Four Points by Sheraton Qingdao, Chengyang

When I made two bookings and the payment terms was to charge me when I check in, with free cancellation policy. But I was charged a month before I check in. And I sent messages to the property many times asking why they charged me this early. Their response was slow and the reason was not justified. And for some reason I have to cancel one of the booking at the same time, and I wrote them again and again for refund but I didn’t get any response over nearly three weeks. I wrote to booking.com customer service and I didn’t get any response either. And I made a complaint when I arrived there, the staff told me the refund was already in process( like they have done it a while ago). At the same day I received an email from booking.com saying the refund was made (the same day booking wrote me this email). So it’s obvious someone was not telling the truth and they only acted on this matter when I personally flying over to make this complaint. Really disappointed on what has happened over this booking.

As above