Hilton Colon Quito

We booked to stayed 3 times over two weeks at this hotel due to personal booking and with tour group . Some of the staff (concierge) tried to be very helpful, The location is not safe, we were mugged outside the street of the hotel and another coupled reported same incident. The hotel is aware of the issue and lack of safety in the area. There are better locations in Quito.

They forgot to give a very early wake up call The room on last night was way too cold even though A/C was off Breakfast way too expensive, much better quality and value offered at other hotels we tried. Overcharged on room - had to correct the price after addition of taxes.

Location was very convenient, right on Mariscal within walking distance of many restaurants and shops, and within a short ride of the old town. Staff were friendly and helpful.

For a 5* hotel, the hotel facilities and rooms were quite simple and dated (while still functional). Breakfast selection was poor.