Occidental Praha Wilson

Staff was helpful. I want to extend my appreciation to the front desk staff, particularly to Nicholas, for trying hard to do all they could to make our stay better. Same appreciation I want to extend to the barman and the restaurant staff for having made the stay a bit better.

We booked a superior deluxe room with city view. We were kindly welcome by the amazing staff of the hotel. But that's where the good experience ended. The large room window facing the national museum presented a large splatter of bird defecation which was found also on the curtain indoor (probably the accident occurred with the window open). The room was particularly covered in dust, residue of food at the entrace and presented stains on the walls, chair and bed linen. When I asked why the window wasn't cleaned I was told "the housekeeper saw it but was alone." However we didn't have to pay more for the organic addition to the city view for one night. The staff removed at least the curtain promptly, and nicely offerred to upgrade us to another from the second night. We accepted and were happy, until we discovered quite significant issues. Two pillows on the bed presented large red stains (see photo please), the bathroom wasn't cleaned properly, the mirrow was broken. We called the cleaning but, on our return from a day tour, we verified the bathroon had been cleaned very superficially. At that point, I decided to ask for cleaning products and clean it myself, which I successfully did in an allegedly 5 star hotel. Photos attached and many more available but not attachable here. I have also not particularly appreciated the comment of a staff member, a brunette lady, warning us with some lack of manners that orders from the bar are to be paid aside, which seems to me pretty intelligible. Don't waste your money.