Novotel Queenstown Lakeside

Bed very comfortable, I asked for a bucket of ice every night and staff from bar were very accommodating.

After i made my booking online, I was sent an email asking if i had any special requests, i replied with a request for a non smoking room and one that looked over the lake. I received a response saying the hotel was smoke free and they would endeavour to fulfill the other request.When we arrived we had no room overlooking the lake instead one that looked out at the back of the hotel onto ugly trees. It was horrible! I immediately went to reception as they wouldn’t answer my phone call, informed them of email from hotel and the room I had was horrible. I was told I had booked a standard room and none looked over the lake. I said that was not conveyed to me via email. Duty manager was called in and she immediately found another room overlooking courtyard, she said if we weren’t happy with that room that she could move us in 2 nights. We were happy with the room and stayed there for the 6 nights.

Great location. Easy walking distance to everything in town.

The bathroom didn’t have any bench space.