Pune hotellia

Plussat: Excellent rooms, service, and food!

Plussat: The staff were the best! They were very considerate and they paid a lot of attention to us! Never experienced something like this anywhere else!

Miinukset: There was nothing I didn't like!

Plussat: Breakfast was good and content were great

Miinukset: Italian food wasn’t up to the mark

Plussat: Staff is great; beautiful property and staff very helpful!!

Miinukset: I was offered a voucher but because it’s not mentioned in the system; I have to explain couple of times. For next time I would suggest to offer a print out which makes it easier for the staff and customers!

Plussat: This is a very well appointed hotel, almost in the class of something 4 to 5 times the cost.. Rooms are just amazing. Buffet is excellent.. Steffi at the front desk was exceptional, rivaling services at the best in the world..! Highly recommended!

Plussat: Staff & service was exceptional. Location perfect & the mall next door was an added bonus

Miinukset: Lobby with weddings etc very noisy.

Miinukset: Staff at Front desk and courteous hostesses

Plussat: We had a wedding event here and they treated us like we were super important. Enjoyed the stay and the food here. Extremely great service, pays full attention to guests and their needs. You will not be disappointed.

Miinukset: Nothing

Plussat: Everything was good only excepts aboves.

Miinukset: 1. The servers in the buffet sometimes forgot my requests 2. Inside of toilet shall be cleaned more

Plussat: Room was really comfy and the food spread & taste was excellent. Also, our request for a personalised cake was accepted & made in 2 hours flat which was the cherry on the cake!!

Miinukset: Lighting was too dim.

Plussat: Every staff member was friendly and helpful and the accommodations were some of the best I've ever stayed in.

Plussat: Quantity was less

Plussat: fantastic - one word describes all aspect connected with hotel

Miinukset: all my demands were met- but as we are liesure traveller we wish there would be some promotions which will make our stay cheaper

Plussat: Amazing service, quality rooms, great breakfast, wonderful....

Miinukset: No kids activities....

Plussat: The sauna and steam services were great. Felt pampered. The staff were helpful to the point of going out of their way. Brilliant!

Plussat: Conrad pune had just opened 14+- days when my mate and I checked in. Within minutes we had tours booked and had extended or stay. Great staff, great rooms. I hope they keep up the great service once the hotel is in full swing.

Miinukset: Rates on a driver and miles should be explained in detail so there are no mix ups.

Plussat: -friendly and competent staff -clean, modern room -good food on-site

Miinukset: -room keycard failed five times, had to keep going back to front desk to get it updated; this happened to colleagues in my traveling party as well

Plussat: Ambience, friendly staff, child friendly hotel.

Miinukset: There was nothing not to like.

Plussat: Always stay here .....very courteous staff and excellent facilities.

Miinukset: Well.....everything was great...thanks

Plussat: The rooftop is beautiful.specially the eve dinner with melodious singing in the background is peaceful

Plussat: Food was good

Miinukset: Same menu of breakfast for all three days. Swimming pool full of insects and bird feathers. Food quality at Rooftop very poor.

Miinukset: Huge complaint against hotel. Food and beverages offered on paid basis as room services had expiry of 2018??? I was in room no 910 and I was offered some fresh tin juices and beers which has packaging on 2017 or 2018 with expiry of 6 months to 12 months. Such a irresponsible behaviour shown towards this. If any one could have it should have huge risk of getting sick . I need explanations by hotel management on this .

Miinukset: The staff member TUSHAR at the front desk has lost my all hopes for this property. I told myself that I will never go back to that property if TUSHAR remains in the property.

Plussat: Close to airport, clean rooms. Friendly staff but sometimes too pressing.

Miinukset: Need to ask several times reception to have a take-away that we finally didn't get.

Plussat: Staff was amazing

Miinukset: Nothing! We loved our stay

Plussat: Very posh interiors and nice staff and high quality food

Miinukset: Nithing

Plussat: The rooms and the location is fantastic. Great for groups of friends or family. The property is extremely well maintained and the staff is extremely courteous. The breakfast spread is one of the best.

