Porto Alegre hotellia

Plussat: Classic Novotel, nice clean rooms, friendly staff, good food; even a couple of vegan options; and close to the airport. All you need in nice package.

Plussat: Pool, Sauna, Breakfast, staff.

Miinukset: Alarm signal of elevator door. Room too small for 2+2 people Bathroom without good ventilation. Double bed to small.

Plussat: Clean, nice room. Free pre-breakfast (coffee, juice and snack) for travelers on early flights that leave before breakfast service starts at 6AM

Plussat: Staff were great.

Miinukset: Pillows were not very good and the ac wasn’t working.

Plussat: Friendly staff. Clean room.

Miinukset: No complaints

Plussat: The hotel was nice, clean, and staff was friendly. The proximity to the airport was great. I left the airport at 4am, and there was complimentary coffee at the reception area (big plus for me). I would definitely recommend.

Miinukset: I had trouble connecting to the Wi-Fi, and the shower head could've been cleaned a little - water sprayed in every direction. If I had had a safety pin with me, I would have cleaned it myself. So, I ended up using the hand-held attachment. Last but not least, the shuttle service from the hotel to the airport could have been complementary - it is literally a two-minute ride. However, it was definitely not expensive.

Plussat: Convienient to ap. Clean. Free shuttle from ap but you have no way to know.

Miinukset: Paid for king, got queen sized bed. No coffee in room. If you didn't pay for breakfast they didn't want to give you coffee but another guest told us it was free. Stayed 2 days but had go back down the 2nd day as our keys wouldn't work. No free shuttle back to ap. Told us a snack was free between 4-6 am but when we arrived near 6, they said that they had already put it away and didn't even want to give us coffee. Would not stay here again.

Plussat: Comfortable and easy access by the airport. Nice breakfast buffet

Plussat: Breakfast, view to the Guaiba river and localization

Miinukset: Improve cleanliness. In the bathroom there were pieces of toilet paper on the bathroom floor, and I found a lot of hair on the bedding and blanket

Plussat: Central location...very convenient if using public transportation. Breakfast was very good and fairly priced. Kind staff. Quick check-out.

Miinukset: Rooms have no hair-dryer in unit. Internet connection not consistent. There is no phone in units. Some common areas not climatized.

Plussat: Friendly and helpful staff and cost benefit.

Miinukset: Dirty Walls and surfaces, mildewed corners in sheer and sink. Bath towels severely used and disgustingly stained. No shampoo, no face towels, no hair dryer provided.

Plussat: Top IBIS Budget standard. Staff also spoke Spanish or English.

Miinukset: No complaints.

Miinukset: The dinner.

Plussat: It is close to the airport, there is a park lot and I could see renovation for some rooms.

Miinukset: The room was full of mosquitos, the bed sheets were dirty and the mattress was too old with curved shape in both sides.

Plussat: I was very well impressed with the high level of service the hotel provided and loved how clean this hotel is is also the quality of food served after hours!

Miinukset: Depending on where your room faces - there's a night club that plays extremely loud music that vibrates inside your room (#224) I couldn't sleep and the hotel was full. The next morning at 0630 I called up again anf they had a room and moved me right away this time the room 415 faced the front of the property and was much better. I though I was going to have a better.night sleep.. well it was very noise again..so I checked outaide and thia time the street was.quiet. So iI open.my room and the very.loud noises where.coming from down the hall..called reception abd was i formed they had a empowerment convention and it should last till 2400..I called at 2330. And it was.not much quieter. I realise this is Brazil and Brazilians are loud. Not micj can be done there.

Plussat: Location

Miinukset: Bed comfort and breakfast

Plussat: The hotel had good security and good facilities.

Miinukset: I contacted the property both by email and through the booking app to organise airport shuttle but had no response and had to get an Uber to the hotel.

Plussat: The location is good

Miinukset: The staff is not friendly, the hotel is dirty and the room smells really bad. I went to this hotel four years ago and it was not like that. Very disappointed.

