Parque San Antonio

The hotel is great! Very friendly staff, great breakfast - fresh variety of food, fresh vegetables and local fruits. I booked a room without balcony and I got one with which was lovely. :) Very good value for the money.

The location is also great if you consider that is 15 minutes walking distance to the center and about 20 to the beaches, but uphill. :) Right in front of the hotel is a bus stop and there are buses to La Orotava, Los Gigantes etc. I only wish I knew that from the first day, but I only realized a day before leaving. Maybe this could be a suggestion for the hotel to add it into the informational toolkit. It would be very helpful for guests that come for the first time.

Reception and check in staff who were very friendly and helpful going out of their way to help with any request. Cleaning service was very good. The room was of a good size and clean with towels replaced regularity or when requested.

Male cooking staff in the restaurant were unhelpful and slow to respond to food replenishment and other essentials when asked - Not good customer service. This was noticed when the restaurant manager was not on duty. The restaurant manager was very helpful. It was quiet around the pool with little activities, lack of music did not help. The entertainment at night was poor with usually only one singer.

I had half board and the food was really good! Couldn’t fault it! The pool bar and this area was really clean and well maintained.

My room had no terreace at all just a window which had glass slates that you couldn’t close. The food I got at the pool wasn’t what I asked for they forgot about my order and just gave me what was ready basically, which wasn’t great but after waiting 45mins when they weren’t even busy I didn’t have time to send it back and wait as I had to be somewhere. So I only ate there the once.

garden, staff, meal, ducks, people, swimming pool, everything

sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us

Garden location. Pool and area around. Food selection. Lounge area.