Miinukset: Except for slightly more competitive pricing, not much really

Plussat: Room, breakfast buffet

Miinukset: Nothing

Plussat: A very nice hotel, great food, clean rooms and a wonderful staff made my stay memorable. This was the second time I stayed here and I don’t think I will choose any other hotel if I am in Pune. The staff Samreen, Neha, Pritika, Rachial, Vasant and manager Binesh were very helpful. The restaurant staff was great and served very delicious food throughout the stay. I wish there were more than 5 stars to give as they deserve it.

Plussat: Location and the staff went out of the way to make me comfortable

Miinukset: The room allotted to me firstly had leakage problems and the room started to get flooded with the heavy rains outside. I was surprised as they had not checked this out before.

Plussat: The staff members are very pleasant and obliging.

Miinukset: Would prefer a shower are to bath tubs

Plussat: We had a pleasant stay at Vivanta, everything was beyond our expectations. Specifically the housekeeping staff Maruti and Yogesh were very welcoming and well behaved. The service of buzz restaurant was also excellent.

Plussat: Service was excellent. Food at Asia harbour was too good. The buffet breakfast also had a wide variety of food.

Miinukset: Pool temperature was a bit on the lower side

Plussat: The breakfast was good and staff was very polite and gave us early checkin facility.

Miinukset: The rooms were not as good as shown in picture and the washrooms did not contain Bathtubs as were shown in the photos. The room facility could have been better.

Plussat: Most of the time power get switched off.staff were freindly.

Miinukset: Power switching off regularly

Plussat: Good breakfast but strange to place the breakfast restaurant in the reception area. The check in staff were excellent and upgraded our stay. The spa staff were very good - had a very good facial.

Miinukset: Not sure if the swimming pool was open. It was being refurbished but we were told it was closed until next week. Then found it was open too late.

Plussat: Nice location. Grand hotel... good clean rooms,,, food was ok... service was good... pool was nice... breakfast was very good and wide spread ... facilities were missing like kids play area and location was close to the mall and in the heart of koregaon park...

Plussat: Best in class Hotel in Pune. The Staff here was the best I’ve ever seen. Worth staying.

Plussat: Amazing restaurants specially the Indian.

Miinukset: Towels had bad smell

Plussat: Excellend staff, hugh clean room, good location!

Miinukset: Lounge has open only until 8pm...

Plussat: Spacious Rooms. Perfect.

Plussat: From front desk staff to waiter to everyone u cross at the property were cordial helpful and promptly willing to take care of the comfort..property is clean..rooms are spacious...food is amazing.. has micro brewery in property itself..we travelled with 4 month old baby...got the break needed

Miinukset: Everything was perfect

Plussat: The property looked veey nice. The restaurants in the property serve good food.

Miinukset: Property has a beatiful art effects and egyptian structures but needs a little maintenance..looks a little old

Miinukset: The image shown while booking was not exactly the same room I have got.

Plussat: Room service

Miinukset: Approach road

Plussat: Very nice and big resort.Facilities for tennis,outdoor walking available. The land scaping is good. The resort is on a hill. The staff is very good. The breakfast is excellent. This is the place to enjoy with family vacation. Enjoy the nature and activities. no need to go out.

Miinukset: nothing

Plussat: The location is central.

Miinukset: The room smelt musty and the curtains and carpet looked dirty. I had better expectations from the brand Oakwood!

Plussat: Staff

Miinukset: Location

Miinukset: The AC in room is quite noisy

Plussat: The Location is perfect if you would like to get to Koregaon Park and skip the traffic. The rooms are also spacious and nice and every room has a balcony. The staff is also very pleasant, humble and helpful.

Miinukset: The cleanliness of the hotel in general was a little disappointing. The floor we stayed on had a really had a terrible stench. The bathroom in the apartment had dead flies.

Plussat: Cleanliness.

