Açores Premium

The staff was very courtious and quick to respond.

The place needed a good, thorough cleaning, especially the bathroom. There were dirty finger prints on the bathroom light switches and the doors. I found hair in the sink and the toilet seat did not look clean. The safe was covered in dust. I had to ask a cleaning woman (who was very nice and helpful) to change the bed cover, as one was stained and the other had holes in it. The carpet in the hallway needs to be urgently replaced or ripped out. I specifically asked for a double bed and what I found was two single beds pushed together with sheets for a double bed on top. The problem was that one single bed was clearly higher than the other and it was as though we were sleeping in two separate beds. The breakfast in the morning was not bad, but the tray of pineapple contained pieces that had clearly gone bad (they were dark brown on top). Plus, we had to pay for parking separately, which should be made clearer on the website when booking. I have definitely stayed in nicer places for the same amount.