (although it could also be 2 adjoining 1-bed apts). On site shaded parking was a plus.

Breakfast was a pain. Decent selection of cereal, toast, fruit, pastries, yogurt, juice, tea/coffee, but limited hours (7-9am) and they didn't seem prepared for so many people to come at one time. The one guy working on our first morning was trying to keep up, but there was no bread, fruit, milk, yogurt, plates or napkins on our first morning, and as people kept asking him "do you have more ...?", he was starting to snap at guests. The eating area around the pool was beautiful, but even at 8am it was hot and sunny, and there was not nearly enough shade for everyone. Showers don't have doors or curtains, so there was water everywhere in the bathrooms.