Miinukset: Timing of 10AM is not suitable. It should be increased by an hour.

Plussat: best service

Miinukset: nothing

Plussat: Highway access

Miinukset: No place to go for walks

Plussat: Location and size of the service apartment. Bed was comfortable. Two televisions. Staff was polite and attentive.

Miinukset: Room service was very slow. The room needed some upkeep. The service apartment doesn’t come with any pots, pans or kitchen utensils. What’s the point of the kitchen? The children’s play area is below par, might as well not have one.

Plussat: I like facilities of hotel. And also comfort

Plussat: 1. Staff was very nice specially Monkia from restaurant. 2. Location is very good.

Miinukset: 1. Room was not sound proof, i was easly hearing all outside sounds. 2. Breakfast was good but it will be better to add some more options.

Plussat: Staff was very friendly, they take a lot of care about you, breakfast was total amazing, a lot of different things, everything was very good, top gym, also the opportunity for spa, nice lobby where you also can work, come definitely back to this hotel on my next business trip

Plussat: Property has too much potential but they don’t have right people to manage it up to the standard.

Miinukset: My washroom light was on for the whole light cause of some switch fault. I asked them to fix it when we left for some work but even when we come late in the night it wasn’t fixed and guy asked to fix it so I have to awake till 1 am from 11 pm while guy was fixing the room, still it wasn’t fixed.later on they asked ok we will fix it this time but again they lied and did not fix the problem. Over all we couldn’t sleep whole night due to too bright light in the room.for making it up they send Apple and banana for nice gesture which sounds ridiculous. We are not kids.before living at check out they did another trick. They put the service charges on everything even for the services we paid before and included in the bill. So please check your whole bill again before pay cause they charge you extra without even telling you. Please be careful whoever you book this place and check bills twice before you pay.

Plussat: Staff was excellent! Hats off for all the help they willingly provided!

Miinukset: Poor communication from finance department. When u take in writing from client about being charged extra for the stay from credit card ,it is primarily ur responsibility to let the concerned client know when is the excess amount going to b refunded. Also those on front desk shld b aware of the process involved .

Plussat: The reception staff were very helpful especially Kiran who took very good care . I will definitely recommend the hotel to my family , friends and colleagues

Miinukset: Nothing really .

Plussat: The check in was extremely quick.

Plussat: Rooms were very clean and comfortable, food was excellent: we arranged for a family reunion with 17 adults and 4 kids in the restaurant Eighty Eight, Sujoy the manager was very obliging and resourceful, Aishwarya who served us was very quick to respond to our needs.

Miinukset: Breakfast Buffet Sunday morning was a mad rush, staff were overwhelmed, service was delayed, ran out of foo and orange juice and was not replaced in a timely manner, disappointing.

Plussat: Everything was good.. especially the staff was very cordial.

Miinukset: Breakfast not included because of my booking through my booking. Com.

Plussat: Enjoyed my stay at Fern. Nice property with good rooms.

Plussat: Rooms are big , spacious and clean

Miinukset: 1.Kept asking for towels, toiletries but were not sent 2.Had to request for the third bed , though it was part of the package,and the reciprocation was as though they were making a favor 3.They made us wait for half an hour post check out to scrutinize the room ,as though we are thieves and then put up a charge saying we had consumed a FANTA, and not declared!!!!! Excuse me!!!! could there be anything CHEAPER to do !!!!! Advise every guest. PLEASE TALLY all that is kept in the room along with the detail given as they are capable of "Trying to prove that you are a THIEF" ..who can become RICH by not paying 100 bucks...

Plussat: Liked very things

Plussat: Breakfast was pathetic. Water melon juice was watery. The cheese was stale. Even the Dhokla was stale.

Miinukset: Cleaning of room could drastically improve. There was an event, some Maharashtra Beauty context. The music and the announcements were very loud into the night. Very disturbing. I was made to pay for every room service immediately, as if I was going to run away! Why not add to the bill and then ask a guest to pay when checking out???