Plussat: Overall the room was spacious, very nice jacuzzi in the bathroom. Very cheap room service and fine quality. Overall good value for money.

Miinukset: Breakfast is a bit short of hot options, but has a lot of fruits. One day they forgot to clean the room (after we asked them to come later). One bottle of shampoo and conditioner for 2 people that wasn't replaced later on...

Plussat: The breakfast was delicious!

Miinukset: nothing

Plussat: The pool is lovely

Miinukset: The wifi didn’t work, moved 3 different rooms and still no internet. It was our wedding day and I was going to contact my family in New Zealand but I couldn’t. The shower had hairs all over the walls and it’s a bit run down.

Plussat: Everything very good.

Miinukset: Area near hotel not safe and dangerous, if you want go in the city only by taxi.

Plussat: Price and location was convenient

Miinukset: The only thing I asked when I checked in was a quiet room, and yet they put me right by the elevator and next to the cleaning staff office, which meant that at 6:30 am everyone in that place started talking very loud. No respect of guests who need to rest until 8-8:30.

Plussat: Location

Miinukset: Room service breakfast. Breads stale and of poor quality. Unacceptable in a hotel of this level.

Plussat: Central location very safe and a lot of restaurants in the neighborhood

Miinukset: The place

Plussat: Very comfortable, beautiful views, very nice area around with restaurants and a mall next door.

Miinukset: Everything was great.

Plussat: Location was great. It was very close to places to eat and places to do a little shopping.

Plussat: Staff was very friendly and always helpful. It was close to everything it had its own gym and a nice breakfast. A very nice stay.

Plussat: Room was comfortable, good shower, powerful AC, staff was very helpful, and breakfast was good.

Miinukset: Rooms were a bit smaller than the online pictures, but it didn't affect our stay.

Plussat: The bad and the shower were comfortable.

Miinukset: At checkout, only one person on the team did the work, it was slow. There was a line with several people. Also, as we were 2 people, I requested a second bath towel and were relapsed.

Plussat: We had a very nice stay. Everything was perfect.

Plussat: I like the services of guest services specially Márcio!

Miinukset: No garbage bins in the room.

Plussat: It was clean and had good Wi-Fi

Miinukset: The location wasnt really walking friendly

Plussat: It has modern facilities & a small space for kids. Also it is near the route to the north and beaches, so you can use it to rest one night to continue your trip later (was our case). You have a restaurant were you can have dinner.

Plussat: Receptionists, servers and staff were all exceptional. The size of the rooms. The elevators worked well. The breakfast was very good.

Miinukset: The toilets were small and hard to flush, the shower was ok.

Plussat: Location- staff and facilities

Plussat: The reception staff helped me to contact the tour companies .. they were helpful and smiling

Miinukset: I am a traveler traveling around the world .. I came to Porto Alegre 3 nights and do not have time to search .. I want quick information.. There is no office to provide information service and tourist reservations.. A hose must be placed inside the bathroom ... better than washing the old system!!

Plussat: Location, amenities, breakfast.

Miinukset: Old rooms, carpet floor not clean, humidity smell...

Plussat: Staff is super kind, always ready to prompt assist you.

Miinukset: There is no control over the cars of the guests. For example, when you are already hosted and you just want to go back to your room after going out, you have to keep waiting in the queue to get attended by a valet just to say to him the number of your room, because there is no control of car plates.

Plussat: Spacious and comfortable room. Very nice breakfast. Good location.

Miinukset: Nothing to complain.

Miinukset: THE shower office the bathroom.

Plussat: Location for running

Miinukset: Pool is indoor on the roof of the building and really warm, useless. Gym a bit small

Plussat: The manager skills to sort out the issues.

Miinukset: My bedroom was completely dirty. There was water running out of the loud air condition, the bathroom wasn't clean. Had another stay at the hotel and explained the situation and the staff insisted in giving me the same room. Thins just changed when I spoke with the manager which was kind and nice.