Plussat: In the same package you should have made the breakfast complimentary which costs hardly Rs369/- per person.

Plussat: A serene location in a well planned development project; so far removed from the usual traffic jams that Pune is so infamous for, that it actually works as a balm on the senses. The rooms are comfortable and overlook open spaces. The staff are courteous and friendly, they even went out of their way to enable access to their gymn before their opening timings since I had to check-out early. The breakfast was a beautiful spread and with a view. Worth recommending..

Miinukset: Directions to find the place. The entrance to Amanora Town is right off a busy street. The directions do not specify the existence of Fern Hotel

Plussat: Every thing

Miinukset: Sound pollution in privet marriage functions other parties

Plussat: Nothing.

Miinukset: Poor hotel rooms which was nothing like the pictures on the website. Staff also told that one bedsheet and pillow were damaged (apparently a few food stains are called as damaged) and asked me to pay 5000 inr for those. Don’t recommend to anyone.

Plussat: The hospitality was outstanding. I was travelling to watch my sons debut in international cricket and the assistant front office manager, Mr Pranav Raheja, was incredibly helpful when I called in to establish the location of the hotel to the cricket stadium. His warm enthusiastic reception inspired me to book. On my arrival I was treated like a superstar with a pre-booked vehicle pick up from the airport arranged by the hotel and a very early check-in. Awaiting me in my room was a confectionary platter, a personalised welcome note from the assistant manager and a framed picture of my son in action when he bowled the captain of the India team out. Breakfast was always an outstanding experience at the hotel. The variety each day ensured that I did not skip breakfast at all. I was impressed by the local cuisine and the staff's willingness to provide information on the dishes and how they are prepared. I departed two days before my birthday. On the eve of my departure, I was greeted by a beautiful chocolate mousse cake in my bedroom. This was my pre-birthday celebration from Doubletree Hilton. I was overwhelmed and completely touched by the outstanding hospitality, attention to detail and warmth. It felt like home .... Thank you Doubletree Hilton, Mr Pranav Raheja and team for making my experience of India and Pune an outstanding one. I humbly appreciate your kindness. Until we meet again ......

Miinukset: None

Miinukset: The Breakfast

Plussat: Top hotel! Always visiting this hotel when going to Pune! Class !! Keep it up

Plussat: Cleanness and stuff

Miinukset: Location only is far from center

Plussat: Thats good superb

Miinukset: The location, pretty far from the main city!

Plussat: Excellent service, friendly staff, awesome pool with a view. Modern rooms as well. Elaborative (complimentary) drinks and food selection in the executive lounge.

Miinukset: Property would be even better with sauna/steam bath. Executive lounge should be open all day, but in reality is only active during the morning and evening hours. With a bit of convincing you can sit there during the day and drink coffee, just call reception and ask to turn on the A/C.

Plussat: Everything

Miinukset: Nothing I didn’t like

Miinukset: I had a very bad nights sleep. The ventilation in the room was very loud, even after switching off the A/C. And in the restaurant it sounds as if the music have to be loud to TRY to over tone the loud ventilation sound - very annoying.

Plussat: Very good amenities and very well appointed rooms

Plussat: The options were numerous & all were really good! The staff was very considerate & helpful!

Miinukset: Everything was perfect! May be some cheese could be added to the menu!

Plussat: very good

Miinukset: yes

Plussat: Rooms were very good, very clean. Staff was helpful. Reception team very responsive.

Miinukset: Breakfast menu was boring. It's more English breakfast. Max veg was south indian. Paranthas and puris were not fresh and were hard. The change in menu was minimal. Boring for our 3 Night stay. Service was just below par, it may be due to Diwali festival.

Plussat: They upgraded my room, that was a sweet surprise. I'll prefer Marriott often now. The person receiving my order at front desk was very polite. Also, big compliment to Anand (at reception) for being very very polite and welcoming.

Miinukset: Bath tub wasnt that clean, I found some hair. There could be more hygiene.